Elk Grove Bike Shop

Reviews 4

GA

Gary D

This is our inexcusable experience at the Elk Grove Bike Shop, 9633 E. Stockton Blvd. My poor wife exploded the rear tire on my cruiser bike with our air compressor while getting our bikes ready for a ride a few weeks ago, she felt awful about it. She went out, purchased a new tube and tire and repaired it herself to surprise me. It was a huge effort for her and I was so proud of her for doing it! I then noticed and pointed out to her that she had replaced a 2.125 tire with a 1.75 tire and her heart was broken again. We got on the Internet and found a nearby bike shop, Elk Grove Bike Shop, at 9633 E. Stockton Blvd. We hopped in the car with our 9-year-old grandson and headed for the Elk Grove Bike Shop. We told them our story, gave them the exploded tire and asked for a same size replacement. They sold us a new tube and tire and we left. As we were getting in the car, the owner, Jordan, came running down the sidewalk and accused our grandson of stealing a bike bell. We asked our grandson about it and he said he looked at it and put it back. We told our grandson to go back in the store and show the owner where he put it. He did, and the Jordan came back out with him and said, “No worry” they had found it. So today, I bring my bike into the house, turn it upside down, take it apart and get ready to put the new tube and tire on and find that it is a 26 X 2.0 tire, not a 26 X 2.125. I called the store, talked to Jordan and he said he had the right size. I went to the store, looked at the two tires they had, one a white wall and the other a knobby off-road tire and said I didn’t like either one and just wanted my money back. The salesman told me they only give credit. The owner was at lunch, so I decided to wait for him. The owner returned about 10 minutes later, showed me the same two tires, which I had already declined and said he would give me credit but wouldn’t give me my money back. I tried to reason with him that he had sold me the wrong size and didn’t have anything that was acceptable to replace it. I also added that I didn’t see a sign that indicated all purchases could only be exchanged. He informed me that the exchange statement only was on the receipt. Kind of after the fact I think, don’t you? So, here is the way it works at the Elk Grove Bike Shop: after you have purchased anything, even if they rang up a product that you didn’t want, you can only get credit. I raised my voice and demanded my money back and he told me I couldn’t raise my voice to him, and told me to get out of his store. He also screamed, that my grandson had tried to steal a bell the first time we were in his store. I responded he’s only nine years old and did no such thing. I left his store. How dare he slander our grandson when he knows the truth, he should be ashamed of himself. I’m retired, in my 70’s, and have done a little bit of shopping over the years. LOL In all of my life, I have never had an experience like this. He sold us the wrong product, would not give me my money back and slandered my grandson in front of everyone in the store, who I am sure did not have any idea what was going on. Beware if you ever decide to do business at the Elk Grove Bike Shop.

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JA

Jared Morrow

First a little about me... I am a 16 year old who has been involved with bikes since I was three. I have been working on them since I was about 6. I have 5 bikes. A Specialized Allez road bike, a Giant Faith mountain bike, an old Schwinn road bike that I restored, a hybrid Marin, and a Justin Inman signature bmx bike from fit bike co. And I have had many other bikes in the past including an old Schwinn cruiser that I restored and gave to my brothers girlfriend for her birthday because Im a guy and had no use for a girls bike. I had an issue with my old Schwinn road bike. I had decided to try and true my wheels one night, which I had never done before, and I left the wheels on my bike when I did it (which is a big no no). I had messed my back wheel up bad and my front wheel was in reasonable shape. I took both of them in to see if they could fix them. I ended up talking to one of the main guys he said my rear wheel was unable to be fixed and that he could order me a new wheel. He said he only orders stuff on Mondays so hed order it the following Monday which I found weird from the start because for good customer service that Id get almost anywhere else they would order it at the time you were in the shop. Now almost every wheel that is bent out of shape can be fixed in some way. It just takes a bit of work. So the fact that they said they couldnt fix my wheel was ridiculous, but it kind of makes sense that they wouldnt try because it wouldnt be as strong as it was before. Two weeks later my new wheel was in. So that was good. Now for the bad: He never gave me a quote on how much it would cost to switch my cassette, tube, and tire over to the new wheel. He charged me $10 to switch over the tube and tire, which I thought was insane because I could do that in 5 minutes or less for free. Then he charged me $15 to switch the cassette over. I think $10 would have made more sense for this, and I wasnt too upset about that because I dont have the tool to switch the cassette over. But $25 was insane for something I was never quoted for. After I took my new and old wheels home, I decided to see if I could fix my old rim myself. I dont have a truing stand but I do have an indoor trainer that can hold my wheel straight. I put the old wheel on there and about 30 minutes later the wheel was as good as new. I was extremely upset that I had just spent about $85 to replace something I fixed myself for free. I am extremely displeased with the knowledge and abilities of the shop.

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LA

Lance Teodecki

Went in looking for a 27 x 1 1/4 tires for a nice vintage Nishiki Road Bike refurbish. They did have 1 set of tires to purchase, BUT when i told em, "maybe ill look around" All i got was "good luck" they dont make those anymore. Really guys they dont make 27 x 1 1/4 tires anymore? Not even an offer to order some. Good job... Bike snobs lol

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T.

T. On

Went to get the brakes repaired on my sons bike. Turns out the cables needed to be secured. Took care of the problem at no charge. They could have told me to leave the bike and charged me who knows what. But they didnt. Fixed it right in front of me and told me to have a nice day. Honest service is what I received at Elk Grove Bike Shop.

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