SoCal Honda Powersports

Reviews 4

ER

Eric R

DONT WASTE YOUR TIME HERE. I decided to check out the new Honda dealership since in the past I had to go out to Santa Monica or Irvine to check out new Honda motorcycles. Well, bottom line is, I will not be returning to this dealership. They wasted enough of my time today so I wont let them waste more by spending a long time on this review. I stopped in on a Tuesday, spoke with the manager Mr. Cavenagh (Greg, I think) and said I was interested in trading in my 2012 Kawasaki Vulcan 900 Custom for a 2015 Honda Fury, he said that would be great and I could come in with my bike any day and do a test ride and they could check out the trade. So i came in 2 days later with my bike, the sales person, Eric, whom I had been dealing with on the phone earlier in the day setting up the demo ride with, came out, checked out the bike, said it was great and had me turn it on, rev, etc. So then we go talk numbers, they offer me a fair enough amount for my trade, we come to an agreement on price after about an hour, which includes the usual way over invoice markup and whatnot, and they had the classic bait and switch (listed for $1000 less on their website) and make it sound like they are doing me a big favor by honoring...their own price they had listed... SO, Then comes the test ride to make sure I enjoy the bike (I have 4 bikes at the moment and am very particular about what I want in a new bike) Eric says he doesnt have a demo bike for the Fury so it will be about and hour while they set one up so I can demo it. After some more waiting he comes back and says that I can only demo ride if its sold to me (not much of a demo...if I own it) and also, they did not want to take my bike as a trade because its a Kawasaki and they are Honda only and dont really have the ability to take a non-honda in a trade. THIS is what made me really angry, the whole time they knew what bike I was interested in trading. They knew damn well it was not a Honda, and its in great condition so that wasnt an issue (garage kept, only 3k miles, etc) Good enough condition that after checking it out they had offered me a good enough trade in value for us to advance to the next hour or so of negotiation. He said it was management that was to blame, yet when i spoke to general manager originally and set it all up, it was no issue at all. Nor is it an issue at any other dealership, even brand exclusive ones. Also, I should mention they have used NON HONDA bikes already on their website listed under pre-owned inventory. So they literally wasted about 3 hours of my only day off (not to mention some gas money going over there again) What really pisses me off is that they were about to run my credit for financing, knowing they were just going to not take the trade and still try to sell me the Fury. Hoping I would just buy it anyways? Im still interested in the Fury, so I guess I will have to drive out to Mission Motorsports in Irvine (They have a great staff and no BS) What a disappointment though. Totally a waste of time and energy for nothing.

---

MA

Max Langeveld

So I bought this F6B Honda 2 months ago from this store, it took a bit of negotiating , but in the end all was well and I drove off a happy customer. I went to this store based upon my buddy having bought his there as well and was happy with the way they treated him. Now comes the important stuff, since many stores have pleasant people working there to a greater degree,good inventory, selection, waiting lounges, free coffee, etc, etc, this is not what set stores apart from each other,and although important to some, for me the answer is the service after they have your money and what kind of service you gonna get in return for your time and money. In my case I must say that Im overly impressed by the way this store took care of business. I developed two minor warranty issues with my plastic covers on the bike, went in to see the service tech David who took a look of the issue at hand, took some pictures, and said he would contact Honda on the parts, and advise me on the warranty clause. Two days later I was contacted by Mo in the parts department, who stated that my parts were there, Honda was going to cover the items, and whenever I was ready, to come on in for the install of the parts. Now this is service, I did not have to hound them down, they contacted me, as it should have and gave me the option for the install time and date. But it gets better, and no I do not get paid for writing this review. The mechanic Dean who did this repair work was on the money,very professional,and knowledgeable and took time to explain the procedure . This visit and repair was one of the best I have had, and I been around the block (riding M/C for 40 yrs) and have seen at least 3 other Honda shops for various state of repairs, but would not go back to any of them, for that there was always something what caused me to be upset, like they did not tighten the screws, forgot something, missing a part, etc, etc. Anyhow I gladly drive the 80 miles one way to get my MC serviced here, and hope you will have as good fortune as I had.

---

HE

henry henry

I dont know where to start this i drop of my bike Wednesday around 5:30 they told me your bike will be checked by tomorrow and we will give you a call. They never call back and i called Friday around 5pm and the guy on the phone told me we are busy with a police bike and we gonna check it tomorrow and give you a call . I waited to monday and i called back they told me he is not sure yet they busy but it might be value adjustment . And i told ok how much he said i dont know yet. I called back Wednesday and the guy on the phone told will call you back and he never call i went there to pick my bike and take it somewhere else and the manager was mad and told you have your bike not running for a year and you want it to be fix in week . Thats why i pay you for to fix it and thats why i took it to honda dealer which the bigest mistake i every done. And he said how old your bike i told him 2006 crf250r and he said we shouldnt accept it its old. And he charge me 100 for doing nothing to it. And told dont come back here because i asked him why you charge me that much for nothing. And i went inside his shop and they only have one mechanic. I will try to take them to court because they need someone to stop this business by next week i will file small claim. bad customer service bad management for big company like honda which i will contact them.

---

MA

Mani Jayasinghe

Very highly recommend this place. Did not buy my bike from them but had to take it there for some warranty work. Bike had a body piece that was not fitting well. Had to leave the bike there for few days so they can work with Honda in addressing the warranty issue. Once it was completed, few days later, I went by to pick up the bike. At that time I was told that they didnt go through the warranty but fixed it themselves with no charge. This kind of things are not common place these days. While I was there Ive had a very pleasant conversation with the service advisor, the mechanic. It is nice to see that a dealer who values customer service over making a buck. Thanks for the wonderful service. Will be dealing with you on my motorcycle needs from now on.

---

---