Computer Revival - Formally Computer Renaissance

Category:	Computer Repair Service
Address:	3954 N Oracle Rd, Tucson, AZ 85705, USA
Phone:	+1 520-888-8100
Site:	crtucson.com
Rating:	4.1
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed

Location

Photos 48

Reviews 10

Dan Vetter

Beware of the 20% restocking fee – Paying for something you do not need. Prices are reasonable and service seems competent but when something you purchase from them does not end up solving your problem and you bring it back for a refund, they charge a 20% restocking fee unless you exchange it for something of equal or higher value. Frankly, that devalues the merchant in my book. The manager of the store said that they do that because some customers use an item for a short term purpose and want their money back when they’re done. My item was never removed from the package and I had no desire to purchase anything else. I dont recall being subjected to restocking fees at other Tucson retailers though Im sure there are more that charge them. Many retailers undoubtedly have similar issues and choose more customer friendly ways of managing them. Ive had good experiences with Computer Renaissance in the past but Ill choose to do business in the future with a local retailer who does not make me pay for something I do not need.

A Private User

I purchased a Asus laptop from Mike B @ Computer Renaissance in Tucson Az the entire process from gathering data as to my needs and uses on a computer to picking out the best computer for my needs was terrific. the entire staff was and continues to be helpful with all my computer needs. once my computer arrived it was easy to just turn it on and Go they took care of transferring all my old data and put it just where it needed to be on the new laptop. this has been my best ever experience with any computer company and the price locally here at Computer Renaissance was even a few $ cheaper than online. Best Buy never even got back to me on quoting a price. I would highly recommend to anybody looking for a computer or in need of repairing a computer to check out Computer Renaissance on the north east corner of Ina & Oracle next to Subway where they have great $5 foot long sandwiches

Tony Poulton

I bought a new laptop direct from the manufacturers (Lenovo) and it came pre-loaded with loads of applications I didnt need and had "must upgrade" screens - warning of dire infections if I didnt do that - popping up all over the place as I went thru the initial setup. Those continued during the next few days, and performance was also horribly slow. Incredibly frustrated and irritated, I took it in to Computer Renaissance and Rich, the owner, and his staff were great. Excellent service and the reassurance of actually talking with live people who really know what theyre doing. They cleaned everything up, advised me on anti-virus and other protection software I might want to use (some free, some paid-for), and also told me theyd seen the same situation many times before. Rather than going online, Ill be going to them next time Im buying.

A Private User

I brought in a perfectly working desktop that I needed to have files removed from and cleaned so I could use it at my business. They were charging me $80 to remove the files and save them then clean the computer. They called to say the the perfectly working computer was "damaged beyond repair" (it worked fine the day I brought it in) and that they needed an EXTRA $80, maybe more, to remove the files, and that it was so damaged that I would never be able to use it again but they could "sell me " a refurbished one. I told them that the computer was not brought in because it needed repair. They stammered and stuttered caught in their scam to delclare my computer non-working when it worked the day it was taken to them. Do not trust them.

Matthew Horak

This shop is more of a software repair shop. I made an appointment for them to look at a Lenovo Thinkpad with a faulty screen at 8:30 AM on December 23. They said that they would look at it and get back to me within the day. I heard no reply and called back at noon of the 26th (closed only on Christmas Day) and was told that it was "next" on the bench and they would get back to me within 2 hours. At 4:00, I called again and was told that the technician was "working on it" and I would receive a call from him within 30 minutes. At 5:30, I finally drove to the shop and retrieved the laptop, paid the $60 bench fee and took it elsewhere. These people wont work unless you constantly harass them in person or over the phone.

A Private User

I was very satisfied with the quality of work that was done to my computer. It was full of viruses and they assured me that they could get rid of them. My computer is like brand new now!! They even took the time to help me over the phone when I got it home. As for the comment below, I dont understand why you would bring in a "perfectly working" computer and then complain when they find something really wrong with it. Thats like bringing your car in for an oil change and they find out your breaks are about to go out. Would you get your breaks fixed? These guys were just looking out for you!! You have a customer for life!

Nathan H

This place wants 80$ (double what geek squad charges) to install a FREE OS, that literally takes minutes to download, and the tool does all the work. All you need to do after mounting the flash drive, is plugging it into the new computer thats receiving the installation. Im not sure why theres so many uninformed consumers, that makes this business think it can rip them off, but go elsewhere. The guy I talked to admitted that you can order off MS a flash drive with the OS to install for 30$. So he tacitly admitted hes completely over inflating the price. Steer clear, unless you want to over pay.

Tucson Cindy

I went to Computer Renaissance to purchase anti virus software. Was going to buy AVG Internet Security. The Store Manager asked me if I wanted them to install it and run all of the updates. I was with my son and took him to get something to eat, came back and the store manager had the software installed and ready to go. I thought that there would be a charge to install the software and he said no. He said if I ever needed to have it reinstalled over the 2 year license to come back and they would install it for free again. Will definately use this business in the future.

Renee Gunther

My experience at Computer Renaissance was nothing short of amazing! Saturday my computer stopped working, and after panicking, making many calls for help, I brought it to Computer Renaissance. Mike Prokop, the person receiving my pc, asked me a few questions, diagnosed the problems on the spot, replaced and repaired a part, and off I went!!! He also explained every procedure he was doing, in a language I could understand. Mike is a consummate professional. The price was fair, and my computer is working wonderfully. Dont waste your time calling around like I did.

Gaye Adams

I bought a refurbished computer from Bill, who was very helpful and pleasant. I couldnt get it going on, so I called James (store mgr) who was also stellar in trying to resolve my problem on the phone. Today I took it back to the store with my monitor and Michael taught me something new (like, where to put the plugs)! I recommend this store to anyone who wants to use a computer and has some anxiety about it. Now, Im at home sipping coffee and typing away. I would recommend making this comment process easier! It took longer than the entire sale!