Louies Appliance

Category:	Appliance Store
Address:	15012 N Cave Creek Rd, Phoenix, AZ 85032, USA
Phone:	+1 602-765-0221
Site:	louiesappliance.com
Rating:	4.3
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 10AM–5PM

Location

Photos 32

Reviews 7

Caroline Thompson

My husband and I contacted Louies Appliance for a gently used and refurbished front loader washer and dryer. Pete, mgr, was professional throughout the process. Sunday, Sept. 18th, one of their drivers brought out a refurbished LG front loader washer and dryer set. However, there were some leaking issues around the seal of the door on the washer and water leaked out onto our floor. My husband got upset and called the store to speak with Pete. To make a long story short, I called Pete and spoke to him and he offered to send a tech out on Monday to trouble shoot the washer or he could have a newer Samsung front loader washer and dryer brought out that was two years old and a better set. I asked Pete if they could bring out the newer set and he agreed. He said it would be brought out on Monday morning. Monday morning, the driver returned with the newer Samsung front loading washer and dryer and pedestals. He took away our old washer (yesterday he hauled off our old dryer). He hooked the washer and dryer up and tried it out and everything went well. He was very nice and professional. I have to give this business props for how they worked hard to make everything right and for working with us. I am happy with their service and professionalism.

michael verne

I had purchased a refrigerator about 5 yrs ago, and it has worked perfectly ever since then. When our dryer died on January 8th, we had a lot of clothes to be washed and dried; I remembered where i got my refrigerator and called Dave, the General Manager, to see his inventory. We chose the Whirlpool Cabrio series and were able to have it delivered the next day. All was fine and we began to attack the piles of dirty clothes. But then we had a problem, the dryer couldnt dry the clothes. We checked on line to see what could be the problem; it turned out to be sensors for how dry the clothes were. Very frustrated and had to lug all the clothes to the laundrymat. I met with Dave on Monday, Jan. 11th; he suggested we look at the Maytag series, and assured us there would be no problems. He had the Whirlpool picked up and replaced with the Maytag series. All was great! He never tried to have the dryer serviced, but felt the we would like the Maytag. No additional charges for delivery; just wanted us to be happy! He even gave us the $11.70 we paid at the laundry mat.. No one should think twice when they need appliances. BUY FROM LOUIES APPLIANCE! Ask for Dave; hell treat you right.

Margarett Well

I went into Louies Appliances looking for a stove for our house. I should of known better when I walked in, it took a while for someone to greet me. When I finally talked to someone they showed me a few stoves but they seemed to busy on there phone to help me. I was desperate for a stove so I purchased a flat top stove. I had it delivered to my home and as soon it was plugged in, it did not work. the delivery guy said he didnt know and said I needed to call the shop. I was baffled about this. I called immediately as the delivery guy was there. They told me it must of been my electrical, but prior to pulling out my old stove my old stove worked great. It took a lot of effort for them to come out and service. I called at least 8x trying to get them to come out, and my stove still does not work. It looks pretty but worthless!!! From the sales person being to busy on there cell phone, to the delivery driver leaving before me talking to the shop! I cannot believe this appliance store. Poor customer service and bad business ethics. STAY AWAY! IF YOU FEEL LIKE THROWING YOUR MONEY AWAY THEN GO TO LOUIES APPLIANCE. BAD, BAD, BAD!!! I CANNOT STRESS ANYMORE VERY BAD!

Laura Byrd

My roommate and I went to Louies Appliance looking for a washer and dryer and we found a great set at Louies. Yes they are use, but they refurbish and make the workings work perfectly. I have had my set not almost a month and no problems. Yes, there may be bumps and dings, but that does nothing to deter the workings of them. If you dont want the bumps and dings, dont buy used. Dave the person we dealt with was great, and the delivery man was really good too. He hauled a huge washer and dryer up to our second floor apartment and installed them. The only issue is that because of the configuration of the laundry room in the apartment, we had to put the washer on opposite of the hookup area, so a longer drain hose was needed. The driver told us what to get, but I couldnt get it to where it would not leak, so we ordered a longer hose and then he came back and installed it. We have not had any issues after that. Great customer service and a great product. I would recommend Louies if you are looking for any kind of appliance. I have no complaints. Thank you, Louies!!!!!!!!!!

Sabrina Tawney

Originally we walked into Louies for a replacement part for our dryer and left with a beautiful Samsung washer and dryer. The staff was wonderful. There were no sales pitch on trying to get us to buy something from them. My husband and I were amazed by the prices which is why we decided to get another set. The process was fast. Dave explained the dos and donts when using our new set. He was very honest due to wanting to make sure that we are planning on taking care of the set he sold to us. Delivery was set up for the next day. Fast reliable service. The installer ensured we understood how to use the product after installing. He was very nice and helpful. We are definitely returning to Louies along with referring our friends and family due to the great service they provide. They are a company with integrity which is not easily found when purchasing appliances in Phoenix

Theresa Hanson

Horrible experience. Went there for a replacement part on Saturday. Was told they would have to check their other store and get back to me Monday. No response. We called on Wednesday was told it would be there Thursday. Told the sales rep that because of work we would be not be able to pick it up until Saturday. On Saturday when we showed up at the store we were told it was on the truck with the technician. We paid for the part in full and the sales rep assured us it would be delivered to home that evening. Needless to say no one showed up at our home with the replacement part. Went to the store again on Sunday morning, got a refund and the used part back....we knows where the replacement part was. I will never go to these guys or recommend that anyone go there.

Chris Stephens

I was looking for a ANTI-HE washer. One that REALLY cleaned clothes. These guys were AWESOME. They knew EXACTLY what I was after. That showed me the perfect one immd. I got a GREAT price with free delievery. It was FAST and delievery was almost immd. Delievery was great, im on a second floor. EVERYONE there was just top notch. As they have been around forever they REALLY know what they are doing. NEVER buy a appliance from a big box store like Home Depot, Best buy or the like. Buy it from a locally owned EXPERENCED place like this. They also do service and i would expect they do that really well too. I ended up buy 2 and they were both near new and I could not be happier. They also care even after the warranty. For used appliances these guys are the best.