B & B Appliances

Reviews 4

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Theresa Smith

Thank you so much Jeff, Rusty and Dean!!! I’m not sure if B&B is a Christian organization, but it sure feels like it! Recently, I began having some medical issues, hypoglycemic seizures. Prior to understanding this, I was planning on getting a replacement dishwasher, so I had called Jeff for a quote and was pleased with the pricing, so I figured I would keep the quote and call back when my taxes came in to order it. In the interim, I was diagnosed with hypoglycemic seizures and interestingly enough, that night my refrigerator stopped working. I’m also a single mom, so of all of the times that we needed access to fresh food, it was then! I called Jeff and asked him what he could do for me. I also needed a range top microwave, so I asked what all 3 would run and if they could install thinking that I might get a discount purchasing all 3 items. The price that he quoted me was about half the price of a new fridge, for all 3 items, installed! I was having so many medical problems that I had to trust Jeff because in my need to get to the ER, there was no way that I could get to his facility to even see what I was purchasing over the phone, I just had to trust it would all work out okay. They gave me a two hour window, but of course I needed to head to the ER, so I couldn’t even be home and didn’t have the physical ability to complete unloading the fridge. Rusty said he’d take good care of me, I left a key under the mat and hoped for the best. As I was making my rounds, I kept thinking that I would probably get back to some much older items that might need some paint or might have some dents, and was thinking to myself that with a little paint, I could make anything look better, but the main thing was that I’d have working appliances, especially a working refrigerator! When I came home from that long day, I walked in my home and my mouth fell open in amazement, I was absolutely brought to tears of joy! The appliances looked like something you’d see in a rich person’s house!!! They were brand new and so beautiful!!! I’ve never had such nice appliances, even the few new ones that I’ve had in the very distant past! Long story short, you can’t afford not to do business with this amazing good old fashioned, local, good old fashioned USA small business! Believe me when I say, you can trust and thank God for B&B!!! God bless you guys, and thank you so much Jeff, Rusty and Dean!

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Stephanie Coulter

B&B was the first place we went to find a washer and dryer. I had wanted a high efficiency washer but had read some bad reviews regarding to the clothes not getting clean, long washing times, extra rinses, etc. I didnt care -- they looked cool! And how bad can they be? We found the pair I wanted and Kyle came to assist. He was pretty blunt about the problems with the HE washers and showed us the Speed Queens, which I thought were over-priced for how simple they looked. My husband, however, was hooked at the mechanical part of the presentation. Then we saw the comparison presentation between the HE and Speed Queen washers and that made sense to me. We told Kyle we would likely buy the Speed Queen but wanted to look at reviews online. We left with every intention of looking at some other places, but instead stopped for lunch and looked up the reviews online. Almost all the reviews were excellent so we called Kyle back to see what kind of deal we could get on a dryer. We got a simple but nice Hotpoint. We spent more than we intended to, and the appliances arent all "bells and whistles" like I thought I wanted. But they work great, and we have the piece of mind of having a washer that will last a very long time. It should also be mentioned that the delivery was free (because we bought a Speed Queen) and there were no extra charges. I had found what I thought I wanted online at Sears and although they offered free delivery, they had additional charges for connectors, etc., that added about $120 to the price. I would assume that most of the other larger appliance stores would also have extra charges - so that was an added bonus with going with B&B. We are very happy with our purchase. Thanks Kyle!

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Lisa Faiss

Okay, Im going to give you the good and the bad, but ended up with an overall good impression of this experience, even though I had a bit of a calamity. Salesperson, Dean, was very professional, friendly and sold me a used refrigerator and got my delivery scheduled for late Thursday. Delivery guy brought my refrigerator, proactively changed the door handle for my kitchen setup. He helped me move the food from my old failing fridge (only freezer worked correctly) to the new "used" refrigerator. They toted off my old one (never do this...get money back from APS or SRP and have them haul it away). By morning, it seemed like the refrigerator was not getting cold. I called but they told me to wait 24 hours. When I got home in evening, it was obvious there was a real problem and the food in freezer was thawing. I called Saturday morning and was told I either had to take a white refrigerator (didnt match kitchen) or wait till Monday. And it would be another 24 hours for it to cool down. So I opted for Monday service call and rushed out and bought dry ice to keep everything cold (at MY EXPENSE). Dry ice is not cheap. They did get a very polite and capable serviceman to come out bright and early Monday morning and he determined there was a defective fan motor which he quickly replaced. In the end, they stood by their product, but Im taking a star off for not adequately checking their products before sending them out the door. Lesson Learned: Have appliances delivered on or before Wednesday. Keep your old refrigerator and have SRP or APS pick it up...you get a $30-50 rebate for it.

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Jennifer

We had just moved to Glendale and needed a washer/dryer badly. As soon as we walked into B&B, we were greeted by a friendly employee named Jeff. He explained to us the layout of the store, and then gave us time to look at the appliances on our own. When we had narrowed our selection down to two options, Jeff came over and gave us more details about each of our choices. He was honest in explaining the pros/cons, and didnt try to push us into choosing one set over another. He also took the time to explain the warranty details, as well as delivery and set-up. We ended up choosing a Maytag Bravos set. Check-out was a breeze, as was scheduling delivery. The other employees were even nice enough to come over and introduce themselves while we were filling out paperwork. They told us about the history of the store, and shared some suggestions on things for us to check out in the area (we had just moved from the Midwest). When the washer and dryer were delivered (just two days later), the serviceman was friendly and he had everything installed in no time. He made sure everything worked before he left, and even showed us the different wash/dry options. Weve had the washer and dryer for two weeks, and have had no complaints. Jeffs description of the pros/cons was accurate, and Im very happy with my purchase. Thank you B&B for providing us with quality service and appliances. Sincerely, The McGees.

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