Discount Appliance

Category:	Appliance Store
Address:	1932 W McDowell Rd, Phoenix, AZ 85009, USA
Phone:	+1 602-253-0150
Site:	discountappliancephoenixaz.com
Rating:	3.3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–4PM 8AM–4PM

Location

Photos 5

Reviews 9

Guadalupe Castro

I was looking for a water inlet valve for my Maytag washer. I found it brand new at Appliance Parts Depot on Thomas & 32th Ave for $64.68 plus tax. So, I figured that I could save some money if I buy it used, so I went to Used Discount Appliances on West McDowell and Grand Ave. They had the part that I was looking for (used) and the guy who helped me said it would cost me $20.00, that they always sell these valves for $20.00, matter of fact, he even told the cashier, an old grumpy fella by the name of David, to charge me $20. When the guy that was helping me went back to his duties, this David guy wanted to charge me $60.00!!! So I was looking at him and said, "the guy just told you to charge me $20.00", and David said "no, these parts cost me $120 brand new", and I said "I can get it for $64.00 brand new at Appliance Parts Depot" And his final reply was "go buy it over there". Very rude, very unprofessional, did not honor the quoted price, and David thought that he could take me for a fool. Fortunately, I did my homework before walking into this place. Absolutely would not recomend it to anybody!!! And anytime I get an opportunity to badmouth these guys, I most defenitley will!!!!

A Private User

My husband and I bought a home in Oct. 2009. We were looking for discount appliances to replace the ones that had been taken out of the house. We live about 2 1/2 hours from Phoenix so in our hurry to get appliances while we were visiting for the weekend we decided to buy a refrigerator, microwave, dishwasher, and stove from Used Discount Appliances. I wish I would have been smarter and bought somewhere else! Every week a button on the microwave quits working. Now it does not work at all since the start button quit working. The kick plates for the dishwasher and refrigerator were missing when we got the appliances home so we had to drive all the way back to Phoenix to pick them up. Aside from the appliances, the "salesman" kept smoking right in front of me while I was 8 months pregnant. I wish I would have bought at Spencers TV and Appliance where I was quoted a very reasonable price for brand new Whirlpool appliances instead of buying discount appliances that are breaking and do not have a manufacturer warranty. It was a lesson learned.

A Private User

NOTHING BUT JUNK!!!! Im done trying to work with these guys. I have bought over 10 appliances from them and all but 3 have needed to be repaired within 5 months. Most have needed to be REPLACED AT MY COST. A little customer service would go a long way in this place. A couple of appliances have broken within the warranty period and they have come out to fix one. The repairman is very rude and pretty grumpy but at least he shows up as long as you are available on HIS schedule. My tenant was unavailable when the repairman called so the repair was never made. I understand all sales are final but we were not happy with the performance of a dishwasher so I tried to "sell back" (not return) the dishwasher or get a credit towards a different dishwasher (which I would have bought from them) and they flat out said no. They are not very friendly when you need repairs and they will not budge and inch to help you out. STAY AWAY!!!!

Emily Pabingwit

I used to work for a major department/appliance store in the Appliance Technical Support Department. I couldnt stand the number of appliances, especially used appliances that were sent back. When I called the shop I got the owner. He informed me that he personally test every appliance going to be delivered that day. This made a huge impression on me. The only negative I have is that the warehouse isnt much to look at and hard to get to. We found a stacked washer and dryer for our apartment right away. The price was exactly what we were looking for plus the owner knocked $50 off to match the price of a cheaper unit also for sale. Delivery was free and convenient. I was still able to go to work that morning and not miss the delivery time. The unit works great, no issues at all. Thank you Discount Appliance for caring about what you sell.

A Private User

The salesman we talked to was very nice and helpful. We picked up our refrigerator to save some money, we thought... They offer a 30 day warrentee. about 2 weeks after the Freezer was very cold and the refrig was not, no matter how we played with the control. We called and they said well send out a repairman. Next we get a call from the owner and he asked if we had it delivered (it cost $50 to deliver) we said no. He said then bring it in and well fix it. We said not! weve already got it full of food and no idea when they will return it. He said if you pay the $50 well sen out the repairman. So it cost us $50 to have the repairman out, because if we would have had it delivered they would have sent out the repairman at no cost. They should have told us that when sold it to us. I guess we did not know to ask! Humm...

Douglas Shaw

This place is a godsend since the new owners took over. I own a couple of apartment complexes and have bought everything from fridges to coin operated laundry machines. If anything goes wrong, they are there to fix it. Their guarantees are good and I will continue to buy from them. Once I had a problem with a machine I bought from them and they came and saw it was a very bad mechanical problem and gave me another machine in place of the original one. They are very personable and honest, unlike many other used appliance dealers. These guys check their machines before they sell them!! Good going Clint and Dave!

Shelley Rogers

I own and manage several rental properties, and Discount Appliance is my first stop to get newly purchased properties fully equipped with all of the appliances required. I cant say enough great things about their integrity and quality of service. When I encountered a problem, one phone call did it all! They sent a tech to provide the service needed to get the appliance functioning again. I never expected top-shelf service with pre-owned appliances, but that what they provide. Ive never been disappointed. Thanks, D!

A Private User

I called to see if they had what I was looking for and I got a three minute speech on how they were the biggest and the best in the valley. Been there for 30 years and had the appliance market tied up in Phoenix. When he finally stopped bragging about how good they were I was told to come in and look to see if they had what I needed rather than listening to what I needed and attempting to help me out. They very well may be the biggest and the best but I certainly will not be spending my money there.

Tracey Satterthwaite

Dont expect a shiny showroom. This yard and warehouse are in the grimy, gritty, industrial part of the city, and they fit right in. These folks are knowledgeable, professional, and they have a huge inventory. Trevor and Adam, the two young men who delivered my washer, dealt well with the challenging installation and were polite and helpful. I tipped them well, and they deserved it! Very happy with my experience, and I will certainly buy here again!