Category: | Appliance Store |
Address: | 12329 NW Grand Ave, El Mirage, AZ 85335, USA |
Phone: | +1 623-583-0704 |
Site: | azscratchanddent.com |
Rating: | 1.7 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–3PM Closed |
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Kathy Barnes
Buyer beware!! Giving this company and Becky one star is generous...I would give a minus 10 after my experience shopping here! Heed the warnings of soooo many reviews from people who have also been ripped off by Becky at this appliance shop! It was my worst shopping experience EVER!! I bought a newer but used, matching washer/dryer set from Becky. The set delivered was NOT the set I bought. The set delivered was VERY OLD, and the dryer did NOT work! I called Becky the same day the wrong set was delivered and Becky acknowledged their mistake and she would get the working set I bought delivered the next day. 3 weeks later, and after multiple calls to Becky, I still hadnt received the set I bought....so I went back to her store to find out what was going on. At first Becky was friendly and acted like she didnt know what I was talking about. Then, Becky totally changed her attitude. She became verbally abusive when I asked for a refund after she told me no way she would have the set changed out. I was in disbelief anyone would talk to (mostly yell), or treat their customers so rudely...until I experienced it myself from Becky. Such ugly behavior she exhibited. I left her store without resolution...and bought another set elsewhere. Save yourself the headache, grief, frustration and lost $$...read the reviews...dont shop here. What happened to me was not a rare or random incident. I should have read all the reviews before shopping here!
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Letitia Miles
DONT BUY ANYTHING FROM HERE! Read the reviews, every bad review is right on point. At first, I thought that the reviews were just captured by people who had a one off bad experience. I should have listened to them. I purchased a refrigerator from them back in February and from day one, it did not work as it was supposed to. It was delivered with no working water, and the ice maker NEVER worked at all. BECKY and her husband kept sending CARLOS, the repair guy out to fix something they KNEW didnt work. They were just going to keep doing this until my 3 month WARRANTY ran out and then I would have been stuck with a $700 refrigerator that didnt work. Bottom line is, I called their leading/financing company (which BECKY told me I couldnt do), told them what was going on and they canceled the contact and came and picked it up so I wouldnt have to deal with Sun City Appliances (which BECKY also told me couldnt happen). I wish I had done it sooner because now, I have paid $300 for something that never worked. They sold me a faulty refrigerator and will not refund me any of my money. DO YOURSELF A FAVOR, DO NOT GO TO THIS ESTABLISHMENT! THEY WILL ROB YOU TOO!
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Christopher Butikofer
"Becky" the "owner" refused to even help us. they sent someone to "fix" my washer. instead of fixing it, my entire downstairs flooded with water the next day. i called to discuss a refund and during the course of the phone call Becky told me to shut up and listen, called me stupid and hung up on me numerous times. all I wanted was my money back. My entire house smells now and im left paying 120.00 for a very un professional service. I have since contacted an attorney and they guranteed a settlement either in court or outside of court. There is no need for behavior like this and I for one will not be happy until the world knows that this company cares only about money and themselevs. I have NEVER had such a negative experience. the only reason I am guranteed a settlement at this point is because she hung up on my attorney and when she tried to introduce herself she said "thats nice" and hung up on a recorded phone call which she was made aware of numerous times.
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Cheryl Hazeltine
Went here looking for a stackable washer/dryer. Becky showed me one that was in excellent condition. She told me that all machines are 2-3 yrs old, floor models from Home Depot, Lowes, etc. serviced, sanitized and made to look good before delivery. Told her I wanted that one and paid for it. The one I got was a mess. It was very dirty, scratched, dented. It was also 13 yrs. old. She said the one I had picked out made a funny noise and didnt think I would want it. I went down again and picked out another machine but when it was delivered all identifying numbers had been scratched off and the machine had not been serviced, sanitized or cleaned up. The dryer did not work. They did fix that. Stay away from this store. Becky told me nothing but what she thought I wanted to hear and none of it was true. Fraudulent business. Will never do business with them again.
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Kiloh Smith
Do not do business with this place. We bought a used clothes washer and the man that installed it left the drainage hose on which didnt fit into our drainage hole; it was too large. The man didnt tell us about this and left. Water goes all over the floor when the washer spins. We have called many times and the man has been "scheduled" to come out but has never come. Such a simple thing, install the correct sized drainage attachment on our washer but these people would rather lie and make appointments that they have no intention of fulfilling. This place is a bunch of crooks. Stay away or risk having a bad experience like we did.
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Desiree Cota
This place is a JOKE!!!!! Dont waste any time coming here. Appliances are old broken rusted everything. Very unprofessional staffing and management. No communication between management and customers. This is the type of place you have to go down to the store every day and DEMAND Service or even a refund. They dont answer the phones, sent out an electric dryer when Becky( the manager ) was aware it was gas. You go into the store and everyone is on lunch break, eating and helping customers at the same time. Every there is lazy doesnt even know whats going on. Very unprofessional!! I will report this place to everyone I know.
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Casey Holler
Horrible! Horrible!!! Dont waste your time and money here. They are scams. sold us a washer and then called half an hour later saying that washer had already been sold and that they would have more washers in at 2 the sameone i paid for and would call me back to let me know when they would be avail. for pick up. 1st they never called back went to pick up at 330 and then they didnt have the same one and tried to sell me a beat up run down washer for the same price. Hell no, got my money back which will now take 48hrs to post to my acct. the only money I had til Friday!!
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Jodi Briscoe
I was supposed to get a matching washer and dryer. They dont match, the dryer squeals incredibly loud, there is over spray all over the dryer so it doesnt have a smooth finish, the washer was installed improperly and I now can not close my laundry room door. I have made multiple calls to have this corrected and all I get is the run around. Dont use this store. I am very sorry I made the bad choice and tried them. I should of read the reviews first.
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James Roeske
Horrible customer service. Scheduled a maintence appointment for last week. Never showed up and no call to let us know what was going on. Rescheduled for this week and reassured they would be here at a certain time. An hour later and still no show. Called to find out where the service man and will be at least another hour before they come. Plus the lady on the phone was extremely rude! Will never buy from here again or recommend.