Zales –The Diamond Store

Category:	Jewelry Store
Address:	2196 E Williams Field Rd, Gilbert, AZ 85296, USA
Phone:	+1 480-214-4492
Site:	zales.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 12

Reviews 8

Karli Cochran

My fiancé and I both found our rings here, he got his ring and I found my wedding and engagement rings. The service was good, and I LOVE my ring. EDIT: Now that Ive had more than just the exciting engagement ring buying experience with this store, I can honestly say this Zales location is terrible. After I was married I took my ring in to have the engagement ring and wedding band soddered together. It took almost a month for me to get my ring back, and when I finally did, it was crooked! When I called to complain they were incredibly rude and told me to just take it to another location if I was unhappy. My husband was incredibly upset and called the corporate office, and apparently they have had a lot of problems at this location. For as long as Im living in Phoenix, I will be going to the location in Chandler. They are much nicer and pleasant to deal with. Additionally, the main diamond on my ring has already cone loose, and Ive only had it since September. As much as I love my ring, Im upset that this is already happening. If youre going to shop at Zales, do not go to the San Tan location.

Gabrielle Rojas

I dropped my ring off for a warranty repair over a month ago and still have not gotten it back. Ive gone into the Zales store 3 times now and each time they tell me different reasons as to why it has not arrived yet. So for over a month I have been ring less and having to pay for a basic repair even though the ring was covered by their warranty. This is the second time I have had to deal with Zales customer service and it gets worse everytime. Last time a prong holding the diamond down fell off so we had to send it in. After 3 weeks we receive the ring only to see it was never fixed. Then the employees just want to give me the corporate number and say I have to deal with them over the phone. Long story short their customer service is absolutely horrible, their warranty is a joke, and the employees have no remorse for their companies horrible business skills. Never again will I purchase another Zales product.

P McGrath

Went to store to buy engagement ring and was guided toward the "clearance" items. Was told they are top of the line quality and great savings. At the agreement with my soon to be fiance; we chose a ring valued at $3200.00 on clearance for $1900 and bought it. It IS BEAUTIFUL, I must say. The engagement didnt work out as planned; in agreement with my now ex-fiance, we decided to sell and put procceds towards balance..... the ring is worth $500 anywhere you go..... dishonest in my opinion. Ring was purchased when gold was much lower, about 2 1/2 years ago and the gold and diamond lost all that value? They sold us a "bill" of "no" goods.... Be warned - dont fall into the trap we did. :-( Conclusion: If the diamond and gold lost $1400 of value (minus the labor to make, I get that) the quality can only be just above junk??

Drew Kinkel

Ok First off this is about both Zales at San Tan Mall and Zales Online. I Loved the store itself the ladies and gentleman were great when we had questions or concerns. The problem is ZALES ONLINE...... Please be very wary of buying it through Zales Online. They lost my 300 Ring and couldnt find it but would not issue me a credit or order me a new one at Cost to me they dont deal with you face to face so they dont always care. So please feel free to go into the store and speak to Ashley she is wonderful and cares about your time. DO NOT GO THROUGH ZALES ONLINE....

Heather Lautzenheiser

I have always loved Zales. I alway referred people to them for great service til now. My ring has been at the jeweler for a month and still dont have it. When I got it sized up 1/2 size they messed up the guard. The solitaire isnt sitting centered and supposedly they cant see the issue. They havent kept in contact with me and basically said when I did talk to them that its my problem. After this Im done with them. Any upgrading I do will be through a different company.

Cameron Flewellen

When I went to find a ring to propose to my (now) wife they told me that all of the rings come with a lifetime warranty. The words "come with" sounds like you dont have to pay any extra money right? To them that is not the case. It cost me something like $150 extra bucks just for the lifetime warranty. The way that they dealt business was a little dishonest. I didnt like that. Everything else, the rings, service, was fine.

Rob Bouz

Great service, not so happy about going to pick up my jewelry this morning at 11:10 and the doors were locked. Edit your hours if not correct.

Luis Rivera

Great service, found the ring i wanted which was 150 less than at kay. Very happy