American Freight Furniture and Mattress

Reviews 3

SY

Sylver Hooks

A few months ago, my husband and I purchased a dinette set from this location. When it was delivered, the delivery guy Preston had noticed they sent the wrong chairs but I had noticed the box with the table looked as if it had fallen off of the truck or dropped from a distance. After bringing in the table, they left and came back with the correct chairs. After putting together the chairs, I opened the box containing the table and it had indeed been dropped. It was well after store hours at this point but I still called the delivery guy with my issues. The next morning at 11 sharp, I got a call from the owner. Like he has obviously done before, apologized for it and said that hes send another out by the end of the day. TWO DAYS later, the table finally arrived. They opened the box to make sure that nothing is busted up and I was very pleased with the way it was handled. I was so pleased that we decided to order two more chairs from them. We were told that it took 2 weeks for the chairs to arrive. It was November 27th and we needed them before Christmas. Before they ordered the chairs, we had to pay and that wasnt an issue for us. We paid the full balance of nearly $180 for two Madrid. counter height chairs. Two weeks go by and no chairs. I was told that the truck hasnt come in but Ill definitely have them before Christmas. December 22nd, I gave them another call and I was told that I could pick them up the next day. I was overjoyed to hear that. On the 23rd I got a call from the manager telling me to not come because they wasnt there and he didnt want me to ride there for nothing. He said that he was just have them delivered when they came in. The delivery guy Preston brought to our home at 6pm that night. He told me that they were in a different box because they opened it to make sure that they sent the right chairs because of what happened the first time. Trusting his words, i signed for it then took them upstairs myself. I placed them in a closet, grabbed my things and left home until Saturday night. Christmas morning I pulled out the box, opened it and removed all of its contents. I then took the box to the dumpster. When I returned, I settled myself down to begin assembling the chairs only to find that the chairs HAD ONCE BEEN ASSEMBLED. There were marks on the chairs, the screws were stripped and rusty. and the floor protectors were very worn. There were also four screws missing as well. There were hand smudges all over the wood. There was nothing about those chairs that said NEW. In complete disbelief that Rodney the store manager for charge me full price for two chairs off the showroom floor then have me wait nearly a month to receive them made me a bit irate. Without thinking, I called the store on Christmas morning. After realizing, I messaged the delivery asking for the cell number of the manager and Ive yet to receive an response. So as a result, I feel its very necessary to be waiting in the parking lot with two unassemble Madrid counter height chairs and several questions that gonna require an answer as well as a solution. Until this, I thought very highly of American Freight and its coworkers. Now its BUYERS BEWARE... theres a reason they say that all sales are finals. For me, I dont want my money back because I do want the chairs. I just want what I paid for and I DID NOT pay for recycled chairs

WE

Wes Stigsell

We decided to shop here due to the great reviews and the quality furniture and a great prices . However the great reviews must be only for furniture that they have in stock. The couch and love seat we really liked was not in stock and we were told it would be two weeks until our furniture would arrive This was 15th of July. It even said August 1st on the sales receipt. Two weeks go by and we heard nothing. We called American Freight and we were told that they dont have a date that the truck will show up it will just show up one day. Three weeks out we had heard nothing and were told it would take 2 to 4 weeks. At this point we would of asked for a refund and shopped somewhere else but their policy states you can get a refund after 4 weeks from purchase. Now four weeks arrives still no furniture still no date a truck will arrive. We call on Monday with all intentions to ask for a refund and were told there is a truck and the Manger will be in on Thursday for us to get a refund. Thursday comes no phone call from American Freight we call on Friday and were told oh your couch is here. Alot of effort on our part to find the status on our order. So after 4 weeks and several days of a family of 5 sitting on the floor since we just moved to Montgomery we have our couch and love seat. When we picked them up we told them we were still in the market for furniture and we were told to come back and they will give us a good deal for being so patient well why not give us a deal while we were there. We wont be back. Going back to the day we purchased the furniture the couch and love seat we wanted they actually had in the back but it was already sold to a customer who was waiting for it to be delivered some sales people were telling our sales person to just give us that one but we would not do that to someone else. So it puts into question did our furniture arrive weeks ago and they sold it to someone else its possible especially since they could never give us a date our furniture would arrive. We do like the furniture but if you shop here and they dont have it in stock BEWARE you will never know when you will get it.

BY

BYRDIE BUN B

My eldery mother and i were just there yesterday looking at some furniture and i did Not like our experience there at all. The salesman who served us had these real long dreadlocks and his salesmanship skills were the pits...he did not sale my mom and i what we wanted, what we liked nor did he offer to Show us anything decent that would also fit In our budget. Yes thats right he never showed us anything on sale nor did he bother to ask what our spending limit was so he know what to work with. Instead he just showed us around the store that highlighted The furniture with the 699 and up prices. We spotted a black leather sofa that had 398 price tag on it, sat on it to try it out, and as we began to show insterest in it and began discussing to each other about maybe we should get this or not. Thats when the salesman kinda brushed us away from the actual sofa set that we were sitting on that was 398 and started reverting us back toward that 699 plus tax sofa set. Smh thats not the sofa set we wanted or was discussing.we felt that the salesman wasnt offering us what we wanted but yet offer us what he wanted us to buy.....and we are the customers...its our money not his....we felt like our wants were disreguarded so we decided to check another store, told the guy we were gonna check somewhere else also before we decide. Asked him for a bussiness card and of course he didnt want to give us one and by him doing so gave us even more reason to be absolutely sure that we dont want to shop there now. So as we started to walk out the door the guy then decided to offer us a deal on a sofa set ...A BETTER PRICE is what he said so im like oh ok he wants to work a deal on the actual leather sofa we were sitting on with the 398 price tax. So im like ok turn around and ask what are you offering...he reply...600 right now walk out..we refused and left and went somewhere else because once agin the guy was still attempting to sale us what he wanted us to buy rather than what we the customer wanted to spend our money on...