T-Mobile

Category:	Cell Phone Store
Address:	2366 El Camino Real Suite 1, Santa Clara, CA 95050, USA
Phone:	+1 408-247-7200
Site:	t-mobile.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 37

Reviews 31

Jason S

This is the worst service/retail store Ive ever been to in my life. I got a new phone and asked the person in the store to transfer my old number (from a different carrier) while activating. She spent a few minutes on the computer, and it seemed to me she was having a bit of trouble. But, when I asked, she assured me it was done, successfully. She said that it would take a minimum of 24 hours for the transfer to complete and I had to wait, and she stated that I had a "temporary number" meanwhile. I asked for her business card to call back, but she appeared a bit hesitant. She promised she would be in the store the next day if I needed any help. And, she assured me again everything was taken care of. But, just in case, I asked again. She ended up giving me a card which was not hers. I didnt make much of it at the time since the store phone number was on the card anyway. (In hindsight, it was probably deliberate.) I checked back the next day, 24 hours later. No transfer. For the next couple of days, I spent literally hours, if not days, on the phone as well as in the store. Nobody in the store was competent enough to help me. (This Asian girl who gave me that "temporary number" was not there during my following visits, and it was her off day according to other workers. I was beginning to realize the "pattern" of her lies, at this point.) I eventually ended up buying a new sim card forfeiting one months service from the sim I previously bought only a few days ago. (Apparently, these people could not transfer, or did not know how to transfer, a number once the phone/sim was activated.) Absolutely the worst place, I thought. As it turned out, that was not the whole story. (This actually happened some time ago.) I just bought a new phone (from a different T-Mobile store), and again I transferred an old number from another carrier. There was no "temporary number". The phone/new sim was activated with my old number. (And, it happened literally in the matter of seconds while I was in the store.) As it turned out (as I now realize), this girl from the previous T-Mobile store (this store in Santa Clara) deliberately lied to me right in my face. She lied about the transfer being succeeded. She lied about the minimum 24 hour waiting period. She lied about this temporary number (which you are not supposed to be given when you are transferring a number, I presume at this point). And, these were all deliberate and elaborate lies. She made up all these stories (for some unfathomable reason), ending up wasting hours of my time as well as other workers at the store (let alone the service fee for an extra month). What kind of human scum/sociopath does this kind of things to other people?

Sam T

Worst customer service. This person who appeared to be some kind of shift manager had no clue as to how to treat customers. He was very rude and disrespectful to me (constantly speaking in condescending tone), and he was often argumentative to the point of being belligerent. Worst of all, he did not seem to know what he was doing. He could not even do a simple task for me correctly, and I had to make multiple trips to the store, which was so frustrating. A couple of weeks later, I realized he overcharged me (either through incompetence or possibly intentionally). I was furious, and I almost went back to confront that clueless guy. But, I just ended up switching my cell phone carrier. No more T-Mobile for me.

Jr Roq

the manager here is very polite and knowledgeable and so are the staffs. other tmobile like Saratoga or the new store at stevens creek near target arent very knowledgeable with policy and returns. this store is up front and knowledgeable excellent costumer service. they tell you the policy and try everything they can to help you. great job everyone continue the stellar costumer service.

A Private User

I love this store. I had been going to the one in Sunnyvale for almost two years. They were always very rude to me there and never clearly explained anything. I went to this store a couple weeks ago and was greeted by two very friendly employees. They were fantastic and extremely helpful! Its also right near my help. So happy with this store.

Stephen Northrop

Kelly and Cesar are the absolute best!! Great customer service and extremely knowledgable!! If you have something bad to say about them, you ought to slap yourselves in the face!! @Kiet - L2Calculate Data @other Kiet - L2Android or buy an Apple aka #seniorcitizensphone @A-Rash - Go buy a prepaid from Walmart #brainless

franco zuniga

in all the services of so many years for nothing es una compañía en todo los servicios tantos años para nada

Hitha Amin

Amazing service, very knowledgeable staff. Jester and Cesar both were helpful, knew about the data plans and spent a good deal of time explaining the options. They knew their stuff about phones and how to increase the efficiency. Highly recommended!

Kiet Huynh

Told me that upgrade to Samsung Galaxy 3 required 5gb data plan and the manager lied himself that he used 14gb/month. I think that is because the store has very few customers so he kills time by watching Video. The store should hire a better manager.

Faye Cheng

Slow and slow. Sunnyvale T-Mobile is always busy but I never have to wait for more than 20mins. This store is not big and two customers as I step into the store but they took forever to serve the customers. Not recommended for anyone.

arash amini

When you have a brainless high school kid as store manager , what do you expect???shame on t-mobile .Not only he was rude to customers , he was treating employees like his slaves just one sentence, shame on T-mobile

Dan Zero

Standard T-Mobile location with a relatively good service staff to assist with problems. Was able to quickly and painlessly swap out a Sim card that may have been working improperly.

Nitin Bhosale

Extremely pathetic, these people dont know anything about the current offers and promotions. They are just sitting there and trying to get more money out from their customers.

Zhang Yan

Worst experience ever in any mobile service carrier office. The staff I worked with me was so arrogant, sort of like "I dont care about you"...

Kiet Le

Rep wont update my myTouch 4G. Was told to go elsewhere. Go to home office, really? Store doesnt have SDCard with update for Gingerbread.

Jason Lau

Get things done online or over the phone. Unless you enjoy waiting in line and paying more, avoid this store at all costs!

Trevor Weymouth

Great fast service. Waaaaay better than most T-Mobile stores that I have been to. John the manager is the best!

Manish Jhanji

Not worth going to this store. Employee have no idea of what they are talking about..

debojyoti pal

Usually crowded and u could have a very high waiting time in line.