Verizon

Category:	Cell Phone Store
Address:	1440 41st Ave B, Capitola, CA 95010, USA
Phone:	+1 831-475-3100
Site:	verizonwireless.com
Rating:	3.1
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 8

Reviews 21

Rev. Leslie Heyboer

Ive had cell service from Verizon for more than 10 years, along with phone service from another provider. But after a power surge, the network extender had to be replaced. Still had problems, and finally decided to switch my phone carrier to see if that would make a difference. Went into the store and specifically asked to be switched to VERIZON phone service. Thats what I asked for, so was I ever surprised to have Comcast show up. Returned to the store to ask about it and was rudely told by the manager that they refer everyone to Comcast, period. No apology for misleading me. And, since its again two companies who are arguing about whose equipment is causing me to have no cell service inside my home, Im back to square one.

ashley baker

Terrible customer service! If I could give zero stars I would. They are so rude and arrogant in this store. I went in there to cancel a line with them and waited at least an hour to have them tell me I needed to go to the carrier I was switching to, to get my number pulled and the line cancelled. They could have told me the first time I told them why I was there! Not to mention the loop holes they make you jumo through anytime you need to do anything there! The general manger Bryan or whatever his name was. The fat balding guy with glasses was a incompetent prick with his head shoved so far up his ass that he couldnt tell up from down! I am so sick of the customer service with verizon and the outrageous bills!

Samuel

Verizon is awful when it comes to fixing billing mistakes. If you need anything other than a new device expect to get the run around for weeks to resolve issues. No one knows what to do if something is being charged out of mistake and how to refund the billing issue. The only reason I stay with Verizon is because its the best overall coverage.

Dan Underwood

Most incompetent people Ive ever dealt with in my whole life. No help, just found ways to take money from me. Had to wait on a electronic list, Took over 2hrs to see someone. Never resolved any issues I had spent total of 5hrs in store! The store wasnt that busy either. Stay away from here! Switch to another carrier.

Andrés Etcheto

Se pueden ir a ver smartphones antes de comprarlos, ya sea de la misma tienda o se otros lados. Tienen todos los últimos modelos.

Karl Isacson

They are fine. Typically I need to wait my turn to get help. I get weary of hidden fine print and being upsold phone accessories but I understand the employees are just following a script. If you need hands on help figuring out a problem they are excellent.

Kimber Rawlings

employees do not pay attention. I was there sun. sept. 21st at12:30pm and with all those people working there, not one of them even said good afternoon to me and i browsed in there for 30 or 45 mins. very rude!

Bruce Finch

Totally incompetent Be sure to ask WHO phone insurance is thru.....I thought I payed Verizon and found out it was 3rd party, who couldnt find the coverage because representative didnt record it correctly

Alexander Cecil

Phones sold out, customer service is slow, prices are high. Bought a Pixel XL on Thanksgiving and havent heard back from them in 5 weeks. Not sure if theres anything good to say about the experience.

Rokki Baker

They get their hooks into you and Squeeze! I asked for help and was jerked around,lied too. So I went someplace else for Service and got better service for a lot less buck!

Stephan Shaffer

Plan on spending quite some time here if you really need to go in. Even a few people in line and you can wait an hour.

Nick Capute

Ask for Anne. She is the best! Knows what she talking about and willing to go above and beyond.

Erik Zinn

Fast service and solid resolution of my problem.

Ralph Bracamonte

Very professional, and was helpful. Refreshing

Sebastian Görsch

Good customer service, long wait though,

Dale Whyte

Good service, be prepared to wait a bit