Cellular Repair Center

Category:	Cell Phone Store
Address:	977 S Bascom Ave, San Jose, CA 95128, USA
Phone:	+1 408-289-9771
Site:	cellularrepaircenteronline.com
Rating:	4.7
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM Closed

Location

Photos 11

Reviews 11

Ying G.

My Samsung Galaxy S7 Edges screen was badly cracked (it had slipped out of my pocket while getting out of our pickup, and then was run over by a back tire) Called in on a Wednesday, Jim answered and had me come in that late afternoon to review the damage to give me a very accurate quote for fix (as I had phone insurance that needed the quote). After looking at phone, he efficiently wrote me up a detailed estimate I needed, and ordered screen replacement parts. The parts arrived on Friday as hed estimated, and as promised he called to schedule me taking my phone in the next day (Saturday) as Id requested non-weekdays. On Saturday, I was there as soon as he opened the store (very punctual) to drop the phone off, and he fixed my screen perfectly in a few hours where I picked it up before 4pm that day. 5++++ stars for Jim being awesome at communication, being very professional yet nice, keeping true to the estimated quote he provided, and for doing amazing work on difficult newer phones. Would go back to him again in a heartbeat if I have phone accidents again xD Thank you so much Jim!

Evalyn Huynh

Great customer service. Was in an out in about an hour. When I took my iPhone in, he looked at my phone and immediately noticed that the two screws at the bottom of the phone were missing. The last place I took it to forgotten to put them back. I should have been more careful in looking over my phone when it was repaired, but it is what it is. In any event, he repaired the glass and told me he put in replacements screws. The best part, no extra charge! I was happy to put in a review on Yelp! and am glad he followed up with an email to me afterwards. What small business does that now and days? I have only good things to say about this repair experience. Highly recommend.

Colin Gregory

This is my second time using this repair center, and it is my second time the experience was greater than expected. My fault on the phone issue, dropped and cracked screen. Last week Jim replaced my screen for my iPhone and when I went home I felt like the touch screen wasnt responding to my finger accurately. I took the phone back in the next day and although we could not recreate the problem in the store, Jim had no problem replacing the screen he had just fixed. Jim stands by his products and even followed up on my repair with an email making sure everything went okay. If you need anything fixed on your phone, this is the place to go!

Sharmi Sundar

My sons iphone 6 went dead and I initially took it to another prominent repair center in El Camino. After a day they called back saying they tried switching the battery and the charge port but it did not work, so they said the repair would be costly and I am better off buying a new phone. After some search I came across Cellular Repair Center and Jim diagnosed the problem within hours to be a faulty chip and a weak battery. He was very professional and so far battery and charge is holding pretty well.Price for the repair was reasonable.I hope I dont have to but if there is any problem with any of my other phones I will definitely go there.

A Private User

I was amazed at the extraordinary level of customer service Andy provided me. I took my GSM phone in to be unlocked but the phone was so old (not to mention locked to an East European phone company) that Andy couldnt find codes for it. He then drove over to a colleagues house on the other side of San Jose that same night to have another try at it. Unfortunately, nothing could be done for the phone (AT&T couldnt even do it even though they used to sell the same phone and unlock codes are manufacturer, not service, specific). And even after all that effort he put in, Andy didnt charge me a thing. What an awesome guy!

A Private User

I wish I had taken notice of the earlier reviewer. I took my phone in and was told by a rather disinterested man that I would receive a call by 3pm that day about the viability of repairing it. At 4pm I called them and was told that they had been too busy to even look at it. I decided to get the phone back and so I went and picked it up from the store. When I arrived there were 3 men behind the counter, and none of them was doing anything! Dont waste your time here. They claim to be backlogged, but it would help if they did some work and didnt mislead about when repairs would be ready.

tom jennings

These guys are first rate! Highly recommend! I left my Samsung Galaxy S6 Edge + on the roof of my car. Naturally it fell off at the first turn I made and was soon run over by several cars. The front and back screens were totally and completely smashed. Looked like it was toast. But CRC at a reasonable price considering the damage fixed it back up like new in just 2 days. A week later I noticed the camera was no longer functioning and they replaced the camera hardware at no charge. All you need to know is this is the place to go for your cell phone repairs.

Reginald Eccles

My daughter broke her school iPad and we had to get it fixed. We first contacted the school but they told us that we have to buy a new iPad. Thinking there has to be a better way; we searched around and found this place. We called and the staff told us that they fix iPads for a number of independent schools. They totally understand that the iPad needs to be fixed over the weekend so my daughter won’t have to go to school without her iPad. We dropped off the iPad Saturday morning and it was done by the afternoon. Thank you Cellular Repair Center!!!

Bud Geracie

My HTC phone lost its charge and couldnt be recharged. It contained a number of photos and videos that I foolishly hadnt backed up, including lots of my recently deceased father. Sprint couldnt help me, except to sell me a new phone. I found CRC online, along with many others. But nobody else had so many good reviews. And this is one more. Jim answered my call and told me to bring the phone to him. He had it back to me the same day, fully charged. All my photos and videos are back in my possession. And, yes, Ive backed them up.

Khari Stephenson

My HTC One M8 was not charging and when it did, it never got to full charge. At times while charging while turned off, the charge would begin to decrease. I took the phone into the store and he explained it needed a new charging circuit. In a couple hours I picked up the phone and it has been charging like new. However, it has been over heating and the phone dies when the battery is at 15%. This may be due to the age of the phone and I might need a new battery. Very professional and knowledgeable!

Nicholas Matejovsky

Jim is awesome, honest, quick! My phone has been a headache the last few months dealing with T mobile and the Apple Store, finally I decided to take it to get repaired instead. I came to the Cellular Repair Center based on the great reviews. Jim was friendly and took his time to give me an accurate diagnosis and completed the job that usually takes a day or two in just a couple hours! All for a really great price! P.S. he was open on a holiday so I was able to pick up my phone and not miss work!