Sprint Store
| Category: | Cell Phone Store |
| Address: | 20 City Blvd W #706, Orange, CA 92868, USA |
| Phone: | +1 714-940-9934 |
| Site: | archtelecom.dealer.sprint.com |
| Rating: | 2.8 |
| Working: | 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–10PM 10AM–10PM 10AM–8PM |
Location
Photos 1
Reviews 17
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A Private User
If I could give this place -stars. O.M.G never been mentally, financially eff over by a phone company. Why did switch to sprint. And oh come to find out they never paid my remaining balance from T-Mobile. I just recently found out cuz I was checking my credit. This bill from T-Mobile of September 2016 was suppose to be paid off and it went to the credit collection in December. February comes and there hurting my credit. Amazing that I never got the phone I wanted they lied and lied to then come to find out the person that had helped me doesnt work there anymore. So from September till today I have been paying for the phone I didnt want, and guess what I was never informed that i can pay monthly to own the phone not just lease it. Please if you want a bad costumer service a 3G network and ending up to file FCC complaints for multiple false advertisement go ahead stay with sprint and switch to sprint but if especially you want a real 4G network go elsewhere. And trust me I been on the phone with every department that sprint can give me and they only want me to either spend more money now and or wait to still spend money to get the phone I want with the same lie of 4G network that really is 3G network. I get 3G on my iPhone 6s Plus service all the time when I have a 4G plan and a 4G phone. Now I am waiting to actually speak with the executive department who handles your dispute, but somehow they forgot to call me too last Friday when I had attempt to call them twice two days before Friday and they were too busy. Do you see how much hassle in 6 months I have to deal with. Gosh a lawsuit for mental breakdowns every time they speak to me would be a good idea but such waste of energy and time with sprint that I can no longer be part of. I am only wanting to let the people know what I been going through with sprint so please be sure what you are getting yourself when you go to sprint.
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A Private User
Lies, Lies, Lies!!!! Went here in January to switch 1 phone and Syde suckered me into getting 2 phones and a hot-spot. He was super nice and even gave me his personal phone number just in case something went wrong. He showed me a price that I am going to pay and that the first bill is always a little more so I wont see the true price per month until the second month. Well, after 6 months I have been getting a bill that is $80 over what he said and Customer service on the phone cannot change my bill. Oh by the way, what happened to Syde? who knows, he did return my texts couple of times but then his phone got disconnected. Now if I want to get out of Sprint I will have to pay over $2000, yes over two thousand dollars. I dont know whos worse the salesperson or the company that will not do anything. Just be careful when you talk to the sales people here and make sure you get everything on paper (I mean the print out from their computer) Hope this helps someone
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A Private User
I give you guys 1 star because jay and the manager wont help us get my money back that we paid cash in the store its been almost a 8 months and you jay havent solve that problem you and the manager are just giving us longs and longs on our money you guys should be more responsible I gave you guys the cash not to customer service or anyone else I wonder how more long should I have to wait to get my money back Im tire of waiting for you JAY to solve this !!!!!!
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A Private User
Great service. Store closed at 10pm, I walked in after a long day of work at 9:45pm. Stayed open past closing time to finish my requests. Hiram C the gentlemen working that night, guided the process of switching carriers, it went very smoothly. Saved me a few bucks, and honored a special deal which was amazing, and also rewarded me $200.00 in special offers for switching. Located in a busy mall, so expect traffic outside, and inside the store.
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A Private User
Customers service is horrible. I had the worst experience in my life as a costumer I would never go back to this location which is not even a business there is no professional personal in such place I was treated with the least respect expected from a well train personal If I could I would not even give this location a single star but is not possible Indeed this place should be closed completely!
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A Private User
Horrible, horrible and more horrible customer service. I changed phone company on August and I have not received my prepaid card. I already went three times to ask the status and they told me that I will received it in a few weeks. I call Sprint an told them my issue. They told me that they didnt submit the promotion when I changed phone company since August!!!! Really
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A Private User
Bad Customer Service and false advertisements. They lure you in with "deals" then surprise you when you get your bill. They also have too many hidden fees. Jay, the rep that attended my husband and I cheated us twice. He messed us on our deal and when we called him to see if he could help us and fix it he refused and denied us the help.
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A Private User
I was just walking by, and I came in to check out the prices and jay Singh, helped me. While he was helping me out I told him that Ill be back later, and I did. Since I came back he has been the best from day one. In the meanwhile I had many questions and he took care of it right away! He has the best customer service here!
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A Private User
Rupal Patel has been nothing but first class service for my wife and I. From a bill with 5 lines & adding a 6th one he got us a better deal overall plus deal on handsets for my wife & I. If your ever need good service, patient rep Rupal Patel is the man for the job! Thank you Rupal & Thank you Sprint! #HappyCustomer
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A Private User
Had a great experience,iam staying with sprint because of rupals great salemanship,personable customer service,helpful personality and all around great person,also all the team members were awesome too,friendly and helpful, sprint should take this store as a example of great customer relations
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A Private User
Worst worst customer Service dont even bother coming to this store.Syed is the worst all they worry about is sales sales. At first they treat you well once your in your screwed. Sprint service is bad even Metro has better service than this crap. Dont wast your time here trust me
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A Private User
Mala experiencia prometen y no cumplen ofrecen una y mil cosas y no las dan muy mentirosos mala venta
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A Private User
Jay lured me in with a good deal but then increased my bill by almost twice the amount he promised in the store. Dont even bother coming in. Everyone seems nice at first but then they mess you up ! Jay didnt even tried to help.
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A Private User
Had a great experience here I got a new phone and my bill actually dropped defined recommend this sprint store the best one Ive been to so far
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A Private User
Great customer service, they helped me to activate my cell , thanks.
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A Private User
John Halim was the best Thank you for everything
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A Private User
awesome employees. best customer service