T-Mobile

Category:	Cell Phone Store
Address:	26541 Aliso Creek Rd D, Aliso Viejo, CA 92656, USA
Phone:	+1 949-448-0136
Site:	t-mobile.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 8

Reviews 11

Tony Galluze

I have visited the Aliso Viejo T-Mobile store (9763) twice in the last 4 months and both times Rebecca has been extremely helpful and went out of her way to help me resolve the issues I was having with my phone service. I just wish the phone support was half as helpful as Rebecca was in dealing with customers. If so, T-Mobile would have a MUCH better reputation for customer service. I dont normally write any reviews or comments on service, but with the time she took to assist, I had to take the time to show my appreciation. I hope her management realizes how valuable of an employee they have with Rebecca. Maybe she should be in charge of T-Mobiles phone support teams. They could learn a LOT from her! I dont know that my T-Mobile problems have been resolved, but the effort that was given by Rebecca has really made me feel better about the whole issue and I am willing to try to work it out now.

A Private User

75% of the phones provided to me by this store were non-functional. apart from the manager becky, 100% of the employees i worked with at this store lied to me in order to delay & avoid providing me a working phone. i have paid them more than full-price because they have never delivered all the features they agree to deliver. dealing with the non-stop fraud & lies from this store has cost me 6 hours of my time, has blocked me from having a working phone for 4 months, and has blocked me from accessing 1400 of my contacts for 3 months. after experiencing the exact same fraud from this store 3 times in a row, i am truly ashamed i ever did any business with them whatsoever. i cant understand how they continue to be in business & continue to get away with taking anyones money. i am currently pursuing a lawsuit against this t-mobile location.

A Private User

Ive been going to the T-mobile by my house in san diego but I went to this one by my work. My cell phone was stolen so I needed to purchase a new one. Its a most beautiful t-mobile I ever saw but the people who are there was terrible. Without answering my question about the phone update information, he recommended whatever the phone he wanted to sell me with close to the regular price (no discount). since I lost my smart phone I wanted to find something reasonable price.... I was not indecisive for ok 2 mins., he told me to get it from the craigslist then! I was hoping he could at least work something with me finding a phone but instead he walked away! Later I went back the one San Diego, although I could not find the phone I wanted the gentleman there was very kind and explained clearly to my question.

Marie Bachelot

As a family of 4 we switched to T-Mobile and were promised unlimited data worldwide (up to highest speed available in the country), as well as $.20/minute international calls while abroad or to a foreign number - among other things. Turns our we do not get unlimited high speed data worldwide, we get high speed up to a certain (low) amount and then 2G speed, what a joke and a lie. We also are being charged $3 A MINUTE for calls made in the US to foreign numbers. The staff has bluntly lied to our faced on several occasions and then we are told there is no way to confirm or deny what we were told once we signed up. Couldnt be more upset with their malpractice.

Oskar Northover

i just got a new phone and needed a new sim card it was all going smoothly up until i gave the lady my phone she put a paperclip to remove the sim tray but she clearly didnt know what she was doing as after it was partway in she bent the sim try, i didnt notice until i got home but she was fiddling with after she bent it so she obviously knew what she did but decided not to tell me. It still works but now there is a scratch on my sim tray on my brand new phone. its not a major problem but you would think people who work at a phone store would know how to put in a sim card.

Brandon M. Stevens

T-Mobile continues to impress me. I came into this store today due to some issues post-move into my new house. For some reason Im in the middle of a terrible dead-zone and Jarvis in the store was able to get me setup with what I need. He was incredibly helpful and courteous. I switched to T-Mobile a year ago from Verizon and have so far been impressed with the great customer service. Keep doing what youre doing and youll keep my familys business.

Michael Pithan

Ive been coming here for about 7 + years. Ive only had to wait an excessive amounts of time once. Ive never had a problem with employees, equipment, plans or getting in and out to pay my bill when I needed to. Overall, I highly recommend this to mobile. I only gave it 4 stars because to have 5 would mean... ummm, free espresso, or a good muffin or something.

Saki Sherri

Im sorry for them , theyre manage is so poor Im here 1 hour . But no body help me . One women was there and she was so root

Rick Hagins

Great staff. Extremely helpful. Switched to t-mobile from at&t and so far so good. Maria was very helpful.

Nicole Scatolini

Billy was such a great help!

Bill Collier

Tmo the only to go.