Best Buy

Category:	Electronics Store
Address:	11840 71st St, Kenosha, WI 53142, USA
Phone:	+1 262-857-3251
Site:	stores.bestbuy.com
Rating:	3.9
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 9

Matt Krause

I walked into Best Buy in Pleasant Prairie, WI and immediately the alarms went off. I had not been in that store for months, but purchases two 64 GB, Samsung SD cards for my Galaxy Tablet 4 (bought at Best Buy) and my Galaxy S5. Two employees a female and male said something loud and I replied I just walked in. I went to the technology department and was on an ASUS gaming computer the whole time I was there while my brother shopped for a Modest Mouse CD and an Xbox One Kinect Mount. As I walked with my brother to check out I was stopped by an employee and I told him that the detectors went off as I came in. He gave me two options: Police or detain me and empty my pockets. I emptied pockets and the plastic holder of my SD card was in one of my coat pockets. These expensive SD cards are extremely small which is why I keep the holders. Apparently, the Best Buy online service did not deactivate the barcode. This was an utter, complete waste of my time and embarassing as well. The employees were hostile and threatening. I have spent 1,000s of dollars at this store and my family even more. I understand employees have to take precaution, but I did not even go near the SD card section and was on the computer the whole time I was there. The employees dealt with this situation unprofessionaly and should be further evaluated. Keep in mind these were managers and they were extremely rude. i had my prescription medication on me too and one of the managers in suprise said is that ******? Not professional at all.

Han Solo

Terrible service. I bought a product and a couple weeks later, it stopped working. I had the warranty through Best But, but when I brought it back, they didnt have it in stock. They told me to come back Wednesday or Saturday after their truck delivery. I checked back a few times, but it never came in. Finally, I talked to someone at the customer service desk and they told me it probably wont be back and I should just buy a different brand. I did, and did not get the Best Buy warranty because it was useless. Customer Service told me I would still be able to return it within 30 days. A couple weeks later my item stopped working again. I tried to exchange it, but the guy at the desk said I need to send it back to the manufacturer. As I was about to explain the situation, one of his co-workers cut me off and proceeded to complain about another customer. I sat there and waited for a few minutes, but started to get upset over the rudeness of these two. As I was about to grab my item and leave, he finally stopped talking to his co-worker and told me again that I had to send it to the manufacturer. I explained the situation and he just gave me a blank stare. I was pretty angry at this point and felt it was best to just walk away. Terrible terrible terrible service.

Michelle Oakenshield

Disgusting customer seevice. My mother was in to return a computer today , everything went well until she was about to leave , she needed some change for a $20 the cashier told her in a very rude manner to go back to the line and purchase something , my mother decided to leave instead , on her way out a cashier named Esmi and a man named Juwan were by the entrance, my mother heard from under his breath " are you selling something?" Both of the employees laughed at her as she walked out . I decided to get a manager and try to get an apology but they couldnt do anything but a "write up" which who knows if its true . But i am disgusted by these individuals as a daughter my morher is the most important person in my life she is so kind & would never hurt anyone . I hope they do get a penalty people like them should live in a box , i hope nobody disrespects ur mother like u did to mine . The trip to Racine might be worth it after the disrespect my mom went through in the Kenosha location .

Mark Ukkonen

I bought a TV from BB, Gurnee IL a number of years ago, with an extended protection plan. I no longer have the tv, but my credit card statement shows a 69.99 charge for an auto renewal on Jan 21, 2015 from the Pleasant Prairie, WI store. Between Best Buy and Chase, I spent an hour on the phone. Best Buy, as I understood it, has no record of transaction, Chase does. Chase will block further auto payments, will issue a credit and hopefully this is now resolved. Very irritating experience! I am a long time customer of BB, this will certainly sour me for a long time to come. I live in WY and the closest BB is in Rapid City. I just dont know who is at fault.

RON BELCHER

Not too happy with the product that Ive been getting lately a lot of them dont work most of them have to bring back not sure if shipping and receiving is being too rough or theyre just shipping bad products to this store not really sure whats going on also Im not happy with the return policy its nothing like Walmart if I use my debit card at Walmart and I bought a $142 product when I return it I can get back that $142 cash because debit is cash and the return policy is 90 days BestBuy 14 days really and I cant get my money back in cash so I could spend it right then and there if I need it instead I have to wait days all I can say is UNAmerican!!!!

Jason Bowers

Was looking at a television, and while we had a couple sales people ask if we needed help, we hadnt needed any. However, 15 minutes passed, and we went to grab someone to help us. The counter by the TVs was unmanned, and the last gentleman to offer assistance had run off to the other side of the store to help someone else. I was under the impression that departments had their staff, and you were supposed to be there, not walk off with a pretty young lady to the other side of the store and try to sell her something completely outside your department.

Ryan Werner

The store was nice, modern, and air conditioned, and staff members will approach you to ask if you need anything. However, there are not a whole lot of staff on duty (We had to check out at customer service) and the specialist that I wanted to talk to was busy with other customers. Prices seemed reasonable on some products, but make sure you know the value of what you want to buy before you go into the store. Overall, good employees, nice building, but a little understaffed.

Tee Kay

Brian in car audio rates an 11 on a 10 point scale for customer satisfaction. Thanks to Brian, we were able to carefully select a top of the line fully integrated $2,200 "tricked out" car audio system for our sons Christmas present. Brian reached out to the installer to verify all of the details and made the experience fantastic. This is a very involved process that took nearly 2 hours and Brian is a real asset to the BestBuy team!!! Thank you Brian.

k carl

Tried to return software that had a 90 satisfaction guaranteed on it and they said they could not return it... doesnt say anything about that on the reciept but than the salesman says would you like me to print out the whole reciept that has our return policy on it? SAY WHAT... you should give that in the first place when we bought it you moron! So sick of places like these taking advantage of people... will never buy from them again no matter what...