Best Buy

Reviews 3

GR

Grace Pope

Horrible experience at this location. I highly recommend not ever coming here to make any purchase, return, or exchange. Back on 4/20/16 I made a purchase at the Bloomingdale location of a Case Mate Brilliance Stone iPhone 6 Plus phone case in the color champagne. The original price for the phone case was $79.99 but on Amazon I had found it for $49.21. My new case completely broke within a month of using it so I decided to return the phone case and exchange it for the exact same one. I work for a large retailer, so before I decided to go to Best Buy again to return and exchange my item, I looked up their return policy. It stated that I had 15 days to return or exchange almost any item in store from the purchase date. I scrolled down a little further on their website and it said that they have an exception policy for damaged items and can be returned or exchanged outside the 15 day period. So clearly, my item qualified. I drove to the Aurora location in Yorkshire Shopping Center with the case and original packaging, and brought the card I had purchased it with a valid photo ID, as required in their policy. A young man at the customer service desk was able to pull up my transaction through my credit card and instructed me to go pick out the new case to replace the broken one with. I walked over to the iPhone 6 Plus case section and picked up the case to exchange with, but saw that it also came in a different color that I liked, but was only offered in the iPhone 6/6s. I brought both cases up to a different Best Buy associate to ask if they had any of the rose gold color case in stock in my phones size and I was told no, but that I could order it and have it shipped to the store to pick up free of charge. I walked back up to the customer service desk to have the same young man assist me. He said that he would be able to order the new one for me free of charge. Then he stopped in his tracks and said to me, "Im sorry maam, I didnt notice this before, but youre actually out of our 15 day return policy." I then began to tell him what I had seen on their website on their damaged item exception policy and asked why my item did not qualify. He then back tracked his words and continued on with doing the exchange, since he knew very well that I was correct. I definitely did not like that he had tried to pull a fast one in trying to not allow me to return the damaged item. As he then continued to place the order for a new case, he told me my total would come to $86.59. He said he would apply the amount paid before, $53.03, and that I would owe a difference of $33.56. I then became more upset at the fact that it was not an even swap. I then proceeded to tell him that it was price matched on Amazon so it should be an even swap. He then said to me that it wasnt price matched for that color and it would be full price. I then became more upset and asked him to please check on Amazon what the current listing price is. He told me it was on there for $60, so then I would owe a difference of $11.92. I decided to just say okay because I didnt want to deal with him trying to pull fast ones over my head again and again like he already had been trying to do. So I swiped my card and left. Once I had finally gotten back in my car, I wanted to check on Amazon for myself just to be safe that he wasnt trying to pull a fast one on me for the third time. And what do you know? He did. On Amazon it said the price was $50.68. I then went back inside and spoke to him again showing him the price on my phone that stated the actual price. After I said that he didnt look me in the eye, just took my receipt and started walking away from me as he handed me back the new receipt issuing me back $10.09. I couldnt believe how piss poor of an attitude he had had with me and that he tried screwing me over THREE TIMES! I will NEVER be returning back to this location again. I cant believe how scummy one person can be, trying to screw someone out of money! Someone like that should not be working at a customer service desk. I will NEVER go back there.

MA

Mad Scientress

This company is completely incompetent and their employees are idiots. I purchased a stove and an over the range microwave on Oct 2nd. I was told the microwave was on backorder so I would have to wait 2 weeks (completely fine with me). When I made the purchase, an employee told me if I didnt receive my appointment time the night before to call the store and they would let me know precisely when delivery would happen. 2 weeks go by and they were supposed to call me with a 4 hour window of when they would be delivering. I called the store the evening before ~4pm and a second employee told me that routes werent available yet to call back at ~8. I called back and a third employee told me they had know way of knowing and couldnt call the delivery team because they didnt have the number (Um what? like how can you not know the number... essentially this employee was being an a$$). I called customer service and was on hold for like an hour and then they finally told me what time the delivery people would be at my house the following morning. They were a few hours late (but whatever) and stove was beautiful. They uninstall my old microwave and open a box that is supposed to contain my new microwave.... They pull out the dirtiest, dented up microwave that was not the right brand, model, color....anything close to what I paid for. (Ummmm wtf???) Apparently there was a mixup at the warehouse. I dont know but they told me they were expediting shipping and I would receive my microwave on Oct. 24 from 8am to 12 pm. They also told me I would be compensated (ok a little upset but thats fine). Guess what? Its Oct 24th, 1:00 PM so I call the customer service number because I didnt receive a call, an email, a smoke signal... nothing. My microwave "didnt make it on the truck" and now I am rescheduled for this Friday Oct. 28th from 8 am to 12 pm. Oh and that "compensation process" cant be started until my microwave is delivered. So essentially a month later and I still have no way to cook my taquitos....

IM

Imran Fayyaz

Over the past years I have shopped more and more online due to better prices. Well recently I have been in the market for some appliances and decided to stop by to actually see them in person before purchasing. The sales person was somewhat helpful and got a price for us for everything we wanted. This process took a good couple of hours as we needed 4 major appliances. Came to check out and pay and the register kept giving an error. First he thought it was our bank. He called and found out that nope not a bank issue. We tried 4 other registers and wasnt able to get though. He asked me to come back the next day and he would try again. First I thought what!? Why doesnt he call a manager or someone that knows more. Then I thought you know what Ive been here too long and Ill just come back, so I left. Next day I come back and turns out the guy lost my order and has to redo everything. Now starting to push my patience I still kept myself together. 15-20 min later he comes back and says Im ready to go. I thought great!! I asked him if there was anything they could do since now I had to come back and there is also a delay in delivery. He looked at me like I asked him for a kidney or something and says Im selling you 3 things below cost. This is where i lost it and said your not doing me a favor by selling me anything. The prices you are selling at are set by you, not me. Its hard to believe that you are selling me 3/4 things below cost and losing money on it!? By this time I had enough and decided to walk out and leave the deal. They lost over $6000 in sales because of this. Very disappointed in the service I received. This isnt the first time I received poor customer service at this location but this will definitely keep me from coming back. Its sad that one employee can cause such a negative impact on a business.