Best Buy

Category:	Electronics Store
Address:	900 E Golf Rd, Schaumburg, IL 60173, USA
Phone:	+1 847-843-3515
Site:	stores.bestbuy.com
Rating:	3.8
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM

Location

Photos 100

Reviews 4

david khuder

I bought an $1800 TV on September 3rd that turned out to be defective given it had bleeding light. I decided to exchange it for an upgraded $2500 model on the 11th of September. A few days later I came to find that this TV also had the same problem the previous TV had. Being disappointed, I felt it was in my best interest to just simply return the TV and not deal with the hassle of trying to find another one. Today, on September 20th, I walked into Schaumburg Best Buy only to be told that I would be unable to make my return on this defective television. Troy, the store manager, blatantly refused to return my defective TV claiming that it was out of the 15 day return policy. I made my exchange on the 11th, meaning my return should’ve still been valid being that I went in only 9 days after that purchase. Troy tried to justify his refusal by telling me that my final return was supposed to be made 15 days from the ORIGINAL purchase which was September 3rd. He said he would do me the “courtesy” of letting me exchange my defective product; as if he was doing me some grand favor. I have never heard of any company setting that as a policy being that is not in the best interest of the customer. Troy challenged me to find the more detailed description of this policy online; the one stating that my new purchase had to be made 15 days of my original purchase. I of course did. I was more than happy to see this absurdity for myself. Just as I had guessed, I was right. The policy states: "Return & Exchange Periods Time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products." Ill reiterate: “The time period begins when you receive your product.” I received my new product on the 11th, NOT the 3rd. I called three separate Best Buys and headquarters, explained to them my situation, and all four of them said I would absolutely be allowed to make my return. I of course took the liberty of sharing what I had just learned with our pleasant store manager, Troy. I walked back inside and showed Troy that each store I called, and HEADQUARTERS were all in agreement that I be allowed to make this simple return. I even showed him the wonderful policy he so graciously asked me to look up which very clearly backed me up. How earth shattering this must have been to his ego. This cantankerous manager could not stand to admit his wrong and I am absolutely disgusted by the lack of apology on his behalf. In case you were wondering, no. I was still not able to make my return. After all of the proof given above, he still refused. Pride. No one’s ever choked to death from swallowing it; but apparently Troy thought he would. This complaint is coming from a business owner himself who prides himself on customer satisfaction. I would like to congratulate this Best Buy on losing a line of customers. Round of applause for Troy. I would, however, like to praise the Arlington Heights Best Buy for their exceptional customer service. The cashier, manager, and supervisor at this location were all so kind while listening to my dilemma and taking time out of their day to make sure I walked out happy. They were very apologetic about my experience at the Schaumburg location and assured me I would have no issues here.

A Private User

This is the worst store ever! We were apalled by the service. We went there to check out some TVs. The sales person pushed us and marketed the TV so much and mentioned that we can send people to install it and well help with that - blah blah blah. When we decided to buy the TV, she tried selling the 2 year warranty from Best Buy. When we declined, she made a face and then was really disnterested. Then the Manager walks over and mentions - oh we can only send someone to install on Monday. If you want it earlier- you need to do it yourself!!!!. WHAT???? We had mentioned to the salesperson that we wanted to buy this before Superbowl. Anyway- we buy the TV and do a self-installation. Now we switch it on and it has such poor quality. We tried watching a DVD on it and it was not the best. Supposedly, this was a floor model. But anyway, we packed it and went right away to return it. NO ONE HELPS TO CARRY IT IN. We have a baby in one hand and my husband and i carry the 46 inch TV in there. Everyone just stares- no one offered to help. We take it to Customer Service and the girl behind the desk says- Ok can you put it in the counter?" We aksed her- Do you wnat us to carry this and place it in the counter? Why wont you come around and scan this and carry it for inspection. DONT TELL US TO DO YOUR JOB! If you sell TVs and bigger stuff, then be prepared for Returns. Dont just stare! We will never give our money to this store. VERY VERY POOR SERVICE and they just plain dont care. You would be better buying elsewhere! Very upset with the way they treat customers. They wont be around long if this is how they treat customers!

Deivis Ivanauskas

Let me briefly summarize my multiple experiences in this particular Best Buy store in Schaumburg: 1. This store refused to price match a video game to Amazon’s lower price (note: game was being sold on Amazon by Amazon). Went to a different store and they priced matched the same game without any questions; 2. Bough Insignia™ - Optical/Coaxial Digital-to-Analog Converter (SKU: 4226000) in the store on Monday night at around 8:30pm Came home to only find out that the actual converter was not in the box. Called the same store at around 8:50pm and waited for about 5min on the phone, no one picked up. Store closes at 9:00pm; 3. Called the same store the next day (regarding above purchase) to only be placed on hold for about 5min A young female picked up a phone, I started explaining my case and about 10 seconds later she hung up on me. I called again and was placed on another hold. Waited for about 10min this time, no one picked up. Hung up the phone. All in all, a very unpleasant experience with this particular store. Too bad since I live in Schaumburg but after multiple tries, I will not be coming back to this store and I would highly advise for you to stay away from this store as well. The one in Arlington Heights for example is much better, cleaner, nicer and more professional.

Robert Czarnik

Only giving 1 star because I have to. Had an absolutely terrible experience with an extremely rude "manager." Called ahead of time to make sure my purchase would qualify for a promotion they were having. Was told yes definitely. I asked if I could go to a store a lot closer to my house and was told it was best for me to come to this store so there would be no problems. Drove 45 minutes to the store and waited in the customer service line for another 30 minutes. When I get to the customer service desk I was told I have to talk with a manager and I would have to wait longer. Finally the manager comes and tells me I do not qualify. I told him that the mobile manager approved it and he says there is no way he will give me the promotion. I ask to speak with another manager and was told "I am the manager" I said there has to be someone above you and the "manager" said "whats their name?" I asked if there was no one besides him I could talk to and he said call 888-bestbuy and have a nice day. I dont think I have been treated so rudely. With everything available online you would think they would try to excel at customer service to try and get you in the store. I will definitely never be back at this store.