Walmart Supercenter

Reviews 3

WE

Weir Heather

I worked for Wal-Mart for 16 years as management in supercenters and know what is supposed to be what in these stores and why. While I no longer work for the company, I am still a customer. I have to say that this location is one of the worst supercenters I have ever been in and this includes supercenters that were "problem" stores that I was there to help clean up. It is absolutely filthy on the food side. As the eggs sell down, you can start to see the shelf that they sit on. Broken egg shells, and dried crusty egg remnants are all over the bottom of the shelf. They should post a sign over the egg counter: "free salmonella with every egg purchase." While we are in the dairy section, open a milk case door.....that sour nasty smell is spilt milk that spoils on the floor under the milk racks. You can only smell it if it has not been cleaned in weeks. Also, you can see freight directly on the cooler floor. Cases of freight are supposed to be in racks or, at worst on pallets to deny vermin access to the freight and to guard against the cases being contaminated by spills which is what happened in this instance. Cases of yogurt, sour cream, pudding, and cheese SHOULD all be pitched now. Some how I doubt that all that product was thrown away, and even more sad and probable is that they dont even know that product shouldnt be directly on the cooler floors. And the dairy product on the shelves on the sales floor isnt rotated. There is fresh, albeit contaminated from the milk cooler, but in date product in front of out of date product. If the items sell down enough, people are going to be buying expired product. The sales floor coolers are visibly filthy on the outside of the cases, and if they dont care how dirty the outside of the cases are, then what branch of the bacteria and virus family are they allowing to evolve on the inside of the cases? Or should we just call them the petrie cases? I wont even discuss the deli slicers. These issues are supposed to be stopped by the use of sign-off logs and accountability but Ill wager a great deal of money that the logs are just signed off on and never actually checked for veracity. The merchandising makes absolutely no sense in the dry grocery aisles. Endcap features are paired with supporting items that have nothing to do with each other. For example, they have an endcap of mayonnaise and on the side stack right next to it will be hot chocolate mix and on the other side stack will be nutri-grain bars. How in the hell are any of those products supposed to convince you to buy the other items right there? Aside to non-sensical merchandising, they are almost never in stock on items I go in to get. And when they are in stock, they are MORE expensive than the competition down the street. When questioned about no longer being the price leader, store manager Jason said that he would match any ad that I brought in. However, he had no answer for me when I told him that they are more expensive than their competitors on non-sale items. Jason similarly had no answer for the filth that I pointed out to him. My observations made on the sales floor in front of other customers only elicited sharp instruction growled into a walkie-talkie and motioning to wandering associates to address the issues from Jason. Knowing that the filth is the norm at this location, I called the 700 number to alert the company that this location will hospitalize or kill a customer due to its cleanliness issues. Not even trying to placate me, they told me that they have company officials tour the stores to look for these issues and that I shouldnt worry. Little consolation if a customer winds up in the hospital over issues that exist and they wont address. I think my experience in this location can best be summed up with the following statement: I would rather lick the floor of the mens room in a seedy bar on Saturday night than eat ANY food purchased at this location. The mens room floor wouldnt be as filthy and the bar manager would at least care if it were.

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adrienne doggan

I am very (emphasis on very) displease with the service Ive been punished with today. I am an African American nursing student at Souther Illinois University. Im visiting here and was sent money from my father. I had no other spending money but the money spent to get here. So I go to Algonquin, IL Walmart to receive money sent from my father. Now I know theres not many black people here and it makes me believe that that is the reason for them treating me as foul as they did. I truly believe that they felt offended by a young black woman receiving money from her father. I go to the associate named, Carol, and give her all the information. She acts as if theres nothing coming up. After several attempts and contacting my father who screen shots the confirmation on his phone and sends it to me I find a manager, on my own, and speak to her. She puts in the information and looks at the confirmation screen shot and says that the transaction is in the system but that it is "unavailable." This has never happened before. Weve NEVER had problems and we do this all the time. So she gives me a "customer service" number which is actually a money laundering number come to find out once I get home. I call the bogus "customer service" number and the lady tells me that NOTHING is popping up. Which is funny because they manager just said everything came up and as Im saying this to the "customer service" associate the manager is now blushing, pink red. Why? I do not know. So I take down all of their names. After asking for a pen from one of the associates, the first, Carol, rudely says "Can I have my pen back?" So Im forced to keep talking to these rude racist suspicious associates to ask for another pen to take down the managers number. Before giving me the pen she says, "its bent" which after researching means: to be in a bad situation, to be taken advantage of, to fail miserable, or to be angry. So I pay her no mind, tell her thank you, and leave the store. I look up the customer service number the manager gave me and discover that it is a money laundering number. I am hurt and confused as to why they would assume, probably because I am a young African American woman, that I am laundering money. Please check into this because its unfair and disgusting. Why does almost every google review have 1 star for this location? Its terrible! If whoever is reading this has anything to do with how business is held please look into this. I will never come back to this Walmart ever again. Thank you and take care.

JE

Jennifer Eilert

I love the store but the Pharmacy is horrible. These are not odd or unusual drugs but they are needed RXs for my dogs. At first, I couldnt get my RXs filled within a reasonable amount of time 2-7 days. That finally was resolved after complaining for three straight months. Second issue, the RXs were supposed to be ready by a certain time but were not. once I had to go back to the store three times in once day before it was finally ready. They resolved this at long last as well. Third issue, because these RX"s are for my dogs they set them up with their own accounts! Shouldnt they be under my name as would be a child? I can guarantee the dogs will not be calling or picking up their own meds. The problem this creates is that I need both dogs birth dates. Seeing as how they are rescue dogs I dont have actual dates but rather months and years. So this makes finding their accounts difficult for their staff and even when using my phone number they often have issues. But I cant get into their online accounts either for this reason. VERY annoying. Common sense should dictate they go under my account as my pets! Not resolved. Fourth issue, I am there waiting in line to pick up the other day and I also have a new paper RX to drop off. They would not take my paper RX at the pick up window even after waiting in line and sent me to wait in the drop off line. REALLY? Fifth issue, my dogs pills call for 1/4 and 1/2 tablet but they refuse to cut them for me so I have to do it! They claim this is because they cant guarantee the pill wont break apart and they cant waive any charge for pills they may break. So I wonder how my Vet, Walgreens and CVS were able to do this prior to be bringing Walmart my RX? How is is no one else has an issue with this? If it werent for the significant savings on these RXs I would NEVER use Walmart for their terrible procedures and service. But I guess I get what I pay for! I fele bad for people, especially the elderly that may have these same challenges with Walmart Pharmacy. I have complained to the Corporate office who rerouted the Pharmacy Manager back to me. But isnt he the one fully aware of his procedures? I dont know if this is how other Walmart Pharmacies function but it really is quite horrible every month!