The UPS Store

Reviews 8

MA

Mark Holtorf

I shipped a number of items that included 6 collectable figurines I had given my mother over the years. The store did the packing and I paid $25.00 for that service. I was told that if I insured the items, they had to do the packing. Upon receiving the box, I noticed that the packing was the same as when I brought it in with just a small sheet of bubble wrap placed on the bottom and top of the plastic box that I brought into the store. The figurines were just wrapped with the small bubble wrap with 2 figurines in each 24 inch by 8 inch piece of bubble wrap. As I removed the items I noticed a small nick on the first one and the damage got worse as I took them out with the last one broken in two. 5 of the 6 figurines were destroyed. When I received the insurance settlement it was for the purchase price I paid for them in the late 80s and early 90s. I had sent them proof of the current value ($735.00) and they cut it almost in half. I paid for $1000.00 insurance, they paid $470.00 The owner of the store told me that UPS decides how much to pay out and the insurance representative for UPS told me they just check and verify the paperwork. They have NOTHING to do with values. If you choose to ship via UPS, know that you should NEVER ship anything that cannot be replaced at Wal-Mart prices and NEVER ship anything that increases in value over time, or needs care. This looked like someone who had no training at all in how to ship fragile stuff shipped it. For what they did I would have been MUCH better off to just let US Mail handle it. UPS has lost a good customer for life. I know they do not care but I will tell all I know.

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artistsf1

i just want to comment on mr holtorfs note. i do not live locally and would expect this note may be removed. i had the exact experience here in san francisco, using a UPS store, with them wrapping and shipping, and destroying, a family heirloom. i was explicit, if you cannot guarantee against breakage, tell me and i will mail something else. i was assured all would be well, i paid for, but did not receive a double wrapping, which i feel would have given the needed protection, and the lack thereof -having paid for the double wrap - feels like a version of fraud to me. i also had the insurance, which proved worth nothing, and the item arrive smashed into dust. i was met with nothing but attitude and indifference. and an insulting financial compensation. i found that the ups stores are not run by ups, nor by ups standards... or so the corporate offices in atlanta said. it was such a frustrating experience, after YEARS of using ups, and respecting their good business ethic, so much so that i have never since, and will never again use anything to do with them. and i have, since that time, shared this extremely unsavory experience of ups, and their ups stores, at every opportunity... as you see here. i would caution against anyone using this business. robert corrick.

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Cheryl Johnson

I had a package to bring in to ship while on my lunch hour and I called ahead, spoke with James, he took the information needed to generate a shipping label, so when I arrived he quickly weighed and measured the package, so my whole experience was only several minutes long which allowed me to still grab something for lunch! James was super helpful, Kudos!!!!!

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Luke

They were supposed to deliver my computer today 10-12 but since nobody was home to sign they didnt let is reschedule it and I have to wait till friday I hate ups now so much

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Tyler Nelson

The folks at the Eau Claire UPS Store are awesome. They are cheerful every day, despite that Ive dropped off hundreds of packages with them.

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Dan Baker

I go here all the time. Always friendly and knowledgeable, and my packages always get to their destinations.

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Josh Walters

Keep leaving packages outside instead of inside the porch. Have had items stolen and left out in the rain

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Colleen Thermos

So helpful and they print beautiful prints for me!

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