Carr Vancouver - Cadillac Buick GMC

Reviews 4

JA

James Fenn

Rating is for the service shop. I purchased a new $45k late 2007 Yukon XL. I buy a new Tahoe or Yukon every 5 years after they are depreciated out out on my business books. Some exterior trim pieces, a couple interior door handles and the rear washer fluid hose twice coming apart underneath just behind the rear bumper have been the only issues. I had great luck with Kurt Warner Chevy in the past but he closed the dealership. Started a new relationship with Stan, the service writer at Carr at that time. Nice guy, friendly, smiles and handshakes. The door handles were repaired correctly the first time. The exterior trim pieces had to be replaced/redone 3 times before they looked right. Washer hose repaired twice now. Big hassle to keep going back. I found end of last summer that my left trailer lights no longer get power-the car lighting works perfectly. I am no stranger to mechanics/wiring. I got my test light out and traced back the issue to the wiring connection just below the rear washer hose leak that Carr had repaired twice-no surprise. The fix is to disconnect, clean the corrosion and reconnect. Probably an hour job and much easier to do on a hoist. I called Stan at that time and told him of the issue and the diagnosis. He told me that he was sorry that I had another issue, that hed take care of it for me and that my diagnosis seemed right on to him. I was busy at the time and told Stan that I would put off the repair as I wasnt towing until spring again. Called last week, reminded him of the wiring corrosion. He remembered and we scheduled for this morning. Got there today and he now wanted a $105 diagnosis fee and possibly a repair fee. That was not at all the agreement. There were other customers in the area so I did not argue my case and shouldnt have even had to. I just told him that this was not the agreement, was a warranty repair from previous work, got into my car and left the shop. With several return visits now and this latest deal of him not stepping up on a previous repair, I felt compelled to publish my experience for other consumers to read. At this writing, I still have the wiring corrosion and need to get it repaired Im a fair guy here. Carr, if youd like to come get my car and repair, I will post what you did to make this right. Update: Fuel pump went out under warranty. Service writer still didnt want to deal with the trailer light issue. However in talking with the fuel pump tech, he checked the under hood fuse. 2 minutes and a fuse and we are good to go. He said that the service writer should have explored a cause as the previous rear washer leak likely dripped into the trailer light harness underneath and caused the fuse to blow. Good customer service to the tech who I didnt get a name.

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ST

Stephen Strong

this was the second time i received terrible service from this dealership. the first time my car was parked underneath a tree or something and when i picked up my car it was covered with yellow dust. my most recent experience was worse than the first. i took my car in to have the airbag serviced. we were told that it was a sensor and my car would be there through the weekend. my wife was dropped off at the dealership in order to pick up a rental car and she was told that the rental wasnt covered under the warranty. apparently the assumption was made that since warranty didnt cover the rental that she didnt want a rental car. not only was she not asked if she still wanted to rent a car but she wasnt offered any type of shuttle home. finally, i showed up at the dealership and asked why she wasnt offered a rental and the service writer gabriel really didnt have a response. he mentioned something about my extended warranty wouldnt cover it, again, never thinking that maybe we would want a car to get us through the weekend. since we werent going to have a car for the weekend and i didnt appreciate the previous service i received from you dealership i decided to pick up my vehicle at that time. when i expressed to gabriel how terrible the dealerships treatment towards me was he did nothing but smile. i explained to him about the other instances ive experienced (i forgot to mention that my car was backed into and dented inside the shop when i first purchased the vehicle)and he smiled. the smile was more smug than polite, nonetheless i was charged $115 for a diagnosis and sent on my way. the following monday i took my car to another cadillac dealer and they actually fixed my car for less than the diagnosis that was done at your dealership. what is interesting is the diagnosis i paid for was actually not the problem and your dealership was going to charge the warranty company for a part on the car that wasnt needed and keep my car over the weekend. needless to say, in addition to the terrible customer service received and the condescending behavior of your service writers, i now have trust issues with your service department.

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TI

Timothy Hayes

20 September 2016, Great warranty service from Carr Cadillac as always. I complained about a ragged edge of head liner trim over the drivers door and Nick Dever technician discovered it had been jammed in during manufacture. Nick straightened out the bunched up edge, reinstalled the weather stripping and finally the edge looked finish like the headliner over all the other car doors. Thank you Stan Fernau and Raychel Pomeroy service writers for keeping me informed throughout the warranty repair process and 10,000 mile service. Fast and curteous check out by Brandi Pensly cashier. Top notch and knowledgeable service from Carr Cadillac, Vancouver, Washington. Ill be back! 19 July 2016, I had taken my car to the dealer in Salem, Oregon where we purchased the car a couple of times for a problem with being unable to dismiss the speed warning. I set it for 70 mph. Every time I exceeded 70 mph Id get an annoying beep warning. Not until the service appointment with Carr Cadillac did the problem get resolved. Nick Dever called Cadillac Technical Service and worked through the problem with their collaboration. The problem is fixed. Now I have to worry. Because the car is so quiet and acceleration so smooth I find myself exceeding 70 mph unknowingly in lower speed limit zones. Thank you to the Service Department Staff at Carr Cadillac, including Chuck Bryant manager, Stan Fernau service writer, Nick Dever service technician, and Rachel Palmeroy cashier. Great staff and great service department. Thank you Carr Vancouver - Cadillac, Buick, and GMC for five star service.

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SH

Shelbys CarForensics

This is for the Parts Department Every time, we have ordered parts through Carr, it comes correct, it comes in on time, & it lasts. We own and operate Car Forensics a local Mobile Auto Service and Onsite Diagnostics Unit in Vancouver. One of the challenges in Auto Repair for us, is that we guarantee same day repairs. In our business, we are at the mercy of our parts suppliers. If we promise our customers they will have their car back at a certain time, and our part is not there when it should be, our promise to our customers fails, and we take the hit for it. If we install a part that fails soon after install it, we look incompetent and are on the hook to go back out and re-accomplish the repair at no cost. For the level of follow through our customers expect, near perfect part suppliers are the only option. The more volume you run through your company the more you become aware that things happen that are out of your control, but still affect your delivery nonetheless. It is in your customer’s best interest to be sure you have a talented and trusted parts specialist handling all your orders. Thank you Stephanie for your Skill and Grace you provide our company.

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