Verizon

Reviews 5

A

A Private User

I had a regrettable experience at this Verizon Wireless location; though, I am happy to report that the experience I had at this store was definitely NOT representative of Verizon customer service in general. The Issue: My wife and I had decided that paying the $60/month data rate for our droid phones was no longer an equittable option given our current financial situation. An easy solution to this problem was to simply discontinue our Verizon contract, pay the contract termination fee ($440) and open a new contract with basic cell phones and voice-only service. We decided to get the LG Cosmo phone, which at the time was being offered for free when signing a new contract. This solution would have resulted in a net savings of $360 over the course of 10 months, which is the amount of time we had remaining on our original droid contract. The experience: I paid a brief visit to my local Verizon wireless store in Tukwila, WA. At this store I had a negative customer service experience. The associate suggested that it was simply not possible for her to cancel my current contract and open a new one for me under the terms I suggested above (free basic phone and 550 minute/month plan). I suggested to her that I could simply cancel my Verizon contract, walk away from Verizon altogether and become an AT&T customer and get a similarly priced plan with a free basic phone. This comment did not phase her, as she adamantly "stood by her guns" seemingly devoid of any desire to work with me in crafting a synergistic solution to the predicament I presented. The solution: After this experience, I was left somewhat bewildered, confused and astonished. I decided I should try to contact Verizon directly using their *611 contact number. This I did and was delighted to reach a polite, and intelligent associate who creatively suggested a solution to my problem very similar to the one I had originally suggested to the Verizon associate at the Tukwila location (upon first speaking with this employee I suggested that I wanted to cancel my account, at which point he probed for my reasoning, which I provided, and then he suggested the solution). I am also delighted to report that this wonderful associate mentioned that as an added benefit to retaining my valuable business he would waive the $440 contract termination fee. This now results in a net savings for my family of nearly $800 over the course of 10 months! The lesson: If you want real results with an out-of-the-ordinary request then contact Verizon Wireless directly. The Verizon store locations do not have the same business processes and procedures in place for taking care of customer situations. I believe this could frequently result in poor customer service experiences, which I think Verizon will likely have to address in the near future in order to avoid developing a negative business perception among the general population. Very Respectfully Submitted

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KA

Katie Graham

DONT GO TO THIS LOCATION!! I went into this location on Saturday June 24th due to the fact that my Samsung Galaxy S7 screen had turned black but my phone was still functioning flawlessly. I explained to the rep what happened and what I observed on the phone. I have had the phone for a year this August, it is in PRIME condition, I got a glass cover for the screen which protected it completely, I have had my phone in an otterbox case since i got it and let me tell you this phone looks brand new! She took off the screen protector and said the same thing phone is flawless; let me just have my manager take a look Moments later she returned stating the manager noticed a crack in the screen. I looked at my boyfriend confused-examined the phone very clearly and saw nothing of the sort. I told her no, Im sorry but youre wrong, there is nothing wrong with my screen. She insisted that there was damage to it which was going to cost me $500 to replace. I took my phone from her, thanked her for her diagNONSENSE and told her I will be getting a second opinion on this. My guy and I took off to RENTON at the LANDING Jose helped me, I told him what happened at the Tukwila location and he apologized. He let me know to file a formal complaint-which I will be doing next-and said my phone was in pristine condition. I have been with verizon for the last 10 years NEVER have I been so dismissed and disregarded by a location. The sad thing is this is the closest one to my house and now I will be driving the 20min out of my way to ensure I never go there again.

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A

A Private User

I looked around the Verizon site and saw some video reviews of some new phones and decided I wanted to go see a couple in person so I can tell how they felt and how they work. I wanted to look at the Rogue Touch and the enV Touch. The phones are all tethered to the wall really hard. Its impossible to tell how heavy they actually are, weird. I waited patiently for a sales person to talk to and discovered that you have to "check-in" with the greeter person near the door to get any help. So I checked in and waited, again. The person who "helped" me told me that the phones I wanted could only be activated with some bullshit "data plan" that would cost me $10/month extra. For the standard 2-year contract that would total $240 in unwanted/unnecessary features. I argued with them but they didnt give a damn. Then, I was complaining to my friend who has a enV Touch from Verizon and she didnt know what I was talking about. Thats because she doesnt have a "data-plan" that I had been told was mandatory. In fact, all web features on her phone had been turned off completely. And I can tell that other review was not written by a customer, given his corporate verb-age and that all 7 reviews he has written have been 5 stars. Also, the full employee name drop, really? wtf. A testament to how honest and pure this store really is. I highly recommend this store to someone who has the balls to burn it down.

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LE

Leafaitulagi Tafa

Worst experience. Went in to use my upgrade. Then set everything up and he even swiped my card. Then when I seen the delivery, it was 4/21. I told him cancel it and Ill look for a phone in store. He and another manager worked on cancellation. They couldnt do it. I left and call customer service. They were able to cancel it and they told me go in the store to get my upgrade. I went in and he said, I have to pay the last dues. I told him, I already paid. He said he cant do the upgrade unless I pay. I told him, I dont have a past due balance. He said he cant help me at. I left with no upgrade and very disappointed.

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TH

thomas peterson

This store literally outright lied to me. I purchased a screen protector for my phone, the associate installed it for me, he assured me of a lifetime warranty on the protector and if I had any problem to come back and it would be replaced. Shortly after purchase the edges peeled up. I return to be told that I have to ship it off to the manufacturer myself and theres nothing that can be done for me in store. This is not the first issue Ive had here but will definitely be my last, steer clear of this store, they push up sells and will straight lie to you to get you to buy!

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