Verizon

Reviews 6

AL

Alex Langenstein

DO NOT GO TO THIS STORE IF YOU NEED TO SET UP A NEW PLAN. At the door, my partner and I were greeted, and asked how we could be helped. We told the representative hi, my partner and I are currently on our parents plans, we would like to start a new plan together, and keep our old numbers. We gave our names and numbers, and were told someone would be with us shortly. After about a 45 minute wait, we were approached by E. When we repeated to him what we wanted to do, he said oh, you have to call the liability transfer line to get things sorted out. I actually just called them with a previous customer, and an automated recording said theyre closed until Monday. We were, to say the least, disappointed. My partner called the liability transfer line and didnt get said automated recording, but was on hold for another 20 minutes. While we were waiting on hold, E tried to sell me another phone, or upgrade the plan we wanted to get. I politely declined, and said we know *exactly* what we want, we had researched everything, and would just like to try to get through to the liability transfer. My partner (still on hold) asked E for a hard copy of the customer agreement policy, and E mumbled something and went into the back room. About five minutes later her reappeared behind the counter, ignoring us and not making eye contact, but chatting with one of his coworkers cheerily. At this point, after being in the store for more than an hour with still no new phone plan set up, we left. At the door, the same greeter asked us you two all set?" and we had to politely say no, the employee here would not even call the liability transfer line, he said theyre closed. The doorway greeter didnt believe it, and we said were going home and calling from there. Thanks for wasting our time, E. We drove home, both frustrated and angry. My partner decided to call the Verizon liability line again, and miraculously, 15 minutes later, we were talking to M, who completed our transaction in less than 30 minutes. We were ecstatic- we will be going to another Verizon wireless store across town to pick up our new phones and sign contracts.

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CA

Casey Penk

Verizon is awful — just awful. Truly a scummy, greedy corporation with the most cynical attitude toward their customers. We made a simple change to our account - removing a family members line. Verizon being Verizon, of course they used this as an opportunity to remove our unlimited plan without telling us and replace it with 2GB of data per person. (We later got this up to 20GB - at full price). After extensive calling, we found out they wont give back the unlimited plan under any circumstances. Went to this location to get the iPhone 6 because I was due for an upgrade. The sales rep then tried to sell us on Verizon Edge (I wasnt interested because I have enough money to pay upfront and Im not stupid enough to fall for a monthly subscription that ends up costing more in the long-run). As it turns out, the Verizon Edge plan comes with a $25 monthly discount. Yet.. this discount would replace the $25 monthly discount they gave us for not switching(!?!) This means that we would pay the full price of the phone (in this case, $850) over the course of two years, while being locked into a contract the entire time. What kind of math-deprived idiots do they think their customers are? The only reason to stay with a despicable company like Verizon is because youre locked into a contract or because you get "free" upgrades. In a baffling move, theyve managed to negate both these factors for me. In other words, theres no discount when you upgrade after two years. And, in turn, theres no point to staying with Verizon. Please, if you have any choice in the matter, go with any other provider. T-Mobile has plans that dont lock you into a contract and cost much less.

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PH

Philip Hopper

I went in to this Verizon store after having two broken iPhone 6+ insurance replacements sent to me from Asurion. I told them what happened and that I didnt want to leave without a working phone. A very nice and understanding lady named Lacey said she would talk to her manager as she had no authorization for this matter. About 5 minutes later she comes back and tells me that Verizon is all about customer service (something Ive heard before) and that they will get me a brand new iPhone 6+ but that they didnt have any of the 16gb models in stock. SO, she asks if Id like a 6S + instead. To which I, of course, said "sure!" She then walks with me to the back counter and I see her manager is on the phone with Asurion approving all of this. Long story short, Lacey was able to get credit card information from Asurion to purchase a brand new 6S + and I walked out of the store within 15 minutes in a much better mood than when I had walked in. I must say, after reading the reviews for this store before going in, I was prepared to fight to get a suitable replacement in store. But Lacey and her manager both understood my frustration and made the whole experience a very good one. Thank you.

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RA

Ranee Apple

Can you here me now Verizon? Honestly I have never had a bad customer service experience but Im not terribly happy with the long term customer appreciation. Its honestly all about the money. If I wasnt attached to a family plan I would be with another company. I find it cheaper to purchase a phone without a contract and use prepaid minute cards. On a family plan its difficult to have individual family members access or modify the plan on their own. Unless the creator of the account is there with you forget about receiving any service. It basically wont happen. Before the family plan I tried creating an account for my self. With my last name being the same as my parents that some how attached my account to my parents. They started being billed for my account. The worst part about it is that I no longer had access to my own account. Even with polite professional hassling to get it fixed it was still a challenged. I ended up canceling the account and requested a refund.

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NA

Namit Sharma

DONT WALK IN TO THIS LOCATION GO ONLINE OR CALL VERIZON CUSTOMER CARE PLEASE DONT WALK INTO THIS LOCATION!!!( I could write essay about my experience at this store but I won’t, instead keep it simple) I have had AWFUL experience at this store, first let me state that I have spent total of 12 hours on the phone with Verizon’s customer care team due to Sale Rep’s callous. I was helped by Sales Rep named Daniel. One thing that person does to me that I do not tolerate when you lie, which sadly Daniel did. There are few employee in the store ( the manger cant remember his name... and lady named Lacey) willing to help that is why I am giving two stars thank you for your excellent customer care, an also because Verizon’s customer care did amazing job helping me through ordeal Daniel had placed me in for promotional deals. This was my experience hopefully if you do go to this location your experience will be much better than mine, I Love Verizon!!!

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VI

Vincent Yee

I was going in for an upgrade for my phone, James the sales man (con man) was never upfront on what he was selling and try to rip me off with adding things I didnt need, (also changed my plan without me asking) when I realize he never gave me a receipt I went back in to ask for it, and I wanted to return the iPad which I realize was not a real combo deal like he said. So, everything said and done....right? No, so last night I took a look at my bank account so instead of a refund of $325.79 for the refund...there was a refund of $290.79...so now I have to hassle with this new issue...I should have read all the bad stuff about this store in The Landing in Renton before going in.

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