T-Mobile

Category:	Cell Phone Store
Address:	1918 Main St, Sumner, WA 98390, USA
Phone:	+1 253-863-1704
Site:	t-mobile.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 12

Reviews 9

Daniel Deyette

Noah is the sole reason I hated this place. I wanted to get a Wifi hotspot. When I arrived, the store was complete empty, and I soon discovered why. 1. Noah ignored my request to discuss a hotspot and immediately started to hard-sell me on the T-Mobile One plan. I had to tell him no fewer than five times that I wasnt interested and that still failed to stop him. I had to walk out. 2. Noah either doesnt know what hes talking about or hes the most most crooked salesman Ive seen since I stopped selling used cars out of disgust. He was trying to sell me that he could add my tablets to the One plan at $40 each. He cant. He had told me that he could get my current plans bill reduced simply by adding autopay to it. Again, false. He was just trying to sell me a plan I didnt want. 3. Noah cant do math, not even with a calculator. He kept going back and forth with his figures as he continued to try to sell me a plan I didnt want. Im not sure if it was incompetence with basic math or double speak, though I suspect both. The entire experience felt like a shell game. 4. Noah is very rude, especially when he doesnt get his way. His entire presentation is condescending, and he finally just outright laughed at me the last time I told him no. I just grabbed my ID back at that point and walked out. T-Mobile is a decent carrier. This place is a real slaughterhouse.

liam Y

Waited an hr just receive service that only require 10mins of there time. Worst customer service experience on 4/19/17. 3 employees and not one could even ask to see what was the reason I came in that day. They spent more then an hour on a customer while the other tiok about 30 minutes. And have me waited while 3 employees were assisting 1 customer

Zach Carr

Walk in at 6:26 pm. Doors unlocked. Needing to buy a phone charger. And both people say sorry. Are tills are closed for the night. Explaining all i need is a phone charger. I worked retail for 3 years. And never would i have said no to business. Even if i had to redo my till. I wont be going back to this tmobile location.

Stephanie Crowell

I would give a 6 stars if I could. Ryan Cepeda was pretty much the most productive, knowledgeable and friendly t mobile rep i have ever worked with and i have been a customer for 15+ years. A friendly get it done approach made this process painless and enjoyable. Ryan, you are wonderful! Keep up the good work.

Erin Tallman

Ryan and Noah were more then helpful in finding me a new phone. They had great knowledge of all of the phones so i could have the best one for me with the best deal they could get me. Very very friendly and helped distract my baby so i could focus on buying my phone! :)

Sue Hammond

Ryan was so patient and made sure we were all taken care of. Actually the entire staff here rocks! Very helpful and kind during a long process of switching carriers! Happy to be a customer of theirs and of T Mobile!

Ingrid Justice

Ryan C did wonderful job, he really has great customer service and also makes sure you are taking care of before you leave the store. He will give the best service please ask for him when you go into the location.

Mar Agbayani

Great customer service and the entire crew was very helpful and fun. Thanks T-Mobile for bringing a store in Sumner

Friends Are Forever

Awesome people! Great help! Excited to have a close store as well.