Verizon

Reviews 6

MI

Michael Cooke

From what I understand, this store has changed location and staff. I think a lot of these reviews are about the previous location. The Verizon store in the U Village mall is a flagship store. Today a guy named Ben helped me purchase a new phone and plan. Ben had two devices. An iPhone 6 Plus for personal use, and a Motorolla Maxx for work because the store believes that they should understand both operating systems. Ben showed me to each of the phones that I told him I was interested in and showed me other options he thought I might like. He answered all of my questions about each one, then gave me time to try using all of them. I walked back and forth across the store using each. Every time that I had a question about a phone Ben came over to answer. He was very knowledgeable about everything. He didnt know how many megapixels the iPhone 6s front facing camera was compared to that of the Samsung Galaxy S6 Edge so he looked it up. I also asked him about other devices like smartwatches, that I was never really interested in buying. He told me all about each one, and his personal experience using them without ever seeming at all pushy or sales-y. He had many opportunities to try to up-sell me (a larger data plan, accessories, additional devices) but never did because I told him exactly what I was interested in buying when I walked in. I bought an iPhone 6 with Verison Edge (no contract, no activation fees ever, pay the cost of phone in monthly installments and upgrade to a new one whenever youve paid it off) and paid half down. This is BY FAR the easiest and most affordable way to buy a phone! In the end I am 100% confident that Ben helped me choose the phone and the plan for me. It was the best experience Ive ever had making a purchase. I really hope that his name was Ben.

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Torri St. Clair

I was bamboozled into porting my number back to Verizon with the promise of $100 credit for doing so and with dissatisfaction of too many dropped calls by T-Mobile. It is now mid October. I have been fighting for that credit every month since. Verizon has it in their notes on this account that Yes, they owe me the credit. Every month (when they threaten to shut off my service due to the back charges -- from their error) I remind them of No, I dont owe you money. You owe me money". I have been into the store twice trying to get this resolved. The last call (just 15 days ago) took over an HOUR & 1/2 and I was once again promised it would be on my account. Instead they shut off my service the next day and added a charge of $20 or $30 (forgive me, its been so back and forth Id have to check) to have it restarted. They have charged me a late fee of $5 every month because of THEIR error. I am on hold again while I type this waiting for a call back from the store mgr. who I guess is the one who needs to get this on my account. I left Verizon previously because of their terrible billing habits and their non-responsiveness to correcting their errors. I went back because they do have the most reliable service in my area. BUT IT IS NOT WORTH THE HASSLE!!! DONT BE FOOLED AS I WAS. There billing practices are the embodiment of the old Ma-Bell slogan, "WE DONT CARE, WE DONT HAVE TO". I will be buying an unlocked phone and walking my business to ATT (which is no jewel either). I wish T-Mobile did not have such sketchy reception in this area. At least they are responsive and responsible in their billing practices.

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CO

Connor H

Update: Although I dislike their management, their associates are very nice and welcoming. The main ones Im talking about would be Eric, Jonathon, and Nancy. Eric saved me a ton of money on my phone plan by taking a look at it. I like Verizon and have had pretty good experiences with them in the past, but today was the complete opposite. I had had issues for the past few days attempting to get and iPhone 7+. I came in a few days ago and was directed to the apple store because Verizon was out of stock. The apple store only does reservations to get phones which have to be done the day before. I tried many times waiting up until midnight when they release more reservations and getting up online at 8am when they also release reservations. I finally was able to reserve one but my Verizon log in would go through. I lost my spot and then have been reaching out to both Verizon store, apple store, Verizon support, and apple support. Of these, the Verizon store gave the least amount of help. The manager I talked to only would repeat what I already knew and what any 6th grader could figure out online. I gave her a few viable options to satisfy me but she clearly did not care about the customer experience and refused them all.

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SR

SR AS

For Google reviewers, the salient point for you is: Talk to Tony, hes great. For VZW, if you do review-reviews, read this: My day started off with me excited to get my new upgrade... But after over two hours live-chatting and phone conversations with VZW (over issues that were the sole fault of VZW), I was SO mad, I was considering canceling my plan after 12 years (long story, and not the point of this review). Steaming mad, I go into the VZW store in U-Village, and was greeted by Tony G. He listened to the long drawn out story, and instead of doing the prolly-the-crazy-customers-fault-somehow sigh and eye roll, he just said, "lets see how we can make this right." Not only does Tony know a lot of details about products and services, he had a genuine way of diffusing my anger, and turning my bad day into a good one... Its really what customer service is all about. It didnt seem contrived in any way--he seemed to genuinely want to ameliorate the situation. He was just really nice, and was able to provide me with a bundle of services and devices that I am really happy with. You should give Tony a bonus.

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JE

Jeff Kuntz

We switched our plan here to add another smart phone. First, it was very slow. Second, they added insurance onto my wifes line without even asking or us requesting it, which meant I had to sit on customer service to get a refund (more wasted time). Next, they asked if we wanted free tablets. Part of this is my fault cause I should have realized they wanted to sell two more data plans. Once I finally figured out what happened I had to call customer service again to have them ship them back to Verizon instead of delivering them to us. I never touched the tablets yet I got charged anyway and had to sit on customer service again to get the charges removed. Then the customer service person could not find them. Do not waste your time with this store. They will try to add whatever they can and manipulate you to accept services. I realize I should have figured out what was going on with the tablets but they should have mentioned the charges as well.

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Pepper Woods

Ive never had an experience like this before. I walked into the store, energy was great, I was greeted very quickly even though they were busy. I was told it would be a short wait, it was. My guy seemed knowledgable and reliable. I was in the store for about an hour and a half but I got my new phone, several changes were made to my plan to "save me money" and I was out. When I got my first bill after the changes to my plan were made my bill increased by 300%. This guy ripped me off and effed up the download on my phone; all of my pictures from my phone are gone and the phone does not backup to iCloud. This caused me another hour on the phone with Verizon customer service (which was very helpful) to sort out the mess this guy made to my plan. I could tell the customer service rep was actually shocked at the changes that had been made to my plan. Its all sorted out but this store caused me a lot of wasted time.

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