uBreakiFix

Reviews 4

EV

Evelyn Burnett

These guys are really friendly and clear, but unfortunately my experience with them just wasnt good. The first time I came in, I had them replace the cracked screen on my Galaxy S6 Edge, and while I was there I also bought a tempered glass screen protector with the two year protection plan. Shortly after leaving, I realized that they didnt do a perfect job replacing the screen, because I could see a bubble in it. The bubble was really small and subtle, really only noticeable if I sat there and looked for it, but still a bubble nonetheless. At the time, I chose to ignore it because it wasnt worth a trip back there. The second time I went there, I was asking for a water damage diagnostic because my phone recently took a splash and the WiFi no longer works. I figured while I was there I would also mention the screen bubble. When I brought it up, they kept focusing the conversation around that screen warranty I purchased and saying that they could only replace the screen if it were cracked or had water damage, rather than offering to just replace the screen/ fix the bubble for me to make up for their mistake, e.g. just plain old customer satisfaction. So, in short, I was really frustrated that I spent $300 for a brand new screen from these guys, only for it to have a bubble and them not caring. I understand that these screens cost a lot of money and theyre time intensive, but that only makes it more important for these guys to do a good job the first time. When they gave me my water damage diagnostic over the phone, they told me my phone was unfixable. I asked them what that meant (implying I wanted to know the technical details), and they rudely replied, "It means we cant fix it!" When I was leaving the store for the second time, they gave me my phone back with less than 20% battery (I personally think that they should return your phones at least 50% charged, so you can immediately get back to using it; after all, you only need to charge it and then turn it off once, until the customer comes and retrieves it), and my phone was missing the case. When I told them I needed my case back, they told me that they always make sure to never take a case from a customer, that their policy is to have the customer take the case when dropping a phone off. I told them, however, that I distinctly remember giving them the phone with the case on. They went and looked in the back and then said "well, you should take a look around home, and if you still cant find it, well check our footage or something." At that point I said, " Well, it looks like I need to buy a new phone case, because I definitely dont have the case." and I proceeded to start leaving. Just as I was leaving, the guy behind the counter reached behind the counter and said, "Oh, here it is. Sorry about that." It was incredibly awkward, and I was extremely annoyed by their lack of sense of urgency. They didnt really look for it, it almost seemed like they were purposefully trying to keep it. Overall, I think the place needs to be more careful, and have more of a sense of urgency. I dont know. I hope everyone else has a better experience, as mine was just bad on several instances, as mentioned above.

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JO

Johannes James

On the positive side: I am glad that they got the screen off in a better way than I would have. The other guy at the counter was also quite nice and free with his knowledge. They also seem to care about people having a good experience with them, as you can see in their comments to some reviews. The problem: They patently lied about cleaning corrosion on charging circuitry, as seen in the picture I uploaded (click on my profile name and it should show it). I brought in a galaxy S5 with slow charging rate issue after mild water contact. They claimed to have cleaned out some corrosion on the phone after taking it apart, and said that it was working. Wanting it back and knowing from beforehand that the rest of the phone was fine, I declined further testing (which doesnt appear to actually test charging amperage, only the phones indication of charging source plugged in), paid the bill, and left with my "working" phone. It immediately exhibited the original problem: it stopped charging at the proper rate (even though the screen indicating charging, the amperage was less than 100 mA). Earlier, the store rep I interacted with (Mason) made a snide joke at my expense thinking I hadnt noticed, so I was really irritated at this point (also down $50). I took it back and asked them to simply take the screen off so I could get to it. Once the charging circuit was exposed, it was obvious that they had NEVER cleaned the board as they said. Some contaminants had settled right over a bunch of resistors in measurement circuitry and all I had to do was clean them off and put the phone back together. It works very well now. It may be that this shop blindly replaces components without mind to simpler and cheaper solutions. That is usually defensible, since one something is fried in consumer electronics, simple cleaning rarely brings it back to life. However, in the end, I paid $50 just to get the screen popped off and subtly insulted. Edit: Yes, the store has called me a couple times. On my phone. I know youve been inside my phone, but I didnt give you my phone number for that purpose. Email still works! Im not sure what needs to be clarified about this, the post was very clear and I thought about it with care, trying to emphasize the positive. I think you guys are generally awesome, but this particular instance wasnt so great.

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ST

Steven Smith

These guys are obviously very skilled at fixing phones and the like but unfortunately I have had some problems twice this year. The first time my phone broke (cracked screen), they took my contact info (email and phone number) and said they would email me when it was fixed. They said expect about 24 hours. Three days later I decided to swing by in person and find out what was going on, and apparently they had fixed it the same day but never contacted me. Fast forward 7 months or so and my phone stopped working due to a broken power button (according to initial diagnostic screen). Was told part would come in initially either Tuesday or Wednesday and that yes, they would email me. Being a little wary, I walked by the store and checked Wednesday, then Friday, and finally today, Saturday. They kept telling me that they were waiting for UPS shipment, but they finally realized that the tech assigned to my phone had got the part, replaced it, but that hadnt fixed the problem. Unfortunately the tech had just left it at that and hadnt passed this info on to either myself or any coworkers. So if the manager hadnt double checked today, I would still be waiting on a part to arrive that already had arrived, and an unfixable phone. So rather than 2 days without a phone, I have been without a phone for a week unnecessarily. Not to mention the three walk bys to make sure they were on top of things. Sigh. I think they need to work on their professional communication.

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AL

Alison Maxwell

They replaced my cracked iPhone 5 screen for $100 in about half an hour. A little more expensive than competitors, but the efficiency and customer service was great. My new screen seems much less sensitive, though--I had never had problems even with a cracked screen with swiping and clicking, etc., but now I usually have to try a few times to get my phone to respond. Probably would just take it to the Apple Store in the future; it would be worth the extra money for a more high quality product. Update: after a month of use, the screen responsiveness has greatly deteriorated. I have to constantly lock and unlock my phone to at least temporarily be able to use it. And of course when I tried to utilize their 90-day warranty, they wont honor it because of a small chip in the glass--which itself is a result of the low quality screen they gave me. So Ive lowered my rating from a 3 to a 2.

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