Petco Animal Supplies

Category:	Pet Supply Store
Address:	21700 Market Pl NW, Poulsbo, WA 98370, USA
Phone:	+1 360-697-7206
Site:	stores.petco.com
Rating:	3.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 55

Reviews 27

A Private User

The service here is not good at all. I had one good experience with getting my puppies nails trimmed with a very nice girl, so I Decided to go back again. When calling to make an appointment for my dog to be groomed, the man who answered the phone was extremely rude. This should have been my first clue to not bother going there. When getting there they say my dog being groomed can cost anywhere from 40-70 dollars. I have a 7 lb dog. The price they charged me ended up being 69.99. I have a 7lb dog! On top of that I was told they would call me if my dog was done early, but to come back in 5 hours. I came back after 5 hours only to be told that my dog was still not done. I watched, and waited as they brought my dog out and JUST BEGAN to groom her. That is ridiculous! My dog had been doing nothing but sitting in a cage at the groomers for 5 hours. When I got her home she had some matting still, and her nails were barely trimmed. I didnt even get an apology for the wait, just told that they were really busy that day. This is one of the worst customer experiences I have ever had. My husband was so mad he did not even want to pay them, and looking back I would not have felt bad if we hadnt. Spend your money and time somewhere else. Your and your pet will be happier for it!

A Private User

The customer service was appalling. This has happened to me on other occasions. I stood in line waiting for the cashier to finish with the person in front of me. Which took forever, the cashier never looked at me or tried to acknowledge my presents. Meanwhile another associate sat on the other side of pay center, fooling around with a dog collar. While 2 other associates are running around the store. I mentioned to the cashier when I finally got to the counter. That it looks like she could use some help. She didn't answer me, but was just a little sarcastic in telling me to have nice day! I don't mind waiting my turn. But when able associates could be called to fill in, or even looking at me. Letting me know she sees me, is ONLY courteous. I've spent a lot of money in dog food etc at this store. But not anymore.

Jodie Jonas, M.S.

Lulu had her grooming for the first time on Bainbridge Island since we left Northern California. She was at a pet sitter for a week with lots of other dogs and she was a smelly mess. We got a same day appointment and while we were a little hesitant, it was a great experience!! They were very attentive to our needs for Lulu. They were clear and upfront about their requirements- valid rabies certificate, if they see fleas - they use flea shampoo, if she is biting aggressively - they send her home. Since she was boarded, we asked for a flea shampoo, nail trim, anal glands expressed and a clean, trimmed-up dog. She came out just as we asked! Even better than we expected!! Thanks to all the stylists who worked Friday, May 19th at 3:00 for the great service!!

67robb

When I called about getting my dog groomed I was told it would cost $48 or $58 depending on what had to be done. When I got my bill the full service groom was $52, plus $10 for shave brushout scissoring, plus $10 for Rush Rover. $72 total. I still have not figured out what the extra charges were, but I can guarantee my dog will never go there again. I would highly recommend asking about Hidden charges before you have your Dog Groomed there.

Beth Katz

This is my pet store of choice. I am a Petco member, which is very worthwhile if you shop at these type of stores. Staff is very friendly and helpful. Products for various animals are plentiful. And even if they dont have your product , there are other comparables from which to choose. Very dog-friendly and it is always fun to meet other customers with their pets.

Debbie Burton

great service. I call 2 weeks in advance and order a months worth of food for my cat and they are always willing to help. Very friendly and if they dont have it they go out of their way to get it from another petco store! They always have nice voices and are never grumpy or mean. My room mate goes in to get it so they know her well now.

Terri Naughton

Just got my big Golden retriever home from being groomed at Poulsbo Petco. He looks beautiful!! All his mats and tangles are gone and he is a very happy and sleek looking boy. The groomers there really did a good job on him...he is 100 lbs. and a big job, Im sure.

Fabricio DM

Kinda clunky store. Good assortment of treats and toys for your pet, but store is always a mess with shelves completely disorganized. Tough to find what youre looking for. With limited staff at certain times of the day can make your experience less than pleasant.

April Cleaver

I used to take my dog here for nail trims, but one of the groomers got frustrated and instead of asking for help started yelling at my dog. Now my dog has to be sedated for nail trims because she is terrified. Sedation is expensive, so that sucks.

Dan Inch

Went to get fish 2 times first time the lady was rude and not wanting to help us. 2nd time same girl saw us and vanished we decided not to get fish from there anyways since every other tank had dead fish. We will never go back

Bob Karp

solid location and friendly service. demerit because employees are not trained in products. this leads to buying wrong products and returning. always clean.

A Private User

It was fairly busy this afternoon when I went into the store. There was an ample number of cashiers, and I was tended to quickly with a friendly smile.

Barry Brumitt

Great place for dog and rabbit food, but their mealworms (for reptiles or other insectavores) are often out of date - make sure you check!!

Terri A

Friendly staff if you need question answered about ypur pet find Teresa she is so friendly always has a smile and knows her stuff

Carl

One of the nicest Petcos I have ever been in. The store is well-lit, very well-stocked, and staffed by very friendly people

Alice Fusco

Super helpful people and easy exchanges. Friendly staff who know a lot about animals and animal care. I highly recommend!

Esther Robinson

They where out of flea med for my cat so important this time of year. But the gal who helped me was very nice.

Chris Pick

Very friendly staff. Have two new puppies.. got a coupon book and free nail clipping..