Petco Animal Supplies

Category:	Pet Supply Store
Address:	8775 SW Tualatin-Sherwood Rd, Tualatin, OR 97062, USA
Phone:	+1 503-885-9224
Site:	stores.petco.com
Rating:	3.9
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–8PM

Location

Photos 76

Reviews 26

Mary Lou Hom

Worse experience EVER! When I called to make the appointment, the salon manager did not listen to what we needed......a slow quiet day for our dog that is very afraid of other dogs and loud individuals. Arrived today and explained to a new groomer what we needed. Nothing fancy but follow the instructions left on file by previous AMAZING groomer. Picked her up. The drummeling of the claws was horrid. The clip of the tail....chopped and horrid. The potty area was still not clean and had not been clipped properly leaving a mess of knots. The face was uneven. The ears were not clean. When I asked for a reclip the salon manager got very upset, her face turned purple and she took the dog that she was working on and threw her in a kennel in the back. Came out and was very unprofessional. When I asked to see the General Manager I was told you dont need to because I am the manager. I left the salon and went to the store myself. The store manager was not in. The young man filling in as the manager while he did refund my money tried to blame this on me not understanding the situation. WRONG. Salon manager came outside and in front of her superior was as sweet as could be trying to say that it was not her fault but rather mine. The groomer then told me that she was afraid to do what needed to be done because of the instructions that I had given her. She took offense that the real reason at this point that I was receiving a refund was due to her Salon Managers fault. No one in the store was professional in their manner today. I have been going to this grooming department for many years but under the new Salon Management I will not return. It is the worst experience EVER!

Azie Musgrave

Petco offers puppy socialization classes on Saturday and Sundays and it was the worst experience ever. I took my 5 month old puppy, who has done other socialization classes in other stores (in sherwood) and has enjoyed every moment of them because the man running it understood enough animal behavior to run the class not like a fight club, unlike how Theresa ran it in Tualatin. The way she handled the situation was not only very unprofessional but also extremely dangerous and traumatic for my dog. When my puppy was starting to get scared, and it was clearly visible, she refused to pull another dog off of my puppy or allow any of the owners inside to help. Then she made it nearly impossible for anyone to get in the pin claiming that no one else was allowed in (while the other store would allow the owners in to help w their dog). She proceeded to ask to lift a 50 pound scared puppy up and over a tall gate, now anyone who understands animal behavior would understand why that might be a bad idea. I had to reach in the pin, past her to get my scared puppy out otherwise she wouldnt have gotten my cornered and scared puppy out. I dont understand how one stores program ( in sherwood) is run so well while another just 10 minutes away is run like a dog fight club. I well Ill never bring any of my dogs back due to lack of professionalism and blatant lack of care of my dogs safety.

David Drake

Be sure to check online, because most everything is on sale, but that is not reflected on the shelf. They do price match. Most of what I bought was 35% off, so it made a big difference. It was also quite a pain to look up everything on my phone while I was shopping - their website is extremely sluggish and keeps reloading pages making things worse. Quality-wise everything was as good as I was expecting from a big name store like Petco.e Because they choose not to show their sale prices, and make you to go online and show them their own prices when you get to the register, I probably wont be going back. A shameful business practice.

andrew madson

The shopping center is relatively slow, so parking is always abundant. The store was clean and well stocked. They seemed to have very few staff to assist with questions, but it was a weeknight and may be better prepared on a weekend. If you happen to be in the area, and prefer a less-crowded alternative to the neighboring PetSmart, then I would recommend this location.

Victoria Cupcake

Helene is amazing!! She did such a wonderful job with my new dog! He was a stray/rescue so he is very timid. Helene was so patient and calm with him. She also took her time to make sure his services were greatly done!! I really appreciate her and will only bring my dogs to her now :)

Megan Cauthorn

This is for the grooming department... which is awesome. I take my English Bully in there and they LOVE her. The prices are very reasonable and the girls who work there are friendly and helpful and they always do an excellent job.

CJ Elliott

This is our go to for anything pet. They Dremel our Great Danes , always are nice and professional and always work with us. We have one dog who is fearful, but even she loves the groomers.

Cody Felder

Bait a switch tactics for grooming. I will never use there services again. They quoted me one price and billed me 40% higher twice once the grooming was done.

Eric Dale

While it initially took some time to get service, the employees who helped us were very nice and helpful and we were able to find everything we needed!

Beth Williams

Large pet store with grooming and dog training classes. Not enough staff to help. Grooming especially needs more people.

Jeremy Hogue

Absolutely filthy. Animal cages with piles of feces and the bathroom is caked in stale urine.

Jaklyn Medsker

We go to petco for all of our pet needs. They are always nice and informative.

Daniel Avallone

Tried to call and was disconnected by the robot, otherwise its a good store

Allison L

Its generally quiet when I go in. Really helpful and friendly staff.

Suzanne Warn

Extremely helpful people at this store. Always a good experience.