T-Mobile

Category:	Cell Phone Store
Address:	1171 NW Sammamish Rd, Issaquah, WA 98027, USA
Phone:	+1 425-391-3941
Site:	t-mobile.com
Rating:	3.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM

Location

Photos 16

Reviews 32

Henry 007

"A royal T-mobile customer since 2006 because of their phone support group and Erica, the Rep at the Fairwood, Renton store" As for this location here, the customer service is the worse Ive ever encountered in Any Business! The manager, Steve (I was given this name at the store) has never returned my calls/emails despite numerous trying to get those bad experiences taking care of, subsequent the purchasing of HTC One. Ive owned and used them Macintosh, iMac, PC, Netbook, Windows Phone, Ipad and Android; but, the guy in the store was very rude and unprofessional when I was there a few times for assistance. Did T-mobile even train guys about customer service? STAY AWAY from this store to save yourself some time and headache from writing reviews such as this!

Akhila Rajan

This is the most poorly managed T-mobile kiosk one can encounter.We were made to wait for 66 minutes for a 30 second transaction. The service rep providing us a refill program that could NOT be renewed online. He required us to come to the store. The manager then made us wait without attending to us. The weirdest thing about this interaction was we were paying them money, but they were attending to customers whose cell phone needed hours of attention. While I think it is kind of them to provide this sort of service, they should have a separate booth to assist people who just want to payup and leave in 1 minute. My advice take your business elsewhere.

Stephen J Cole

Knowledgeable friendly efficient and effective. Heads up, they work on commission and hopefully it is a very generous reward because they work hard for you. One lady customer at the time who was there asked the lady service agent if it was ok to give her a hug. I kind of felt the same about my rep Johnathan but being a manly man I gave him an air kiss instead - no actual contact. Anyhow, I am impressed with their service, products and prices. Steve

Bradd Olund

Always a long wait here. The workers are generally very helpful. There is one in particular who never knows what shes doing. Shes actually messed our bill up a couple times but otherwise not a bad T-Mobile store.

A Private User

This is probably the T-Mobile to go to. It might be a little out of the way but its kind of worth it for the service. The store is pretty big for a T-Mobile and they can still help people out.

Benjamin Barr

Always extremely helpful, fixed the mistakes that other t-mobile non corporate stores misinformed me on. I will always go to this one from now on for service.

Scott MacDonald

The staff here are some of the friendliest people I have interacted with when it comes to customer service.

Riko Valentine

Picked up a new phone. They were closing in 10 minutes and they still helped us.

chitu lopez

El mejor en en renton

Faisal Hanif

Rude employees. They will hang up on you when you call for assistance.

Stephanie Craig

Much better customer service than other cell providers in Issaquah.

Superplayz MC

They have really bad customer service. They dont answer the phone!