T-Mobile

Category:	Cell Phone Store
Address:	14650 N Kelsey St Suite 111, Monroe, WA 98272, USA
Phone:	+1 360-794-0133
Site:	t-mobile.com
Rating:	3.3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–5PM

Location

Photos 9

Reviews 8

rhonda g

I wish I could pick 0 stars. My experience yesterday was completely unacceptable an Im still upset about it. I felt profiled an judged an not even sure why me an my husband were treated the way we were. I have 3 business lines with T-Mobile all with unlimited an insurance. I went in to spend more money by getting an otterbox an 2 aux cords an needing help switching to the replacement phone ins sent me. Both employees were helping others so we walked around looking for the products we needed but they didnt have them. So I sat an waited. The employee who was older, blonde hair an glasses was done with his customer so I stood up, went to walk to him he just looked at me, after a few seconds he says "do you need something". I explained what help I needed. He said nothing an walked to his stand, I asked if that was something he could help with. In a condescending way he said "ya its something I could do" he proceeds to just grab my old phone do some stuff. To shorten this Ill skip another rude comment. Then says my Internet dropped from my account for some reason an then I think he was trying to ask a question from another employee by saying "attention DJ jazzy jeff, excuse me DJ jazzy jeff" no one answers maybe cause his co worker would like to be treated professionally an called by his name. He then walks away says or ask something of another employee an comes back to stand. Meanwhile not talking to me at all nor explaining what hes doing the whole time. As he restarts my old phone I receive a call which I ignore for him an then ask my man to go get my business planner from car so I could write down the message that I received. He does an comes back in. Employee is still not talking to me so I leave my phones on stand an take a seat, my man tells me hes gonna go have a smoke, kisses my forehead an as he opens the door the employee supposedly helping me walks toward door an says to my man "excuse me do you have a problem" my man stops an looks as he didnt hear what he asked, i said "hes going out for a smoke". employee again rudely says "you cant just go in an out of store". I was shocked by now an stood up an grabbed my phones an walked out. I have thought about this non stop. Shocked at how we were treated. From the time I walked in an this employee didnt bother to say hi can I help you, he looked us over an said "is there something you needed" followed by the rest. I can only think that he thought we were casing the place or something, even though he had my account an all my info pulled up. We are in our 40s an cleancut. Im just livid an will make sure the branch manager knows of this treatment. Im sure hoping this employee isnt the manager. Either way I will never go into this store again if that employee works there.

Mark Molstre

Im a guy that can be quick to criticize poor customer service but slow to compliment exemplary service. Today I want to make the effort to acknowledge some fine customer service by Scott at the Monroe store. I was activating 3 phones and porting my numbers over to tmobile. It was all straight forward -- Scott knew what he was doing and was pleasant, personable, and respectful. This is all well and good --- something Id like to expect. But what set his service apart were two follow up calls. Scott made the first call a few hours after I left the store to give me the status of the porting process (it had been delayed). It was really good to know that after leaving the store I was not a forgotten customer and unresolved issues were being addressed. The second call was made the next day simply confirming that my numbers had been correctly ported and all was well. Maybe this is standard protocall for tmobile salespeople. I just appreciated the good service and give 5 stars.

Jenn Mutt

The customer service is at best sub par. Most of the employees give you attitude and dont have a friendly demeanor. On top of the fact that T Mobile has the worst phone service as well. I have a brand new Nokia Windows phone, I do not download anything at all and use very little data yet no matter where I am at, what time of day, or what day it is I can hardly ever connect to the internet. YES all of my settings are set properly. Calls are dropped constantly and texts fail all the time. Funny thing is I just switched from Straight Talk where the phone service was GREAT!!! HUGE REGRET!!! T Mobile plain and simple is horrible service. And NO, Ive never written a single review but this is ridiculous. And to top it off they say theres nothing they can do to better my phone service. Ill be switching back to Straight Talk after this month is up, and hope people do the same.

Luke Hughes

I have never had a problem in a T-mobile store over the past 10 plus years until today. A new location here in Monroe so I went in to get a new screen protector for my iPhone. The employee went and grabbed one, brought it back and applied it to my phone. Great right, until she rang it up and said $27. I was in disbelief. I was even more furious once I learned there was a two pack screen protector for $17. I should be informed as a customer and asked which I would prefer. She grabbed the more expensive one because it came with an applicator and thus made her job easier to apply it to my phone. Its the one individual I had a problem with the other gentleman that works in the store is extremely kind and courteous. Lesson learned I guess.

Irene Langloss

Love this outlet, the staff are super friendly and awesome to deal with, just bought my new Note 4 from there. The Samsung representative happened to be there on my visit and was so helpful in answering my questions about the different phones and she gave me a bunch of free stuff! When it comes to customer service these guys are top notch! If you go here ask for Kelan, hes awesome!

Karaoke Abattoir

They really, really want to sell you accessories that are 4 to 5 times cheaper on Amazon, cheaper anywhere. I just bought a 800$ phone outright with cash and you want to sell me a cheap piece of chinese plastic for 50 bucks? "Your phone is like, 80% glass, they break all the time." Way to vouch for your product kiddo. Other than that, they were helpful and friendly.

Brian Longthorpe

Bad experience. I just stop by to purchase a new phone. Its states on there website they close at 6pm and they were closed at 5 pm in Monroe Washington. I spoke two gentlemen that worked there threw the door. They told me to get lost and had an attitude with me. Im not appreciate that. Bad customers service. Im going to Verizon.

Brandon Bouloumpas

I would do zero stars. I was informed to bring a hot spot back to them by customer care they refused it and then the guy assaulted me by pushing the box in my chest forcefully. Every time I go in every one is extremely rude and helps women out first no matter what.