GoWireless Verizon Authorized Retailer

Category:	Cell Phone Store
Address:	14957 N Kelsey St #101, Monroe, WA 98272, USA
Phone:	+1 360-863-9551
Site:	gowireless.com
Rating:	4.2
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–6PM

Location

Photos 23

Reviews 6

Lisa B

on a cold, windy, foggy Friday evening I decided my 17 year old flip phone had probably reached the end of its line. Even though I had spent 18 years of my adult life as the vice president of communications for Verizon and an Officer of the company, Id never been able to make the transition from my trusty flip phone to a smart phone. I was ready to walk out when informed no flip phones were available, until sales representative Cody suggested that I evaluate the Kyocera starter package for smart phones. I made the comment "you mean smart phones for dummies" and he just grinned without ever insulting me once. I must admit the smart phone package intrigued me for it came with a cover, a screen cover and a charger. While transferring data from my old phone to the new smart phone, Cody sat on a bench with me and taught me every basic task needed to get me started with "baby Steps" It was close to closing time and the manager left. But Cody remained, and as he turned off all the open lights, he completed the data transfer from my old to new phone. Once my purchase was made abnd we were out the door, Cody wanted to make sure the new phone worked with the handsfree in my car; which it did not. We tried every instruction in the manual until Cody came up with the brilliant idea that my old phone might still be on and attached to the handsfree, which it was. After checking the trunk and turning off my old phone the smart phone connected and I was able to communicate with others during a very dark, foggy and dangerous drive from Monroe to Duvall. Cody was kind, friendly,knowledgeable, dedicated, helpful and a creative problem solver. I know he is young at this point, but he is most definately management material. He understood the work day didnt end at 9 pm but when the customer had what they needed and was satisfied. By the time he had creatively solved the handsfree issue with my car, he had invested 30 minutes of his own time with no pay. That is a man that understands what taking care of customers is all about. All the technical issues can be taught, but respecting and caring for customers is just part of who someone is. Cody showed me a number of outstanding qualities that night, January 9, 2015, that should be recognized and rewarded by management, Ohhhh...and management. He was out the door at 9 p.m. sharp even with a customer in the store.

Janet Miller

I have always had troubles with this store. First of all, when I upgraded my phone through verizon one of their employees told me that the upgrade fee was waived and then sold us something we didnt want but made it seem that we needed it (didnt even ask just added it on there) then I got billed for the upgrade fee and he denied that he told me that it would be waived. After this, the case they sold me made my phone overheat and broke it. When I tried to get a new one I got a two day run around in which I went to the Verizon store, called customer service, asked them for a phone and in the end they gave me a phone from their store (which I was told they couldt do at all). Then, when my phone broke and I had to get another through insurance, they told me that it would be in next day when, in reality, it takes two to three business days. Then when I finally get the phone and activate it, my SIM card locks up again on me and I cant get a hold of them at all. The only reason I go to them is because the nearest Verizon store is half an hour away while the Go Wireless is 10 minutes walk from where I work. Theyre employees obviously either dont communicate well or they arent trained correctly. The manager here is extremely rude to her customers, I once heard her demanding respect from a customer in her store who was flustered because her very expensive phone from their store wouldnt work.

Michelle Teigen

Our experience at this Verizon retailer was terrifying. We were lied to and actively defrauded by representative Justin P. during a two hour visit. We purchased two new smartphones, and a Jetpack mobile data device. We were told that the Jetpack would be free after the fifty dollar payment, which was a lie as there is a 10 dollar a month charge and a two-year contract which Verizon will not allow us to cancel despite the fact that the product was blatantly misrepresented to us. He initiated insurance plans on all of our devices, despite not requesting any at all and not consenting to these charges. Verizon Corporate has since promised to cancel these charges. At the end of the experience, Justin P. promised that our bill would increase by 10 dollars a month plus taxes. After receiving our newest bill, we have discovered a total increase of 137 dollars. Even if these are charges we "supposedly" agreed to, Justin intentionally and systematically misrepresented the true nature of these charges. He actively preyed on our ignorance and took advantage of us. Finally, at the end of the transaction he stood behind me and forced me to leave a customer feedback report, telling me I had to rate him "5-Stars" on all counts. After our contract is complete, we will be taking our wireless business elsewhere.

Priscilla Vp

We were thinking about switching from Sprint to Verizon and stopped at this retailer. PHIL MITTEN greeted us quickly at the door. He completely sold us on switching to Verizon, clearly explaining the phones, the plans, the prices, the rebates. I had studied plans online for quite a while, and was rather confused. But Phil made it all so easy. Unfortunately, one of our parties was not with us, so we couldnt make the deal that day, and ended up making it in Seattle where all 3 parties were. But it was PHIL, who convinced us to make the switch. He is professional, knowledgeable, and very helpful. He wasnt at all irritated that we didnt close the deal, and even gave us his card to stop by or call if we ever had questions. THAT is a pro. He could well train other consultants to represent Verizon. Thanks, Phil.

CeCe Krause

I had to switch carriers and my fiance added me to his phone plan so that requires new phone complications with porting over my phone number adding a new line and that craziness. Amanda was awesome she explained everything in detail and explained the bill for adding another line. And then we decided since it was a buy one get one we got his daughter a new phone just like mine. I would so recommend this corporate store and i would ask for Amanda she was a total rockstar. I have had other experiences with cell companies but her customer is exceptional, top notch of her game. Congrats to your company for having a great employee. Even though we are having issues getting my number to port over that is not her fault us cellular sucks and i believe they are the real problem lol :)

Lee Alley

I wont risk going back to a Verizon retail store again. The young, marginal floor staff are just too risky in their service and advice. One young man wound up costing me $500 unnecessarily when he sold me a device and service that he insisted I could cancel in 90 days after a business transition. I wound up paying Verizon an extra 21 months on a device and service plan that I did not use. On other occasions the wait has been excessive. They seem to be out of what I find on the Verizon online store. I have been going to the phone kiosk at Costco with very fine and quite professional, expert staff, who work feverishly at getting customers in and out in minimal time.