Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	3900 Factoria Blvd SE H, Bellevue, WA 98006, USA
Phone:	+1 425-643-3727
Site:	awireless.com
Rating:	4.4
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–7PM

Location

Photos 21

Reviews 6

Shela Giese-Mohler

The first time I went, the service was great! I went to get a smart watch for my kid, and a tablet as well. Because the tablet was for my kids, I wanted to get a good kids case for it, but they didnt have any in stock, so I had to order it. This was December 29th, 2016. I waited a couple weeks for it to arrive, then I went back to the store on January 11th to find out what happened. Apparently, it went to the wrong address, and I would have to pay for it again in order for them to order it again, and then they would credit the second payment back to my account. I didnt have the money to buy it again, so I decided to come back on Friday, when the manager would be in. Came in again on January 13th, and talked to the manager. He was super polite, said hed order it for me again, and I wouldnt have to pay for it again since it was their mistake. I wrote my correct address on a sticky note for him to make extra sure, and he said it was being overnighted for the inconvenience. I called the store the following week, and they directed me to call customer care because they didnt know how to help. Customer care verified that the order was sent to wrong address AGAIN! They said they could order it again, but Id have to pay for it again, and get a credit on my account. I dont exactly budget for this kind of mistake, so that wasnt an option. So I went back into the store on Friday the 20th, where I was told the manager would call me. I called a couple times the following week, and got the same run-around. On Thursday, January 26th, I called the store, got the run-around, and so I called customer care again. I just wanted the thing I had paid for nearly a month prior. Customer care got a hold of the store manager for me, and the store manager told me that he needed to talk to his district manager. They were either going to order the case again at no cost to me, and have it overnighted to my house, OR they were going to credit me back for the original case I ordered, and have another case overnighted to the store for me to pick up. He was going to call me back the next day. No calls. I didnt hear from the manager, or the store, or anything. I decided to call today to check on things. I was informed that the rep at the store had no record of anything past the original order in December (what?! Didnt they say they had ordered it for me multiple times since then?!), and that I could (you guessed it) pay for it again, get a credit to my account, and have it re-ordered. I asked to speak with the manager, and was told no, because hed just tell me the same thing. I asked to speak to the district manager, and was told that I wasnt permitted to contact him. So I called customer care. Not only could customer care not find any record of any orders after the very first one, but they couldnt even see the details of that order, so they couldnt see which tablet case was ordered or how much it cost. They then informed me that the tablet I had didnt have kids cases in the first place. The guy at Verizon customer care was pretty great, though, and he was able to take care of me fairly quickly. He told me a few things. Verizon authorized dealers (like this one) are renown for making these kinds of mistakes all the time. Only Verizon stores that are run by Verizon are reliable (and at the very least, customer care will be able to see everything they do or dont do, so there is more accountability). He recommended the Verizon store on Gilman Blvd, and the one in Bellevue Square, as the nearest actual Verizon stores. These guys dropped the ball a lot with this order. It should have been simple and easy. They wouldnt even admit that they made a mistake! They acted like I was an inconvenience every time I tried to get it cleared up. I paid for a thing, I did not get the thing, they did not fix the problem even though it was their fault. I gave them over a month and several chances. That says it all.

Daniel MinJae Chin

This is the worst store ever! If you want to avoid any problems dont go. I applied $650 iphone 7 promotions for two old iphones in September. However, only one applied on the system. I had to visit more than 5 times to solve this issue, also I had to go the other one in Bellevue Square. However, Bellevue Sq guys cant help me, because Factoria store is a " Retailer" basically same as Best Buy or Costco. I called more than 20 times this store Never calls me back, I had to call Verizon official customer center. Finally, I solve this problem 3 months later by myself thru call center. Previous store managers Brenda didnt fix the problem and made me not to return their products, and new manager Chris never tried to help(never got a call back from him, even he promised). This store is very irresponsible and the worst customer service ever! They are very nice when you buy, but if any problem occurs it is your own risk. Basically you have to find the solution for yourself. Just drive little bit more to Bellevue Square. I didnt like them either, but at least you can have recognized order number on the system, more reliable becasue they are " Official".

Lara Mainard

I am new to this area, and my old Iphone was acting up, and due for an upgrade. I stopped into this Verizon Location and was immediately greeted with a warm Smile by Caleb, who is the manager of this location. He promptly assisted me in choosing a new phone to upgrade to that would best suit my needs. Even as I waited for all my data to transfer over from my old phone to my new one, Caleb was helpful, knowledgeable and pleasant-answering all sorts of questions in regards to Phones/Ipads ect.... The other employees seemed equally helpful as well!

Kaartik Viswanath

DO NOT EVER GO TO THIS PLACE!!!! Bunch of cheaters. They sold me a phone at full price even though i was eligible for free phone. They promised me a free upgrade and when i went back after 2 months realizing it was not there. They didnt even bother to call me back. When i went back to ask about the phone. They basically asked me to call 611 for help. Bad service. The lady could barely speak English. For every question they would talk in a different language. Bad customer service. They should be given 0 stars

Scott Thomson

I got a new work I phone replacing my old flip phone and Caleb was amazingly patient first setting up my Apple ID and then was able transfer my 500 + contacts saving me hours. He did so while answering lots of my questions while helping me, Verizon staff and other customers and was aware of everything going on in the store. Caleb provided great customer service to me and everyone else in the store. Great job! Thanks, Scott Thomson City of Seattle Property Management Specialist

Andrea Cameron

Wow! What a great experience. The Manager (Chris) was AWESOME and offered me top-notch service. He was very professional , patience and answered all my questions. And as a first time buyer of an iPHONE, I walked out the store fully equipped and ready to go! Now that’s what I call service, and as a Bonus I received a free SAMSUNG tablet.My experience was positive all the way around and this is definitely the place to go-- I know you will be pleased with their great customer service.