Verizon

Category:	Cell Phone Store
Address:	1141 Locust St, Walnut Creek, CA 94596, USA
Phone:	+1 925-988-6990
Site:	verizonwireless.com
Rating:	2.9
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM

Location

Photos 9

Reviews 19

Andres Segovia

Came to the front door today. Apparently, an employee is outside to greet you and wont let you in the store unless you check in with that employee. I told that employee we are just looking around, opened the door, and let my girlfriend enter first. We entered the store and did just that, looking around while all eyes on us like a target on my back. I would like to thank this place to make my girlfriend and my experience in how they treat new and old customers most uncomfortable. Verizon need to fix this.

Ivan Limosnero

Great customer service. Went into the store cause my note 3 got stolen. The staff was very welcoming and made sure they helped with what ever they could. The general manager was amazaing. Not only did he help get me my phone from the insurance company he got me the note 4 since they didnt have the note 3. I will alway go to this store from here on out and only this store. I will also tell my staff and friends to go here also. Great job to the gym Eric jara

K. Jacob Fulton

The employees here MUST work on commission because if youre not the one whose wallet is yet in their sight, they dont care a whit about ya! It was very clear for the twenty minutes that I waited that nobody had any intention of doing anything but taking their time to try to sell as much as they could to the customer they already had. I still dont have a phone for Thanksgiving because mine broke! Thanks Obama!

A Private User

Worst customer service I have ever experienced. I went in to ask for help with my phone and they ended up messing up my phone and erasing all my files. When I confronted them they first tried to act like it was my fault not theres. All in all I will never trust them to touch my phone again. And if I was you I would stay as far away from this store of you know whats good for your cell.

A Private User

This store has the absolute WORST customer service ive experienced in a very long while. The employees are rude, do not give you proper information and often dont know the product they are selling. It is a shame on whom ever is responsible at the corporate level for not getting involved and fixing this.

Frank X. Aceves, Jr.

My experience has been very good. Dustin is my guy. He has provided five-star experiences for my family and me every time. In my opinion, the key is getting the right guy to help you. Too many people out there BS their way through a sale. With Dustin, there is no BS. He knows his stuff.

A Private User

I was trying to combine phone plans with my girlfriend and get her a new phone. They told me i had to change the plan and get the phone online. Im not sure if they couldnt help me or just didnt but as soon as they realized that i wouldnt buy a phone from them the service got a lot worse.

Ethan Weisinger

This store is amazing. Especially Manny and Heather. When I had an issue with the Danville Verizon Store, Manny and Heather called the third party vendor to assist with a horrible store situation. They got the issue cleared up and made what would have been a bad situation must better.

holly blazar

Went into the Verizon store in Walnut Creek tonight. I was disappointed with my previous iPhone and my repeated calls to customer service. I was helped by an employee named Paris and she was so wonderful! I have never met a verizon employee so wonderful and willing to help!

Randy Hammon

Horrible phone service. Simply wanted to talk to store salesperson about getting another sim card. Impossible. lots of advertisement but no way to get the help I need or talk to anyone. Absolutely worst phone experience Ive ever had! ugh.

JuiceGod 2

Went in 15 min before closing time guy goes we closed all our registers, didnt want to help me at all.

Aviv Elor

Dont expect good or even moderate service here...

Theo Kell

Horrible service as can be expected from Verizon

Blanca Martinez Ramirez

Nice staff, quick at processing client orders.

Taufiq Habib

Terrible place. Usual Verizon setvice

Wainiha palms

Awesome private setting. Cool home.