Verizon

Category:	Cell Phone Store
Address:	27149 185th Ave SE #123, Covington, WA 98042, USA
Phone:	+1 253-639-1019
Site:	verizonwireless.com
Rating:	2.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 19

Reviews 11

Tyler Mallory

Just upgraded my phone to a new pixel from the note 4 two weeks ago and the experience was great, we worked with Jay and he was great. He said the phone was going to be 300 trade in, awesome! I took my note 4 home to make sure everything I needed was able to be transferred. Took it in tonight and got the amazing pleasure of working with a stand in manager. I told him why I was bringing in my note 4 and made me feel really stupid because I kept saying trade in instead of upgrade, then when I got the device appraised he told me 100 dollars less than what was told two weeks ago and didnt believe me. So I go home thinking there has to be some proof of this and of course I for some reason dont have the receipt anymore. We called into actual Verizon and they said it should have been 300 dollars trade in, called the store again and the manager actually said he didnt want to talk about it. ------ Well its now a day later, my wife went while I was at work and got told we were told wrong and that they pretty much werent going to honor the 300 dollars we were told. What the hell?

Lori Darrin

Terrible customer service from the evening shift (day staff is pretty descent, especially josiah). Went in at 715 on a Thursday night to exchange my new fire bomb, samsung note s7. They told me I had to pay $700 to get the new pixel phone in exchange, that my extended "credit"was tapped. Well if I had $700 in the first place 3 weeks prior to straight up buy the phone I would have used that then rather than put $32 on my monthly bill. Why is this my problem that they sold me a pine that catches fire? They should gladly give me there new phone of my choice avid I be on my way. Instead they talked terrible to us and basically yelled at us telling us to be "more polite, they didnt did this to us" BS! So they let us leave there store with the fire bomb and no remedy in site. Dont go here they WILL waste your time!

Jodi Hankins

Ask for Bart when you go in. I had to do a hard reset on my Razr and so had to re-add my email account. When I couldnt do it myself, I called Verizon tech support and - WOW- what a JOKE. They actually kept me on the phone for 3 HOURS - I swear Im not exagerating - and they FAILED. After all that time I still did NOT have working email on my phone. They tried to tell me it was a hardware problem, then it was a software problem. They even said I might have to get a new phone - right. They tried to get me to use a different email app or even just go without email at all. Really? So I went into this Covington Verizon store and Bart had my email up and running within 10 minutes! These guys really know what they are doing - unlike the dumbasses at tech support.

sarah metz

This is an awful place. The employees insist that you HAVE to change your plan every time you try and get a new phone. I have a plan through Starbucks that allows unlimited data no matter what, and multiple times they have told me its impossible to transfer that over when I upgrade my phone. Then when I tried setting up a different data plan shared with a family member, they set my data limit at 1g which forced me to go over my limit basically within two days, and wouldnt fix the problem until the end of our pay period. All they do is try and talk you into unnecessary sales, are extremely rude, and dont take responsibility when you prove them wrong. I have never had a good experience here, please dont support this store.

Hussam Sherif

Zero level customer service from the person who managed my order. I visited them November 3rd 2016 at about 4 pm to change my Pixel phone with another phone (job done). To cut the long story short, that person was extremely rude, disrespectful, unhelpful and immature. I can see from the tons of negative comments here that no one from Verizon do care about the issue. Otherwise, he wouldnt have been working with them anymore. If any one from Verizon needs details or care about the reputation of the brand in such popular area, please contact me. I really appreciate the kindness of the other people in that store who are truly helpful and seem to had enough experience working with his victims !

Derek Hammerstrom

I came into the store on a Sunday afternoon and was promptly checked in. After a wait of under 2 minutes, Colin greeted me and assisted me in purchasing a phone for my son and adding another line to my service, as well as adding unlimited data. Colin was very patient, helpful and knowledge about the products, services and pricing that was available. In about 35 minutes, we were on our way out of the store with a new phone that Colin had put on a screen protector and case for us, as well as updating my service plan. I cant imagine any other way to make my visit another than what it was.

GeoMag 36

WTF is wrong with you CHRIS and Verizon??? Shame on you. Does Verizon even give a shhit about the phuctards that represent the company????? Starbucks would fire that douche bag known as Chris! He must be possessed..... Oh and by the way.... Its the end of the world as we know it..... Get used to the USA turning into a third world country. Long lines, false info, poor communication, intentionally stupid people, angry people, mediocre......And more liars. It sure seems to me that GOOD customer service is a thing of the past...

Maya M

The last few times I had gone in I felt like my experience was 2 stars because I couldnt get straight answers about how much everything would cost and they tried to get me to update my plan. However the last two times I came in I was looking for a new phone and found that their service had improved. I got straight answers to my questions and they didnt try to get me to update my plan. I think that they are improving and that is why I have given them 3 stars.

C L

Very arrogant store manager, who does not care about customer service at all. I feel sorry for his staff, worse for the company, and worst for his customers. As for myself? Being a Verizon customer almost forever, I simply will not walk in this store ever again. I would rather deal with those private owned "Wireless" stores than with corporate-owned Verizon stores. I learned my lesson.

Lee Rosselli

Great place to buy a phone. Not a great place to get help with your existing phone. All they want to do is sell you a new phone. Told me my phone was junk, and they could not save any of my data. I was unsure, spent a little time on Google, backed up my data( thank God the rep was incapable of doing a master reset, like he tried) reset the phone myself and its working now.

Dan Stokes

Had to wait 15+ min to make a RETURN! Then they tell me I can not make the return because I waited longer than 14 days! Product had never even been open. The worst return policy of any merchant. Not to mention the gentlemen was extremely short with me. Terrible customer service. Do not purchase anything through Verizon. They dont understand people have lives!