T-Mobile

Category:	Cell Phone Store
Address:	27006 172nd SE, Covington, WA 98042, USA
Phone:	+1 253-630-0439
Site:	t-mobile.com
Rating:	3.9
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM

Location

Photos 9

Reviews 26

JuliAnn Blam

These were perhaps the rudest group of women I have met in a long time. Not only were they unhelpful in diagnosing a phone that was stuck in a boot loop after doing an update on the T-Mobile software, they went on to say that I broke the phone. Then when they asked me what I wanted to do, I said I wanted my phone to work again. They launched into a bit about how I had no insurance so it was a new phone or nothing, and that this isnt T-mobiles fault. (Its a 3 year old phone - so I take good care of them and havent found the need for insurance.) My husband said he thought that was bullshit, and that it was a t-mobile issue since it coincided with a software update, and asked if there was a number he could call other than 611 to speak to someone in legal . At that point they said since he had said the word "legal" they couldnt speak with him anymore. One employee said "Whats their problem, it isnt our fault." At which point my husband said he thought it WAS T-mobiles fault since it was a t-mobile software update that rendered the phone useless. With that one of the girls told him he had to leave the store and never come back. You can be darn sure I wont be replacing this phone with anything from T-Mobile. Verizon here I come!

Brett White

I had an update pushed out to my phone the week I was on call for work that messed up my notifications for incoming text. I was so distressed that I drove to the T-Mobile store to see if there was a fix. The employee greeted me at the door as I was walking in. There was no perfect solution but she gave me a work around that would wake me up in the middle of the night when an emergencie call came in. She didnt do it because she was going to get a commission but because she really cared. Much appreciated!

Faisal Hanif

All the employees are incompetent. They have no sales skills whatsoever to persuade their customers, and instead they will give you wrong information, and argue with you to prove their point. Specially, the Asian looking guy who is worse than all of them. And btw.. I do my researches before I walk into similar establishments. I wonder how much revenue these employees cost to their employees, just because of their ego, or you might say incompetency?

Jemmy Tran

I traded in two phones and the associates laptop supposedly didnt work so I had to do to transfer all our info myself, which was fine but it really seemed like he was frustrated after having to deal with me translating for my parents and didnt even want to try. On top of that both of our phones were supposed to come with adapters but none of them had them in the box and he had opened the box. Unhelpful and where did the adapters go???

tai cao

Helpful and friendly, staff here tried their best to help me out ( especially, Brendan and Kym). I went to another T-mobile store and what they did just telling me that I have to wait. Staffs in here spend their time to help customer out. It was very end of the day, they looked tired but they still kept their smile and tried their best. Would recommend this store

Ash Haldane

Bought an iPhone here and paid an extra hundred bucks for a good speck products case and a screen protector. Spent just shy of 1000 dollars. The screen protector shattered within a week! Brought it back to them and they will not cover replacement or provide a rubberized screen cover. This is not how you treat loyal customers.

Rena Geertgens

Its very stressful when your phone isnt working like it should! I have been doing business here for years and have never been disappointed. My most recent experience was no different. I met with Joey who went above and beyond to provide a solution! I could not have asked for better customer service. Thank you!!!

David D

A good store with a good staff and manager. We visited here too often while returning Note 7s (twice!). They were always courteous and helpful. They alerted us to a plan that gave us more and cost us less - and not just during the introduction period. Highly recommended.

Darren Henne

Cant adequately explain how awful the service here is. Would give negative stars if possible. Go to any other TMO retail location other than this one. Issaquah location worth the extra 20 min drive.

Ayla Bayraktaroglu

Great location with easy access and plenty of parking. Very helpful and knowledgeable staff. Our family has spent a lot of time in this store.

Tuan Dinh

The person I talked to didnt give me all the details for what I was asking. I found this out when I asked someone else at a different store.

Krystal Richards

FRAUDULENT STORE WHO ENCOURAGES IDENTITY THEFT ! the manager helps them with their schemes & Janessa is the scammer !

ramzy boutros

Excellent service by a young, knowledgeable staff. Wait times can be a bit long if you get there at a busy time.

CrystalMarcela Sanchez

Needs more chairs and more staff. Every time I have gone here I always have a long wait with no where to sit.

Adam Tracey

I was given prompt service and they had exactly what I needed. Very helpful when I had questions. 5 star.