T-Mobile

Category:	Cell Phone Store
Address:	7525 166th Ave NE, Redmond, WA 98052, USA
Phone:	+1 425-556-9589
Site:	t-mobile.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–8PM 11AM–7PM

Location

Photos 33

Reviews 28

Austin Hodgkinson

I would give it 1 star but they earned 2 for the helpful experience prior to purchasing my phone and switching carriers. I have been given the runaround for the past 4 days after calling immediately after purchasing. I was worried about losing a large amount of money I had on a banking application on my old phone that I had not confirmed my identity on to be able to transfer to my new phone. I called and they told me they would be able to hold onto the phone for a day before needing to wipe it and send it back and I was ecstatic! I came back in not even 2 hours later to be told to come back in the following day because they could not locate my device. I agreed that was fine, still grateful I could get my money back and came in the following day. They still could not find it so I was told they would give me a call when they did or come in the next business day when the manager was in. I received no call so I came in the next business day to be told they wiped my phone and sent it back the previous day that I had come in and received no phone call that they found it. Now I have no proof of identity to access my money and then they had the nerve to argue with me as a security guy telling me that even had I gotten my phone that that wouldnt have proved my identity. I know very well what will and will not work. My money is now lost which was worth more than my brand new LG G5 I just purchased from them due to the fact that they could not return a phone call or communicate within themselves...

A Private User

Very bad customer service. The sales person made a mistake when we purchased the product. I called back on the same day after I found the rate is different on my online account to the one he provided. The sales person mentioned the online system may not be correct and asked me to wait for 24 hours. I called back on the next day since the online balance is still not correct. The other sales person told me the guy I am looking for is with a customer right now and will give me a call back as soon as possible. He is not able to help me correct my balance. After 20 minutes, I called the store again and was told that the guy I am looking for is not working today and ask me to call tomorrow. When I asked that guy when that particular sales person will show up tomorrow and got an answer - I dont know. I dont know why I got different answers on the last phone call but I feel they are not trying to solve the problem they made. They just tried to ask you to call on the next day and wish we can give up. Then they can hide the mistake they made.

Steven Lambright

I went in to learn about my options for a new phone. Employee was not helpful at explaining phone choices. Told me wrong specs, wrong ship dates, didnt explain all of the available promos for the phone I was asking about, and since I was in store I didnt double check everything. On the plus side, it wasnt busy so I didnt have to spend too much time in the store. Employees were friendly enough. I am going to have to double check everything any rep tells me from on after this experience.

PSN jaroslav_vlad

Hated the service here. The person who helped me was very disgusted at me and thinks that I dont understand English. Just because Im Asian you dont have to discriminate us. I really hated the person who helped me because she was not even smiling. Anyways the one in downtown Seattle are much more way better than this people.

Karl Erdmann

Sold on a plan that didnt really exist, they said they would only charge for a period of time I had the service, but I was charged the entire amount, then they mentioned that amount will be in the mail, 4 months later after receiving nothing back, I was told I will not be receiving any refund due to some creative policy.

Parag Shah

My experience was very good. I was there to get a micro SIM for my iphone and Jeremy helped me with it. He was very helpful, quick to replace my SIM and suggested good options for my roaming needs. Also he did not charge me anything for the new SIM replacement.

Vishwa Neelakandan

Very rude employees. I was trying to check how the wireless chargers worked so I picked it up. Immediately an employee swooped in and told us to get out of the store because we touched their property. I highly recommend you go somewhere else.

A Private User

Amazing customer service. I dont write reviews. Though this experience with the help there was unbelievable. David is someone I wish every company could have as an employee. Very much appreciated.

Paul Christensen

Normally I hate dealing with my cell carrier, but coming in here is always a better experience. Helpful and knowledgeable staff who work to solve customer problems.

A Private User

This is a pretty good T-Mobile. If youre already with the company and in the area its a great stop. They can get busy fast which can bog down service jsut as fast.

Bob Hardgrove

Probably the worst store experience Ive ever had. They will lie to you about free accessories with a purchase and then deny it when you go to return them.

VK S

Executives are friendly , helpful and Professional to talk with I got my solution in less than 10 minutes. Always approachable and easy to deal with.

Alex Pravat

The staff is very helpful and sociable. They know their products very well and had no trouble convincing me to upgrade to a new plan and phone!

Felix Lim

Awesome. Lost my phone yesterday at Summit. Went here today to pick up a new SIM. The rep was very friendly and didnt charge me for anything.

Lada K

These guys werent much of help when screen on my phone broke and all i needed is to get my pictures. Nice staff, but didnt get much help

Kath G

Horrible experience. Wrong information given contrary to contract. Employees stand around gossiping. Customer service is the worst.

shane Galovin

this a not a good place to get Ur phones at i went there twice and they wont help me because i am not on the account