Haynes Furniture

Reviews 3

AI

Aimee Griffin

If I could give ZERO stars I would. Horrible customer service and horrible defective furniture.  Had a extremely rude sales person named Sally who couldve cared less helping us pick out furniture. When we tried to asked a question about something with the warranty she would cut us off mid sentence and tell us in a sarcastic tone "its covered, its covered, theyll cover everything". Bought the couch, love seat and reclining chair in March and the middle of June the furniture started falling apart.  The couch was delivered with a cut in the leather in between the arm rest and cushion that we didnt see until a few days after delivery and they wouldnt do anything about it because it was longer than 24 hrs before we noticed.  The stitching on the arm of the couch and on the reclining chair pulled apart so we called the warranty company and were told that it wasnt covered by the warranty and that the warranty doesnt cover stitching.  Called Haynes customer service and they sent out a nice tech who took pictures and said he couldnt fix the problem, that it would be up to Haynes to decide what to do next.  2 weeks later after still not hearing from Haynes, I had to call them and was told someone would call me back.  I called daily for the next 4 days and after a week, someone finally called me back.  The rep told me that Haynes wouldnt cover the stitching failure and they were closing my case. I argued with the Haynes rep on the phone and said that wasnt acceptable because we had only had the furniture for 3 months and it started falling apart. Then she told me that they would have to get in contact with the manufacturer since the furniture was only 3 months old and see if "possibly" they could help me.  Another 2 weeks went by with still no response from Haynes.  During the waiting period, the stitching came apart on the love seat, the handle to recline one of the chairs broke and also the seat cushion tore. I notified Haynes of the new issues with the love seat and they said theyd get back to me. I had to call AGAIN, and after multiple calls, and a week later, I got a call back from a Haynes rep who told me that the manufacturer said they would do an exchange for the couch and the reclining chair, but not the love seat. They said the handle on the love seat could be fixed and the tear in the seat could be repaired, parts would have to be ordered and it would take at least 3 weeks. I asked about the stitching coming apart on the love seat and was told by Haynes that the manufacturer wasnt going to exchange that because they said it could be fixed, even though they were replacing the couch and the chair for the same stitching issues. Haynes DOES NOT CARE about their customers satisfaction AT ALL. The entire time I had to deal with them, the customer service rep said they wouldnt return anything unless the manufacturer approved it because "Haynes would lose money" if they issued us a credit to get new furniture and then didnt get money from the manufacturer for the defective furniture. Haynes only wants your money and then sells you defective furniture and doesnt care once the sale is done. Almost 7 weeks to have part of our brand new furniture fixed which never shouldve fallen apart in the first place.

BA

Bathory Synystra

On May 28, 2008, I purchased one of those swedish-foam mattresses from Haynes Furniture. I was told that they had King and Queen in stock in their warehouse, but the double that I ordered had to be shipped in from Williamsburgh. The delivery date I was given was June 10, 2008. I was told I would receive a phone call the day before with an expected delivery time. On June 10, I had not heard anything from Haynes by 12:30 pm, so I tried to call them. I got lots of automated garbage, and was then transferred to The North Carolina Furniture Company, where I got more automated garbage that gave me no information. I decided to go directly to Haynes to find out what was going on. I approached a salesman in the mattress department, and explained to him what was going on. He checked his computer, and said, "Oh, here it is. Your delivery date is July 1st!" I said, "WHAT? No, on my receipt it states delivery is to be made June 10, not July 1". I asked him who changed it and why,and he had no clue. He told me Id have to speak to a manager. After about ten minutes, a manager came out to me waving my receipt. I calmly explained to her that it was unreasonable to have the delivery date moved up so much from the purchase date, and also that no one had informed me of the change. She checked the computer, and said that the initials on it were the warehouse managers. I told the manager that I wanted to cancel the order, which quickly sent her into action (finally) She said that she had left a message with her warehouse manager, and would find out what was going on. The manager further stated that since my mattress was a "special order, and that the double had to be SPECIALLY MADE, that under normal circumstances Id not be able to cancel my order". I explained to her that the original contract was not followed through with as promised, which therefore rendered it void. I also told her that the salesman told me that the doubles were STORED, not MADE, in Williamsburgh. She promised to call me before 6 pm with information. At around 5pm, I got a call from someone on the delivery team who informed me that my mattress would be delivered on June 11, between 5 and 8 pm. The Haynes manager left a voicemail with me at 5:39 stating the same information that the delivery team had already told me. Isnt it amazing? Somehow, the little elves at the mattress factory in Williamsburgh were able to magically make a mattress! I dont know if they were trying to deliver my mattress to someone else, and put me off but I dont appreciate being given the run-around!

MA

may catolico

hmm.. where do i start? Haynes defintely has the worst customer service I have ever had to deal with. From billing to the business office to customer service inquiries. All seem to be incompetent of showing any kind of help and service to the customers that pay large amounts of money to the business. Hold times, representatives not keeping their word, the ignorance of not knowing their computer systems and policies is big concern for me. Here is just an example of the frustration i had to go through for months with this place: I ordered a 3 piece sectional couch set from the store around christmas time. It was delivered a couple days later. To my suprise when the delivery came, the sectional pieces were not the same. One had significant tutfing on the seat and one did not also the ottoman had some tufting. The store model did not have tufting AT ALL, on any side of the sectional. Which is what i wanted and what i paid for. So i call customer service and explain my issues to one of the reps and to my suprise she did not understand the problem i was experiencing, especially what i meant by tufting. TUFTING. you work at a furniture store and you dont know what tufting is? ok. So i speak to the manager..well after long continuous explanations and sending pictures of the items to the manager, she also finally understood what tufting was and that the items i had, had significant tufting. Then her response was this, "after sitting on it after awhile, it will eventually look like that." The definition of tufting is this..."to make depressions at regular intervals in (a mattress or cushion) by passing a thread through it." YES, passing a thread through it. Sitting on the couch was not going to create tufting. Again, several phone calls explaining that i would need to get a refund or exchange for these items because it was not what i ordered. She finally gave up and said she would do the exchange. The new delivery comes, SAME issue. Except this time one piece of the couch had tufting and the other did not. A back and forth again with the manager in which this time she gets frustrated and has a very mean tone with me. To make a long winded story short, it took 2 1/2 months to get the issue fixed and out of my house completely with a refund. Except the refund, is the issue now. Which i am currently waiting for a call back on this. Lets see how long this takes.....