Haynes Furniture

Category:	Furniture Store
Address:	12620 Jefferson Ave, Newport News, VA 23602, USA
Phone:	+1 757-886-1100
Site:	haynesfurniture.com
Rating:	2.6
Working:	9AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 4

Kelly Amavisca

TERRIBLE CUSTOMER SERVICE!! Dont be swayed by nice salesman; all they want is the commission. I wish I had read these reviews before I purchased anything from Haynes. I bought a china cabinet and was told it would be delivered in a week. My receipt had the delivery date on it. The day before I still had not received any delivery information, so I attempted to call the store; the voice prompts gave a number to call regarding deliveries, so I called that number and sat through several prompts only to be transferred to a non working line. I then tried to call the store back to speak to an associate. The store line rang and rang with no answer (this was at 10:30 in the morning, when the store was clearly open). The voice prompts on the store line gave a different number to call for customer service. On that line I sat on hold for 45 minutes before any human answered, only to be told there was no delivery scheduled. They then transferred me back to the store, the person at the store that took the call just said "hello???" and had no idea why I was calling. I re-explained. She then said she "couldnt see everything in the system" and would have the salesman that sold me the furniture call me back. I never received a call from him. Then she subsequently left me a voice mail that I was scheduled for delivery, but never told me what time. So I had to go back through the whole process to get someone else on the phone. That person then cut me off as I tried to explain and said I would get an automated call before 6pm tonight with my time of delivery. When I asked what to do if I didnt get the call she said to call the store back. I explained the problems I had reaching the store previously and gave her the two other numbers I was told to call and she said those numbers had nothing to do with the store. THOSE NUMBERS ARE ON HAYNES AUTOMATED ANSWERING SYSTEM!! Hopefully Haynes will deliver my furniture on time tomorrow as they promised. If not, Ill be posting another poor review. After such terrible customer service, I doubt I will ever trust Haynes again for any kind of purchase. Haynes should be embarrassed by such poor customer service.

A Private User

THE CUSTOMER SERVICE IS HORRIBLE! I bought a mattress, box spring, and mattress cover on 3 JUL 2011 for $1663. The sales person told me that the mattress and box spring were the best in the store so I bought it. The sale person also told me that the merchandise would be delivered within 5 business days, but it was not delivered until 16 JUL 2011. Now fast forward to today, 30 DEC 2011. After 6 months there is now a noticeable dip in the middle of the mattress. I went to the store this morning and the reception I received after spending $1663 was not acceptable. The sales person in the mattress department told me that the best he could do is give me the AFTER DELIVERY SERVICE number and he also said that I can speak to the store manager if that wasnt good enough. So I went to the store manager who was rude and absolutely useless. The store manager also told me to call the AFTER DELIVERY SERVICE. I responded saying that I should have to call an external store number to get help, and he replied "well that is the process". I went on to tell him how disappointed I was. He essentially said OK and walked away. I came home and called the AFTER DELIVERY SERVICE number. The operator explained that a dip in the mattress after less than six months is normal wear and tear, but I could file a claim if I wanted to. She highlighted that the warranty is not with Haynes, but the manufacturer. I told her that I would have never bought the mattress if the sales person explained that during the time of purchased. Anyway, the dip has to be at least 1 1/2 inches in order to be deem defective. Otherwise, I am stuck with an expensive mattress that is falling apart. MY ADVICE TO ANYONE CONSIDERING BUYING ANYTHING FROM HAYNES IS "DONT"!

Jim Robinson

If I could give zero stars I would. Luckily I only purchased a home theater set at Haynes and not my additional three bedroom sets or living room furniture. I had planned to purchase those items at Haynes as well, but after dealing with the bad quality, terrible store managment/service, and worst customer support ever - I spent my $17K elsewhere. It took three separate trips to the store to finally get some form of resolution - which was still not completely "fixed". Numerous phone calls, emails, pictures, and store visits on an item that was damaged from the get go. Time is money - and they wasted a lot of my time. I have zero expectations of this furniture lasting, which is fine with me as this experience saved me thousands in the long run as I purchased my remaining furniture elsewhere. I just moved to the area and should have researched more - as I hope the reader of this review is doing. Do yourself a favor and stay FAR AWAY from this store and "The Dump" which is associated with this business. Sales managers and customer service have "talking points", give you the run around, and are horrible. Way to back your product Haynes...NOT. Terrible store, management, and worst customer service I have ever dealt with. Im also filing a BBB report to warn others - pathetic. They should be out of business! Im sure Haynes will leave a response to "contact store rep" as They have done with others who have left feedback on here. I tried that for over a month with NO help!! BEWARE!! SHOP ELSEWHERE!!

Matthew Teachey

Pay attention to the reviews and just go elsewhere. I doubt any sale is worth the hassle of this place. If you can have a worse furniture buying experience, I cant imagine how. We did get a good July 4th deal on a bedroom set, so we could pay in full up front. We were told that everything was in stock except our headboard when we purchased. We werent moving until the end of July, so we waited to schedule a pickup until then. When I called to schedule, they said most parts were not in stock. Every time I called I got a different answer on what had arrived. I left 3 messages with our salesmen (apparently no one working at Haynes can check for an ETA except the sales staff???) and he never called back. My in-laws, who live close to the store had to stop by to get anything done. After a month+ of delays we were offered free delivery, but then they were three days late on scheduling the delivery day so we had to reschedule. They finally arrived (However I received no phone call when they were on their way like I was told would happen) and assembled everything and they had a few bed parts that were for a king bed when we ordered a queen, meaning we have nowhere to put our mattress. After 30+ minutes on the phone, getting passed around to different departments, we were told that it would be 2-4 weeks before we would get the correct parts. So I guess we will be sleeping in our spare bedroom for the next 2-4 weeks...