Roberts Furniture & Mattress

Category:	Furniture Store
Address:	3032 Richmond Rd, Williamsburg, VA 23185, USA
Phone:	+1 757-345-6155
Site:	robertsfurniture.com
Rating:	4.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 1–5PM

Location

Photos 100

Reviews 19

Heather Hunnicutt

Ordered a recliner on the 19th of November that was promised to me by Christmas. When I called about it in December a rude lady stated that their was no way I would get it until the new year, then hung up. I called back and was hung up on again. I called week latercand talked to Manager who sold me the furniture, he said, dont call back, I call you when I know something. After Christmas, called Manager to tell him, I was upset and wanted my money back, he said"you signed a contract", but I will give you the money back ( but not the whole amount). I Called back and said that amount is not correct, he stated "stop harrassing me", now to get your money back you have to come in and get it." The manager called me yesterday and said it is going to start being made and I will get it by the middle of February. I said I want all my money back!!!! Never again, will I set foot in that business again!!!!

Chris Massengill

Absolutely awful experience. Ordered furniture and was told that it would be in in three weeks. After five weeks needed to call the store to find out where it was. Was told that it would be in the following week. After an additional two weeks, needed to call back again. Was told that I would be contacted the following Monday. After another week needed to contact the store again and was told that the furniture would be delivered the following week. The day before delivery was scheduled the store called and I was told that the furniture was not in and would be delivered the following week. Finally the following week was called yet again and was told that the furniture still wasnt in. At least I was able to get a full refund.

Melinda Snow

I considered going to a larger furniture store chain but made a last minute decision to check out Roberts and Im so glad that I did. Michael was amazing and spent a lot of time with me (with no pressure) to help me with decisions about a reclining sofa and special order chairs. The furniture needed to be ready for a special family visit so Michael called the manufacturers directly to get time frame. Im happy to say that I got the call that all of the furniture had arrived well in advance of what I expected. When I went in to schedule delivery, Michael even remembered to ask about my family. Very personal and professional service!

Ginger Kennison

Many thanks to Roberts Furniture for a great experience last weekend! We went in thinking we were just doing some preliminary research looking for a sofa, but we were so impressed with the service, selection, and price that we ended up buying not just the sofa, but also a coffee table and art! Katrina was the perfect combination of being helpful and informative, but not pushy or hovering. She wasnt there when we went back a few hours later, and Mike also took great care of us too. We will definitely go back when we need more furniture!

Oscar Lopez

I went to the store looking for a sofa and tv stand. Michael Martin was the person that helped me look for what I was looking. Even though I did not purchase the furniture from them he went the extra mile to try to save me some money. He verified what I bought from the other store to see if they can order it and save me money for two seperate shipments. I will defenitley recommend and return to this store since I had a good experience.

Cynthia Gibbs

I was able to tell the associate what I wanted and she was able to find it exactly. She was able to find what we wanted, in the fabric we wanted and our price range. She never made us feel pressured or rushed. We were treated with respect and courtesy. Give them a try! You will be surprised at what they have.

Veronica Croucher

Beautiful furniture and friendly customer service. We needed new furniture after we moved here a year ago and we were able to find all the pieces we needed. We love them all! We just went back this week to get a few more pieces. Very satisfied!

Janet Pineman

Great customer service had a problem with the dresser that was delivered and they replaced it no problem will be looking for living room furniture and will definetly go back to roberts Michael and Katrina were fantastic

Lauranda Tweed

Mike and Katrina are Professional and Awesome! Great customer service, prices, and quality furniture! I highly recommend getting your next furniture purchase at Roberts Furniture & Mattresses! 5 Stars!

leslie overton

Great selections, and even greater prices. Friendly sales staff. We needed a furniture store like this in Williamsburg. It is where I will go for furniture in the future.

AJ Stone

Nice staff...worked with me to find a good mattress the same day. Careful though, delivery costs and additional $75 and might not be same day delivery.

Margaret Feightner

I love this store! They have a good variety of furniture and very good pricing. ALWAYS find something I like here!! Customer service is wonderful.

Gail Vagts

Great Customer Service. One of the most pleasant furniture shopping experiences ever. The quality furniture at good prices was a plus.

Stacey Jenkins

Very nice, quality furniture. Great staff to deal with! I will deal with Roberts furniture for all of my furniture needs.

Dennis Brabham

Excellent buying experience... Staff was very friendly and knowledgeable... Will return

Randy Critzer

Very quick and hassle free. Staff extremely friendly and knowledgeable.

Tina Cobb

Outstanding customer service! We enjoyed our experience.