AUTO MAX

Reviews 7

CO

Courtney Timms

I cannot possibly sing enough praises about Tony (owner), Manny (manager) and the team at Auto Max Norfolk. They operate this business with integrity, knowledge, kindness and class. After searching for the right car for 6 weeks, driving countless vehicles and walking off of numerous lots, I found Auto Max, bought a car, and now consider myself a customer for life. I am very careful to not vouch for a person or a business that I do not have a good amount of experience with personally. I want to feel very confident that I will not be leading anyone into a potentially bad situation based on my recommendation. After working with Manny for the last few weeks to buy a car and get a key fob made, I am not only very comfortable backing him and this business, but I am proud to do so. There was zero (and I really mean zero!) pressure while looking on the lot, zero pressure or judgment while asking (a million) questions, and zero pressure during the negotiating and purchasing process. Manny and Tony never made me feel dumb or unimportant, and it was evident that they genuinely wanted to give me the best answer for every question that I had. The exact things that had turned me off from so many other dealerships - the salesmen being pushy (even when they claimed to be non-commission based), not listening to what I said, and trying to force cars on me that I already knew that I didn’t want - were non existent at Auto Max. They not only care about running a quality business, but they care about YOU. I can honestly say I believe that they wanted me to make the right decision for ME and not for their paycheck. Manny and Tony made it possible for me to get the exact car that I wanted (manufacturer certified and under manufacturer’s warranty) at an incredible price. If you are fed up with obnoxious and pushy car salesmen who are leaving you exhausted and dejected, go to Auto Max. If you are looking for high-quality cars that are all driven, checked out and personally vouched for by the owner himself, go to Auto Max. If you are looking for a quality business to support in the Hampton Roads area, go to Auto Max. You won’t regret it.

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VA

Vadim G

This was my first car purchase from out of state. I have always went to the dealership and drove and looked over a car prior to purchase, so to say I was nervous buying my vehicle without seeing it would be an understatement. I would have to say my experience with AutoMax was excellent! The staff is very professional, courteous, and prompt. Manager Reggie and owner Liu personally dealt with me along the way. They answered my many questions, provided any additional photos I requested, and gave me a great deal! Not only was the buying experience and customer service amazing, but the price was the best in a 500 mile radius as well. Now most car dealers are very friendly and accessible (or they at least should be) prior to a purchase. I have learned that once the vehicle is sold, the after sale experience can vary. Here is an example of why AutoMax is a dealership I would highly recommend: I arranged for a delivery company to haul the car to me since I live over 7 hours away in Pittsburgh, PA. Liu (the owner) and Reggie (sales manager) were nice enough to pay an employee to stay after hours to ensure everything went smoothly. Unfortunately there was a minor incident when the delivery driver was loading my car. He lost control and the car became stuck on the ramp half way up. I received a call from Liu who was notified by his employee of what happened. Liu told me he would pay his mechanic to stay until the situation was resolved (even though at this point AutoMax was no longer responsible and did this out of strict customer service). Long story short, the car was not damaged and arrived the next day. I want to thank everyone at AutoMax for making this purchase an excellent one.

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MO

Moses Ruiz

I have purchased two vehicles from here within 3 yrs. Got to say, vehicles I got , are great. While browsing to look for a car, I had no pressure from the staff to buy, staff is friendly, and threat you as if you are part of the auto max family. I also bring my vehicles here for maintenance checkups, oil changes, filling up fluids, etc etc, and mechanics are great as well. Very knowledgeable in the job they do. Last, the owner of the dealership, "Tony", was very friendly, respectful, down to earth guy. The way he approached me, and shook my hand, and welcomed me, and introduced himself. I never met a owner do that before. Going forward, I will always buy my vehicles from here, and suggest to all my friends and family to buy from here. Thank you auto max for all you do, God Bless You All

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GU

gustavo rodriguez

Hands down the best purchase experience I have ever had with a vehicle thanks to Manny. I was looking around for cars that would give me the most with my budget but I wasnt finding too much until I found this dealership. Manny showed me everything he had available for my needs and also help me find an insurance company that will leave everything affordable for me. most definitely glad I found this dealership Manny had me driving the same day I came in, was very honest, and straight to the point. Exactly how every car dealership should be I would recommend purchasing with Manny. definitely makes the company look great, and I recommend military as well he will have you in something you love and save you the most money he can! thanks Manny!

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YU

Yung Alien

Bought a used 2005 Passat from the dealership about a year and a half ago. While the salesman seemed respectable and straightforward, the car had a problem with the CV joint before I purchased it. They ensured theyd replace the joint for me before I bought it. They never did, they simply applied some grease so it would stop making noise temporarily. In addition the car was missing parts like the air intake hose that went from the filter housing to the front of the car, but insisted that this was just specific to model and it shouldnt have one. Also i had to call the dealership to get my license plates after neglecting to inform me they were ready for pickup. I wouldnt recommend anyone purchase a car from this dealership.

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ME

Megan Spotts

So my husband and I got a reliable, safe car for our growing family!! We waited a bit to make a review just to test out the various and with the chaos of a baby coming any day!! Manny was so helpful, and the process was quick!! Everyone there was so accommodating, it was snowing out- and we had to bring our toddler and everyone was helping to entertain her while my husband looked at the car and did paperwork. The mechanics were knowledgeable and made us feel very comfortable with the condition of the car, and made it clear if something happened we could call them and bring it in. Peace of mind goes a long way!! Im very happy with our van and the service we recieved!! Thank you!

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EV

Evan Washington

I was initially lead to this dealership because of a beautiful yet elusive convertible I wanted to obtain. The fact that their rating was over four stars made me even more inclined to strike a deal. From the beginning Manny responded to my inquiries promptly and with insight. Upon taking a test drive I found the entire staff to be friendly and knowledgeable. I knew getting financing would be a tough ordeal, but Manny assured me he would work his hardest to get me into that car. I can honestly say hes a "Manny" of his word! Overall the experience was low-pressure and very positive. Manny and the crew will get you deald up to get you wheeled up!

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