Spokes Etc.

Category:	Bicycle Store
Address:	10937 Fairfax Blvd, Fairfax, VA 22030, USA
Phone:	+1 703-591-2200
Site:	spokesetc.com
Rating:	4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 10AM–5PM

Location

Photos 60

Reviews 22

Katie

The manager was very rude. My coworker and I went in to discuss a charity event/potential marketing event for the store and he wouldnt even talk to me or make eye contact with us. We went to several business in the area and was not treated anywhere near the way this man treated us. I wasnt able to get out any words after asking for the manger and him rudely telling me he was with a customer (a customer which We didnt see). I was trying to ask if I can just leave information and he cut me off mid sentence and replied no very short and well quite frankly just plain mean. I simply cannot understand how a store manager can treat anyone the way he treated us. This person didnt even know why we came into the store, he didnt give us the decency of treating us as customers or even humans. I am amazed at how this businesses functions with this person representing it. Words cannot describe how offended, frustrated, and disappointed I am with this businesses customer service.

Jarrod Hoover

Greatly exceeded my expectations! I fell on my bike and broke an internal piece on my right SRAM Rival shifter. I took my bike to Spokes after work to see if they could fix it At this point I was expecting to have to buy a brand new shifter. I talked to Buck about my issue and he eagerly took on the challenge, telling me he would call SRAM in the morning to see if it was repairable. A couple days later I came into Spokes and to my surprise the shifter was repaired! Buck told me what he had gone through to fix it. It sounded pretty complicated, but he said he enjoyed it. They only charged me $30, which was a lot cheaper than a brand new shifter. I will definitely be back!

Rail Bird

Stopped in to buy new bikes for the entire family. Figure $3.5k - so no small investment (for the average schlep, anyway). Unfortunately, the salesperson was far more interested (fixated, actually) in straightening out his wares than answering our questions. And he pretty much laughed when I asked about the possibility of a discount for a multiple bike purchase (since Spokes, Etc. sells at full retail). Customer service score: a perfect 0.0! On a positive note, a shop that can afford to operate with such arrogance and independence certainly wont lose sleep over losing my business!

Tom Wolf

Im rating Spokes Etc with a ZERO because Google doesnt offer negative numbers! . Let me just summarize by saying their service department could not even fix a flat!! Even after I contacted the manager - relaying my outrageous experience and listing the things done wrong or not at all! After the manager assured me personally that he would take care of my wheels while I was out of town. I came back and they had done next to NOTHING!!! And yes, the tire still would not hold air! The whole thing was just beyond belief.

K. Zaman

Great service, attention to detail and customer service by everyone. Joe and Buck who helped with my 2nd bike purchase were beyond generous from start to end in all respects. Extremely patient, detail orientated, and customer satisfaction driven. As a demanding customer, they helped me out with all of my concerns and did everything possible to get me back to start loving riding again. I strongly recommend Spokes Etc especially the Fairfax location for first time and seasoned buyers alike. Thank you guys!

A Private User

Spent an entire Saturday two weeks ago going to 5 different stores looking for a mountain bike to purchase. Spokes was my first stop, and after shopping their competition, I returned and bought the bike from them. John and Chris were great - very helpful and knowledgable. Never once tried to over-sell me like other stores did. Ive been back a few times since for accessories - they are always very helpful and courteous. Will be a customer of theirs for a long time to come!

Fairfax City Reporter

Spkoes Etc is locally owned store situated on city Fairfax Blvd. The Store is offering a handpicked range of high-quality bikes plus accessories. They also have wide range of road bikes. Prices are affordable. Free replacement of wheels is a little treat to their customers. No need to visit many stores, you can find all types of bikes and their accessories under one roof in Spokes Etc.

Daniel Ducharme

This is a quality bike shop that carries some great bikes. They took my bike over to the shop and filled up the tires for free and were happy to do it. The reason they get one less star is that they dont have any used bikes. Its not their deal I understand, but if you are shopping for a bike, I would always recommend checking someones used stock before buying new.

Steve Kim

This is the store that I will trust for my future bike purchase. I had really great experience with Manager Joe. He is knowledgeable with every single item in the store. I had couple problems with new bike but they fixed it right away. Good and responsible mechanics can resolve common but hard issues like creaking noise. Problems can be solved here.

Megan McCarty

Love this bike shop! Joe was so helpful in getting me the right bike for my needs, riding style, and sizing. Hes super knowledgeable about road bikes and helped me with a custom fit! Have gone back since to have my bike serviced and have been very happy with this shop!

Jack Skym

The staff was very friendly and assisted me in purchasing my first road bike. Noah was my sales person and he was very knowledgable. Couldnt have asked for a better experience. I will continue to shop there in the future for any bike needs I have.

Conor Maury

Super fast and friendly service. Lost my chain during a long distance tour and they had me back on the road in 20 minutes. Gear prices are a touch above average.

John Arnold

Wonderful experience! Our agency has worked with Buck Strother in service and he has provided exceptional training. Spokes Has been a great company to work with.

Matt

Great service and selection. Recently bought a bike there and the staff was polite and helpful with providing recommendations without pressuring me.

Miles Bowen

Beautiful shop with beautiful bikes in it. The sales people are incredibly knowledgable and fun to talk to.

James Yeager

Prices are kind high and the staff dont seem to be interested in helping you find the right bike.

Jeb Mann

had a need, Buck took care of me. No fuss no muss, great prices. Simple as this.

Karl Schaefer

Fast, courteous service. Fixed my flat in no time...flat, while I waited.

michael davis

Great service! Prices for all kind of repairs were great too.