Performance Bicycle

Category:	Bicycle Store
Address:	9015 W Broad St, Richmond, VA 23294, USA
Phone:	+1 804-747-3362
Site:	performancebike.com
Rating:	4.6
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–6PM

Location

Photos 7

Reviews 16

Shannon Gilbert

Used/returned bikes being sold as new! Chain bike shop in a parking lot that is difficult to access. The staff was not overly friendly. Once he realized I was interested in a 300-600 bike, interest in selling me the bike I wanted seemed to wane. They clearly had a Fuji incentive and I was repeatedly offered Fujis despite expressing my disinterest in the brand. Lots of energy bars for sale. The salesman acted like comfort bikes were sort of a joke. He did not offer solutions when the color bike I wanted was not in stock. finally found a bike I might be interested in and then noticed some of the components were Rusty and the the tires were caked in mud. It was clear the bike had been out in the weather either they had left it out in the weather or the bike had been sold and returned. The salesman acknowledged the bike had been ridden the bit but did not say whether it had ever been returned and tried to pass it off as new. He did not offer to replace the rusty screws and his evasiveness with the question of whether the bike has been used made me feel distrustful of this shop. Better than Walmart I guess?

Darrel Peters

Bought my second mountain bike from these guys (first one I bought in another state over 15 yrs ago so I was long over due.) The staff was very helpful and there was no pressure to buy the bike when I went looking at them a few months ago. After having a buddy of mine look over this bike who is much more experienced then I am, I decided to go for it. Their in-house financing was quick and painless and my new GT 29er arrived a week later assembled and ready to ride. Its a good idea to drop the cash on the Member club. 10% returns for in-store AND online purchases that can be used in person or on your computer. Additionally, if youre thinking of buying a new bike you should think about the service plan. Its a reduced rate, and you get a long list of perks that are hundreds of dollars in value anywhere else. I couldnt be happier with my purchase, and my buddy and I are looking forward to months of good trail riding here in the Central VA area.

Ken Lines

This is a really cool place. The staff are more than happy to help. I had a question about my bike pedals and the bike mechanic stopped what he was doing, examined my problem, and explained to me how he was going to repair the stripped threads. He showed me the part he was going to use and told me the cost of labor and the cost of the part. He then told me when the bike would be ready for pick up. There is none of that weird ego thing with the staff when they talk to me. I told them I have not ridden a bike in thirteen years and while all the innovation in bicycles is exciting, it can be a bit overwhelming. They completely understand and are 100% happy to answer questions. This is only my second posted review of a retail experience, but I feel Performance Bicycle is doing everything right and nothing wrong.

Amber Hendrix

I bought my first bike in several years at Performance recently. Emilia was great. We were in the store for over an hour and she was available on and off for that entire time to answer questions and offer advice. My mom ended up purchasing a bike as well, totally unplanned and partially due to the high level of customer service we experienced. We both also needed trunk racks and a few other accessories, so it was very helpful to have such an attentive staff member on hand. I ended up purchasing a bike that had to be shipped from another Performance store. When I returned, Rex was incredibly helpful and answered my remaining questions. Performance was recommended to me by several cyclist friends. Ill definitely pass on the recommendation to anyone looking to purchase a bike in RVA.

A Private User

Bought both of our mountain bikes here and couldnt be happier. Had a problem when they misplaced my hybrid when I bought it in for service but they were very apologetic and even threw in a free set of rear brakes. The store manager, Andy, called as a follow up to make sure I was happy with the result. Great prices. I was getting ready to but some shoes at another LBS and the guy there whispered to me to save my money and come here. Customer service in terms of how they interact with the customer can sometimes be a bit unpolished but Im willing to give them a pass.

robert phillips

I bought a mountain bike a year ago and its been fine and Ive had other positive experiences as well. I had a rough time this week with the tune up shop (chain came off two days after their premium tune up and they bafflingly tried to disavow any responsibility), but it was eventually resolved by the manager - minus some irritation and inconvenience. Based on my experience and the other reviews, your satisfaction seems to depend on where you land among a staff of mixed competence and engagement.

A Private User

I pass 5 LBSs but would generally rather drive to this one to get what I need. Another benefit is the online store - you can order stuff to be sent to the store or to your house, and you really cant beat the prices. The staff is very helpful and friendly. I recently had to have my bike fixed at the Performance in Reston VA before a ride - the guy stayed late to fix it and didnt charge me, so I found 2 Performance shops that are excellent.

Jason Caron

Went there to pick up some odd size chainring bolts for a bashgaurd. The gentleman in the back was extremely helpful and even broke out some possible old parts that could fit. He basically gave them to me for free they were so cheap. Definitely a group of bike hobbyist, which makes the experience much more enjoyable. Thanks!!

Han Shananigan

I havent always had good experiences at Performance stores. But salesperson Reid was great. Very knowledgeable and took his time to make sure each bike I tried had the seat adjusted and brakes/shifting was good-to-go. I didnt buy this trip, but will definitely go back!

Joseph Drescher

This POS bike chain had me builld about 30 bikes and then when the sales floor was full they cut my pay and i quit. TERRIBLE. All they car about is fake ass rip off warrantees. The sales floor knew literally nothing about bikes.

Henry Stern

I know Im supposed to support local shops but performance bike is way better. Their tubes take massive abuse. It should snake bite but never does unless Im super low on air. I love this place.

Michael Jenkins

Purchased both my bike from here. Great staff. Friendly and helpful!

Jeff palumbo

Some of the best customer service Ive ever had anywhere

Mike Sutton

Great staff...very helpful!

Tom Rivers

Great Store Great Service.

Daniel Wolstenholme

Great service