Salt Lake Scooter Company

Reviews 3

SH

Shaun Davis

My two scooters were picked up the day after Memorial Day. 1 for a simple mirror replacement and the other for dumping fuel out of the carb. I was told it could be as long as two weeks before I heard anything. I let three weeks go by and called 3 times to check on it. The phone was never answered so I finally left a message at the end of the day. After two weeks of my call not being returned I called again on July 2nd. I was told they had not been looked at yet! I was told there was no date on the work order so they did not know how long the scooters had been there! Why would no one put a date on the work order? However since I was calling they would take it back to the mech. now and they told me that they were doing me a favor as they think there have been scooters waiting longer! Thanks! I asked if I would hear back today July 2 or tomorrow July 3rd. I was told probably not with the holiday it would probably be Saturday. Ok why would I not here in two days if the mech. was going to look at them now? I waited until Tuesday and heard nothing so I called again. I was told they are still waiting on the mech to look at them! I should hear something by the end of the week. I waited until Tuesday again of the following week and heard nothing now its July 15 and called again. Yes indeed they were done and ready for pickup. Thanks for the notice and making me call again. When I got there the next day towing of $40 and a carb replacement and an oil leak fix and change all came to only $277! Price is not reasonable and all work requested was not done. I told them not to worry about doing the original requested work now because I did not want to wait another 7 weeks and the price way not affordable. By what I could glance trying to look over a shoulder at my bill I was charged a diagnostic fee on the scooter I requested a mirror replacement on! I guess they feel like they justified that by finding an oil leak. However, the scooter was running I did not need a diagnostic on it. No discount was offered for the extended wait time and multiple calls placed and for one of them going ignored. I even asked about the high price and the answer I got was "well that is what was done to them". I was not even provided a detailed invoice only a credit card receipt! Left me with the feeling they are trying to hide something and work was not done in any timeframe ever promised at anytime. My scooters were there half the summer and cost twice as much as they should of for what was done to them and what was done to them could have been done anywhere else in a matter of a week or two at most. Just 8 days after the repair (July 23) the scooter that was leaking fuel was back to leaking fuel again. It was ready for pickup at the end of the day on July 29, I picked it up on July 30. That is a total of 56 days in the shop so hopefully the re-work of the initial repair will hold up for as much as I paid and I much time as I have spent.

LI

Lisa Kilpatrick

Issues from the start. For starters, the buying process was underwhelming. I purchased a brand new Genuine Stella 150 from these guys (Jordan and Hunter) and I know it may seem a little insignificant, but not even a handshake when we closed the deal. I was living in Herriman at the time and on my drive home from the dealership the scooter kept choking and dying while I was on Bangerter Highway. I called the shop and Jordan told me to switch to the reserve fuel supply. This wasnt on my radar as my past scooters were moderns without a valve to switch between primary and reserve fuel supplies. So these guys sent me on my way without going over the scooter features and without a full tank of fuel. From the day I bought it the scooter never really ran right and I just thought it was because it was a cheaper scooter and thought it might get better after the break-in period. I ended up moving out of state and returned to SLC a year later. I still had the same issues regarding performance and the kick start lever splines had sheared off so I brought the scooter to the Salt Lake Scooter Company for warranty work and the first service. They told me they did a complete fuel system service, replaced the battery, and warrantied the kick starter. I was happy because the scooter actually ran decent for a couple of months. I rode the scooter to the Mountain Meadow Mayhem Scooter Rally in July and on a ride, suddenly my scooter started to die whenever I gave it throttle. I decided I had enough of these guys and limped the scooter to another local repair shop. I couldnt go more than 20 mph. Turns out a tube in the carburetor was never properly installed and had just come off. I was pissed that I had to pay to fix work that the Salt Lake Scooter Company incompetently did. I also had to pay for a battery strap which I had just barely put on before I took it into Salt Lake Scooter Company. It appears that when they replaced my battery they just never put it back on. Absolutely horrible customer service and horrible repair service. If you want work done right, save your money and time and go elsewhere. The Scooter Lounge in Provo and Blue Planet Scooters in Salt Lake City are far more competent than Jordan and Hunter at Salt Lake Scooter Company.

AS

Ash Smith

I would give this place ZERO Stars. It has been the absolute worst experience. We dropped off our scooter to have a cable replaced. There is a HUGE lack of communication. After 2 and half weeks of it being there we were told it was done, we went to pick it up the next day and they said it was not done but they could do it a couple of hours. They promised to work on it so we could pick up the next day they were opened. Low and behold 2 days later it still was not put back together. They claimed it was because someone was out of town. However we spoke to someone in the shop Saturday who said they personally would take of it. When we called the day we were supposed to pick it up they claimed it was on the rack it would be ready the next day. When we went to pick it up the next day IT STILL WAS NOT DONE! Why was it not done, well after a long story full of holes and half excuses that were so bad they guy couldnt even look us in the eye we find out they "misplaced" a part to our scooter. It would be a "few hours" before it was ready. At this point they have had the scooter for 3 weeks. They have never been honest about what was going on, they never informed us that they lost our parts. They blamed it on things like people being out of town. I do not know who was out but I do know we spoke to a guy the weekend the other person claimed to be out who said they would take care of it. It shouldnt matter who was out of town since he told us he would have it done. Not that he would tell someone, not that he would pass the information along, that he personally would take care of it and stay later if needed since he knew it had been there awhile. If you want to experience some of the worst customer service I highly recommend taking your scooter there. Otherwise pay a little extra and go to the Vespa place in Sandy.