Category: | Honda Dealer |
Address: | 398 800 N, Orem, UT 84057, USA |
Phone: | +1 801-224-4070 |
Site: | monarchhonda.com |
Rating: | 4.3 |
Working: | Closed 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed |
JO
John Daybell
TL;DR: They seem to have an issue with telling the whole truth. Now for the review: They have a good selection of parts and accessories. If they dont have a part they can get it in pretty quick. The reason I give one star is because of the lies I have been told. I bought a motorcycle off of a friend who said they always had it serviced at Monarch Honda. I went in to see what had recently been done to the bike and they wouldnt let me have a copy of the service history. Thats not the issue because I can understand if he would have told me that it was their policy, but what I dont understand is why he told me it was due to the PATRIOT act which has nothing to do with businesses and customers. They did let me know some of the work that had been done on it, which was nice, but they didnt have to lie and tell me that I couldnt have a written or printed copy of the history due to an unrelated act of congress. - The worst though was on a different occasion when I was looking into getting a replacement regulator/rectifier for my bike. They told me that the aftermarket option for this part had no warranty and that I should go with the OEM option which is twice as expensive, but has a six month warranty. That didnt sound quite right to me, so when I went home I continued my research and found that the manufacturer of the same aftermarket part said on the product page that the part comes with a 1 year warranty even if purchased through a local dealer or other website. So, unless theyre sourcing their parts from a shady third party, the parts they sell should be covered by that warranty. - I could see both of these issues as coming from ignorance. Maybe the tech didnt really know why he wasnt supposed to give me a printout of the service history. Maybe he could have, but thought that he couldnt. Im not sure of the real reason. Maybe the person working at the parts counter didnt know that the aftermarket part really had a better warranty than the OEM part. However, I would prefer that if Im going to pay for work to be done on my bike I want the truth and not some half-cocked response that turns out to be a lie. I would much rather hear "I dont know, but I can find out" or "Im not sure" than be given some untruth through ignorance or not.
MI
Mitch Jorgensen
Never experienced such poor customer service. I brought my motorcycle into have someone take a look at it and tell me/confirm that the carbs needed tuned. It was suggested to me that for about $80 -$90 I could get an analyzes/diagnoses. Almost Three months later they had not completed the diagnoses. After about a month and half I got a call that they had not started the work because the battery did not work. I purchased a new battery, then about a month after that I followed up and asked the status of my motorcycle. I was then told that, that battery as well was dead. Confused (because I just bought a new battery) I took it back to the store. After a back and forth between the battery store and Monarch Honda it ended up that the battery actually was a good battery. At this point, I was still interested in having the motorcyle looked into. I was told the bike could not be diagnosed or looked at because the electrical harness needed work and that would be about $800 I explained that I ONLY wanted the CARBS looked at. That the bike would start up with engine starter and run, but was really slow to get up to RPMs They explained that the bike has not yet been looked at or priority because it was a project bike and they did not have a commitment as to how much Im willing to put into it or if they even knew if theyd make money off it (Not sure why they said they could do the diagnoses in the first place) ULTIMATELY this is what I experienced. I brought the bike to the dealer and agreed to a $80 diagnoses to see if the carbs needed tuning (DIDNT HAPPEN) I was told the battery was dead multiple times (IT WASNT DEAD) No work was ever done on my bike after 3 months and multiple follow ups by me. They then would start the diagnosis with out a commitment to $800 in additional work.
KR
Kristen Sturm
Came in about the new honda rebel. It was a pretty big hassle, so I ended up going to the honda world dealer in draper. They seemed really surprised that Id had such a bad experience and said it definitely was a one-off, so I decided to try them again. They still acted as if it was the first time theyd ever sold a motorcycle, but the experience was a marked improvement. Kevin was who I spoke to and he was pretty chill the second time around. I ended up buying the rebel 300, and have been riding it for about a month now. The other day my running light went out, which I feel like shouldnt happen with a brand new bike thats one month old. I tried to get into the housing to check the bulb, but my bolts have been over-tightened and Id read about people breaking them, so I called up the dealer to schedule an appointment to come in. Whoever I spoke to on the phone was awesome, they said I could bring in the bike and theyd help me get into the housing and check the bulb, itd be 15 minutes tops and if it was something more than the bulb, wed set up an appointment at that time. I came in about 2 hours later and the phone guy was long gone, and the guy that ended up "helping" me was pretty useless. He said they didnt have time to help pull off the housing, and Id have to leave the bike overnight for diagnostics. I asked if that would be covered by the warranty, and the guy said only if they find that it was a manufacturer defect. Update: Just spoke with Brandon, he was great. Super cheerful and let me know it was in fact the light bulb, and it was covered under the warranty. I wish all their employees were more like that!
RA
Ray Suggett
Kevin is beaucoupe #1, he went out of his way to assist me in buying my side x side and when I started installing the accessories such as the winch and ran into trouble he was right there. He didnt tell me to bring it in so the service department could rob you like most dealerships do, he actually help me over the phone which really shocked me. When I bought my side x side the wrong winch was accidentally loaded on my truck. I called Kevin and he overnighted the right winch to me. Then when I sent parts to the winch back that I was supposed to keep he again sent my parts 2 days which was really nice of the guy. When the new winch had a bad solenoid and warn had to had to have proof I bought the winch again Kevin went out of his way on the day I called him to get the paperwork together. This dealership is the only place I would buy a Honda machine, even though I live in Tooele and they are in Orem about 75 miles one way, because of the service and help I received from Monarch Honda. Again Kevin thanks for all your professional personal help. 5 Stars