Duff Shelley Mower and Cycle

Category:	Motorsports Store
Address:	260 E Main St, American Fork, UT 84003, USA
Phone:	+1 801-756-5027
Site:	duffshelley.com
Rating:	3.5
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–2PM Closed

Location

Photos 30

Reviews 5

Alexi Anderson

I was looking to surprise my husband with a four wheeler for his birthday. I had called a few places before calling Duff Shelley and they all seemed to tell me what I wanted to hear and didnt really care if I got any discounts because they knew I would buy a four wheeler regardless. I was looking for a Polaris and ended up finding Duffs through the Polaris website as an authorized dealer. I called and talked to Shane about two months before I actually bought the machine. I let him know about my situation and he was always willing to help answer any of my questions. I had called a dealer previous to calling Duffs and they said they wouldnt really talk to me over the phone about pricing because they knew if I came in to see them that they had a better chance of selling me a four wheeler. I didnt like that with my busy schedule that I would have to go in just to ask questions. When I talked to Shane he was always happy to help and understood that I had crazy work hours and would help me understand the process over the phone. This was our first four wheeler and I was pretty nervous because I didnt really know what I was doing. They didnt have the exact four wheeler in stock that I wanted so Shane looked through many dealerships to find exactly what I wanted and helped me get a good price on it. We ended up buying a 2016 Polaris Sportsman 570 with EPS. We absolutely love it! I told Shane I would like to do the oil changes ourselves and he said he would be happy to show me how to do it, and now I feel confident that I can. Shane was always available and on the day I was coming to purchase the machine I came a few hours earlier than I told him I would be and he was at lunch. Dave was very friendly and said he would let Shane know I had come early. Shane showed up within 10 minutes and didnt mind that I had interrupted his lunch break. Dave helped me with all my questions I had and was very knowledgeable and helpful. Being a female, there were many places that tried to make a quick buck and didnt think I would understand how the machines worked. I felt like when I walked into Duffs that I was being treated like family and that they had my best interest in mind. I would go back to Duff Shelleys any day and they will forever have my business. Shane even showed me how to load the four wheeler and strap everything down tight! Everyone there was always helpful and wanted me to make the best decision for my situation.

michael zeltner

STAY AWAY FROM THIS PLACE! Went in with 2 of my children two years ago and spent approximately with tax $87 on a riding lawn mower battery to put in on my Grandfathers riding lawn mower who passed away. As soon as we put it in started having problems with the riding lawn mower. It would just quit and die. I would charge it thinking it was the lawn mower. After 6 months to a year of it not working and every time we had to push the riding lawn mower back in the garage (very heavy) I called them again and said it might by your alternator. So for another season it started up having problems again not even thinking they might of sold us a bad battery. Finally after a year and a half of nothing but problems I called them again and the owner said bring it in and we will test the battery. I drove it down and waited 3 days for the testing to be completed. (They never called me about it.) I drove down there and the owner said he sold us a bad battery! I said could you replace it free with another one.? He firmly said no chastising me for not bringing it in before the warranty expired!! I told him thats because they kept telling me it was the lawnmower! Now I am out $87 with a riding lawn mower that does not work in my garage and I have to go get another battery! Trust me it will not be here.

Rich Slack

I purchased a Stihl MSA 160C chainsaw from Duffs. I really like the chainsaw. But everyone knows chainsaws are only as good as the sharp chain on them so I purchased 2 blades. I took the 2 blades in to get them sharpened after I got some good use out of them and Duffs said they would be done in a week. I went in over a week later and they said they were looking for a grinding wheel small enough to sharpen the blade and to come back next week. I cam back Over a month later and they handed me my two chains and said they couldnt find a small enough grinding wheel to sharpen it. So they gave me back two dull blades after a month of waiting! I asked where I could get it sharpened and they said they did not know. Timeout... So you are a Stihl Dealer who sold me a Stihl chainsaw and now you are telling me you dont even know how to sharpen your own blades and you dont know where to find the parts to service your own equipment??? Anyone else find this ridiculous? So now I am wondering when I should return my chainsaw since they sold me a tool that is not serviceable. I didnt know I was signing up for a disposable one use chainsaw. Great tool if it stayed sharp or could get sharp.

Doug McAllister

REMARKABLY & SURPRISINGLY LOUSY APPROACH TO BUSINESS! It started last November when I called them about getting a Stihl Chainsaw repaired. I was absolutely shocked when the person I was talking to on the phone told me to "wait a month or even 6 weeks...then we MIGHT be able to get to it." It was the end of the season and I didnt need the chainsaw until spring anyway, but they didnt want to be bothered with it. Oh, and you should note that they will only fix power tools that they sell. When I asked them why this was the case..."We cant get parts...and were just too busy to bother with them" was the excuse given by the lazy idiot dealing with me in person!! I immediately called the company who manufactured the power garden tool in question and asked them about parts. "We sell parts to everyone, including independent repair shops" was their response. Its apparent these guys dont really want to be in business and I certainly intend to help them by finding other more proactive, upbeat and reputable repair/retail options. A quick note on that. Home Depot offers repairs through their Tool Rental department.

Scott Simons

I took my RZR 1000 in to get the oil changed and it took almost a month and they never called when it was done. I had to go in and see if it was done. Once I got it the power steering no longer worked and the check engine light was on also. I called them and they said to bring it in and they would take a look at it real quick. I brought it in and it has been over a week and they still have not looked at it. I called them this morning and they said that if I call in a couple of days they will see when they can put me on their schedule but that it will probably take another 3 weeks before they can take a look at it. That will be close to two months to get the oil changed. I would expect that if you screwed someones machine up that you would at least try and make it right and take a look at it immediately and not put them off for another month!! This is the first review I have ever written but felt I needed to since this has been the worst service I have ever had!!!