Exclusive Cars

Category:	Used Car Dealer
Address:	40 E 3300 S, Salt Lake City, UT 84115, USA
Phone:	+1 801-268-9909
Site:	exclusivecarsut.com
Rating:	3.2
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 18

Reviews 6

Ashley Harris

So disappointed. Me and my husband were first time care buyers. After going to multiple dealerships we finally found a jeep we liked at exclusive cars. When we took it on a test drive the change oil light was on (should have been a red flag) but we told them and so they brought down the price $100, they wouldnt budge any more than that which was understandable at the time. The night we bought it 3 additional lights came on...the check engine light, airbag sensor light, and tire pressure sensor light. I took into a shop the next day and they let me know that it would not even pass a safety and emissions test. When I called the dealership they told me not to worry because they already did one, however I was extremely sad that I was looking at $650 worth of repairs and it wouldnt even pass the same day I bought they car and had just dropped a lot of money on the down payment. They refused to cover the repair cost even though I sent in the diagnostic reports from the shop, they offered us $100 to help out and said they could hook us up with a cheaper cost through on e of their shops they use. We live far away and didnt want to travel all the way back. It took months of waiting and multiple phone calls from both me and my husband who are not angry people and both were calm every conversation. My husband even got hung up on by the sales men because he felt insulted, very unprofessional...We finally got the $100 check but my husband ended having to drive to pick up there which was weird because mailboxes still exist... Needless to say we felt very taken advantage of and disappointed with our experience, I have never written a bad review anywhere before. We love our jeep but hated the baggage that came with the purchase, I will be a lot more hesitant next time we buy a car anywhere and definitely wouldnt advise Exclusive Cars.

Alan Sammut

I am from California and was looking for a Porsche Panamera GTS with some very specific options. My criteria limited my selection and I found one on the internet at Exclusive Cars. I was concerned about buying a used vehicle without seeing it in person so a trip to Utah would be necessary if this deal were to happen. Shawn was very helpful with providing me all of the information that I requested including as many pictures as I needed in order to assure me of the vehicles condition. In addition he was able to get a print out from Porsche that provided me with a complete option list. Based on the information he was able to provide we were able to agree on a price over the phone on the condition that I would approve the vehicles condition when I arrived. Shawn met us at the airport himself and drove us to their dealership. Their whole team was very polite and professional. The car was just as Shawn had described. Shawn had the paperwork prepared, explained everything to me and answered all of my questions. He even assisted me with a weather report and their recommendations on the best way to drive back to California. In conclusion, I was able to get the exact vehicle I was looking for in great condition and was very pleased with the whole transaction. I was looking for a fair and honest deal and that is exactly what I received.

BradAndMegs

My wife and I purchased a 2011 F250 and we brought a 2004 F150 as a trade-in. I felt no pressure from the sales staff here. This is a very big plus for me as Ive had bad experiences at other car dealerships. They were fair and honest with us through the entire process which is incredibly important. We actually got an amazing deal on the new truck. The owner is a very kind man who I can tell genuinely cares about people. We were promised by the salesman that he would try to get us a lower rate since we purchased the truck on a Saturday. Shawn kept his word and saved us another .25% off our interest rate. We got a thank you card later for our purchase which was a really nice gesture. My wife and I would and will definitely do business with these guys again. These guys are totally legit. I came back a year later because I needed something for my Truck and Shaun totally helped me. He still remembered me! Thank you AGAIN Shaun!!! You guys are the best!! You really saved the day for me! its been a year since I bought from these guys. My truck still runs great! never had a problem. Its still a dream to drive!

Jillian Throckmorton

We bought a 2 year old SUV from them and we had it for maybe 2 months and the whole steering went out. Not power steering... Like the actual steering function. It was very scary as I had my two little kids with me when it happened. They claimed they would try to find a way to assist us and we never heard back. When I tried contacting again we got no response. Always fun to have to drop 1500.00 and be without a functioning car for a month and a half to fix a very key element to the car. The actual car buying experience was great. In the end thats not really what matters. What matters is that they stand by their product or at least make an effort to stay in the good graces of their customers. The mechanic we took the car to was shocked that they would not offer any type of assistance seeing as it was still a fairly new car and we had just purchased it.

Kelci Pulsipher

HORRIBLE CROOKS!!! Bought a Ford F-150 from these guys and didnt even make it home before we broke down. Come to find out the engine had blown and the whole engine had to be replaced! Contacted the dealer asking for any kind of help seeing as how we didnt even make it 200 miles before it blew. Dealer wouldnt do a thing! Any reputable dealer would have offered some kind of assistance. I have talked to several dealers and they have all told me that they have had similar instances in the past and always replaced the engine for their customers. Stay away from these crooks, they will sell you junk and not try in any way to be fair or honest. Horrid experience. Definitely go to a reputable dealer instead!! I will be filling a complaint with the BBB.

Mikel Telford

I would not recommend this place to anyone. We bought a car and when we test drove we noticed the AC didnt work so when we mentioned it to the dealer, we were told the compressor was FINE and just needed to be recharged. Less than a week later we took it in to get it recharged and we were told the compressor was actually melted and had to be replaced. We called to see if we could get some help in this since it was so expensive to fix and they told us the part was fine and it wasnt. They did nothing to help us. I am appalled that they were so dishonest and that they didnt even try to fix the situation. If you look for cars here make sure you take it to get looked at by a mechanic before purchasing!