CAR CITY

Reviews 3

BU

buforddizzinhoffer

Awful service. The car was decent, but the people in question are absolutely the worst people I have ever known in the Industry. The car I purchased had a broken corner in the front bumper, where it wasnt properly attaching to the car. They told me they would fix it before I bought it two days later. I go to buy the car, it looks fine. I go driving with it. Week later, its popped out again. I take it back, they say theyll fix it. Not even a day after I got it back, its already popped out. I take it back for a third time, they say theyll fix it fast, and if they cant, theyll replace the bumper, for free. So I take it in, get told itll be ready in half a day, 8 hours max. I call in later, its not ready. Gonna take another day for them to replace the bumper. Call in the day after, its not fixed, gonna be until later. I call in again, they tell me itll be ready tonight and I can pick it up. Well the problem here is that I cant pick it up because Im busy, and I have no one to send to pick it up. They tell me I can pick it up at 9:00 AM the next day. Well the problem HERE is that I need the car that same day before 8:00 AM for work. The employee there assures me that the car will be left out and that I can pick it up with my spare key during their closing hours. I go to pick it up at 6:00 AM, the car isnt there. The lot is blocked off, my car is not anywhere as far as I can see. Even if it was there, I couldnt get it out because the only entrance in or out of the lot was blocked off. I got penalized at work for not having a work-appropriate car, which was what I bought the car from them FOR, and they were told ahead of time when I needed the car finished by. Do NOT shop here, and do not trust them with your car. They wont fix your cars problems, theyll hot-glue it together and then act surprised when it comes undone, and then theyll take 3x longer than stated to do the work the next four times you bring it in. They are absolutely and by far, the WORST car dealership I have ever had the displeasure of working with, and I hope everyone can get the chance to read this before dealing with them. They dont deserve your money or your business. But if Im to be fair, I will say that the car itself was good condition and decently priced. Also, the salesman that helped me throughout all of this, Gus, was excellent. Friendly, courteous, willing to work with me throughout all of this trouble. I cant fault him for my poor experience, but unfortunately, one decent employee isnt enough to erase all the bad experiences Ive had with them. Update: Apparently leaving a bad review is "harassment", and trying to get work on your car done that you paid for two months beforehand and expecting work to be done in the time frame projected is "a hassle" according to one of the disgruntled employee that called me the morning after posting this review. So if you do buy from them, make sure you only leave good reviews and make no requests to get work done that that was included in your contract when purchasing said vehicle, otherwise theyll ban you from doing business with them again, like they did in my case.

SA

Sabrina Salcedo

DO NOT PURCHASE ANY VEHICLE FROM THIS PLACE!! Sure at first they are so polite and nice and they help you with your financial needs, they help you find the car you want, etc etc. When buying the car, the tires were used up and the rims were bent. They said they would replace them as well as the steering problem. The car would pull sideways when driving faster than 40 miles an hour. I explained that they needed to fix that because I drove an hour away to go to work. I made sure they included that maintenance on the contract before I signed anything. I bought the car and a MONTH later took the car in and they supposedly had fixed the steering problem and changed the tires and wheels. No they did not. All they did was switch the parts around and made it WORSE! I called and called and that ONE lady answered finally. I told her many times that my car hadnt been fixed, they only made it worse. She took my number down and nobody called me back, until I showed up to the dealership again. They said to go back the week after. I called to let them know I was on my way and nobody answered nor called me back. I had to start calling from different numbers to get them to answer the phone. They never fixed my car. I finally went to a friend who is a mechanic and had him look at my car 3 months after i bought it. He said the struts were bad. He bought the parts and I left my car to get fixed. When I went to pick up he said my control arm was loose and hanging by ONE SINGLE BOLT and if it had broken loose completely, I could have had a FATAL ACCIDENT which could have resulted in a tragic death. I had to pay out of my own pocket to get it tightened up and thank god it wasnt much to do that. Also, at the time of picking up my plates, they had LOST my plates and had to reorder them. I waited for my plates for over a month after my tag expired and had to pay the DMV myself to get an updated tag which only was good for a week. After that, I had to ask my parents and friends to drive me to work and pick up (an hour drive to work and an hour drive home) everyday until they "found" my plates. ALEX and OMAR are the worse scum Ive ever met. HORRIBLE service, horrible manners, and horrible dealership. I will NOT recommend this place to anybody at all! If you are desperate for a car, please please please, wait to talk to a bank, or save enough money to put down and make the sacrifice to go to a REAL dealership where they actually care about you, their reputation and your best interest. DO NOT GO HERE.

CA

Cameron Judd

PLEASE DO NOT BUY A CAR FROM THIS PLACE. THEY ARE CROOKS AND THIEVES. Do not buy a car here, no matter how desperate you are! I was sold a car here, about two years ago. We arent going to talk about how overpriced it was because that was my fault for buying something at that price and not knowing how to haggle. I first bought a Element. Two weeks after I bought it, I almost crashed on the freeway because it started jerking uncontrollably and losing speed. We brought the car in to get checked. They gave us a car to drive in the meanwhile while they checked the car. It was a Jeep. The Jeep started pulling back when you tried accelerating, we let them know. Before we brought it in, we brought it to a family friend to check it out. We were told the transmission was out. So we exchanged the borrowed car and they gave us a Passat. Long story short with that one, the transmission had started failing. We turned that one in, and they let us know that the transmission was out in the element. At that point we wanted our money back, but they said by law they didnt and wouldnt give us our money back, but they would be "kind" enough to let us trade for a different car. We ended up getting a Nissan Murano. The nissans trasnmission was out as well. We are stuck with a debt of $9800 (which we are still paying) because the car gave out after driving it for a year. PLEASE DO NOT BUY A CAR FROM THIS PLACE. To make things even worse, I let the owner know that my Nissans transmission was out, he told me he would have to check the car. I asked him how log that would take, and he told me an hour. That was fine because I was at work. After three hours, my shift was soon to end, so I called about the car and when was he bringing t back to my job. This was after about 30 calls. I even called the police. He finally answered and said he didnt feel like bringing the car back because he was taking his kids to the movies. There was no way this was real life. I ended up having to take a $57 taxi back home that day. AGAIN, DO NOT BUY ANYTHKNG FROM THIS PLACE. THEY SELL LEMONS!