Twisted iPhone, LLC - Waxahachie, TX (Cell Phone - Computer -Tablet Repair)

Category:	Mobile Phone Repair Shop
Address:	401 Dallas Hwy #12, Waxahachie, TX 75165, USA
Phone:	+1 972-829-8585
Site:	twistediphone.com
Rating:	4.3
Working:	11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 11AM–6PM 10AM–4PM Closed

Location

Photos 43

Reviews 23

Tamara Davis

Very unprofessional store. I had went to Crandall to have my screen replaced which was done. I called to ask about a warranty because my back camera wasnt right. I emailed and was told to bring it to the Waxahachie store since Crandall store had moved. Owner told me the camera was fried. I was okay with that when he showed me but why didnt the Crandall technician tell me since it was obvious to see. I then asked for my case back and the owner said did you have one on it when you brought it in? Also, I will have to check the camera to make sure. Like Im gonna lie about a case. Really!!! I notice two people came in after me with the same phone and guess what the technician put my case on another customers phone. They called that customer telling them what happened and she was suppose to bring it back. The manager Ashley apologized several times about it but not the owner. They offered me a different brand of case but nothing like the one I had. Ashley said she would bring me my case and guess what I dont have my case. What business takes peoples stuff apart and give it to another customer? If youre not going to make it right then maybe you should tell the customer up front the truth. Dont say youre going to do something then dont do it. UNPROFESSIONAL!!!!

Jalena Mcneel

I shouldnt and do not think this store deserves a star. Horrible customer service, I was there to replace my screen and when I spoke to Ashley "the manager" about buying a phone case so this wouldnt happen again she chose to tell me to purchase a screen protector so I did a total of $260 for protector and cracked screen, so when I left there the tempered glass protector they sold me didnt fit my phone, the guy helping her said it was to look that way. 2 days later I Cracked my screen again so I called and asked Ashley about the warranty ( that I was told would cover it if it happened again.! ) Well, she tells me there is absolutely no warranty and I began to ask her to have the owner to please contact me she immediately hung up on me. I will never recommend this company to anyone. Poor customer service and for a manager to treat me that way is uncalled for I just hope the owner takes this matter seriously if he wants to stay in business he needs to make changes. I will keep calling every day until I get to speak to him/her. Very dissatisfied customer.

Priscilla Ellington

Dont let the few bad reviews get to you. I shattered my screen yesterday, I gave these guys a call this morning. The associate asked what model my phone was and told me they had the screen replacement I needed in stock. He told me the time frame and price as well. When I got there, he greeted me and was friendly. In a short amount of time, my phone was ready and my screen was whole once again. This place is affordable, and the service is fast and friendly. I would recommend this to others.

Josh Moulton

While traveling for business I had dropped my iPhone 6 and cracked the screen. After seeing reviews for these guys at their other locations this was the closest to where I was staying so I went to check them out. I was impressed by the professionalism and knowledge they had when I had questions about the repair. Ive had bad experiences at other repair shops in the past, but these guys exceeded all expectations. I would recommend them to anyone. Keep up the good work guys!

Gary Gordon

This place is top notch! I dropped my phone in some water and they were able to take care of me in less than 20 minutes! This is great when I have all my kids along with me. Kylar and Ashley are both very professional and really take pride in their work. Take your repairs here and nowhere else!!!

aaron cragle

Best in the Dfw for all your iPhone needs..... Great knowledge of the phone , better price on repair and quicker than the Apple Store these guys are great .... Customer service is superb ..... They have 2 other locations also so there a short drive anywhere in the metroplex

Michael Young

Had the unfortunate experience of cracking my Iphone 6 while visiting family in Texas. A quick Google search led me to Twisted Iphone. The staff had my iphone back up and as good as new in no time. Thanks Twisted Iphone.

Taylor Weeks

Great experience at Twisted iPhone! They were quick in fixing my phone and the quality was well worth the price. Not to mention the staff is super friendly. Will definitely be coming to them for all my technology needs.

Rachel Gordon

This is the only repair store Id ever use. The staff is always friendly and has a conversation with me while they work. Theyre quick and considerate of the customers time.

Kory Dyson

Super friendly and professional. Fair price, I wouldnt want to pay less for fear of lower degree of craftsmanship. Very happy with my repair. Well done twisted phone

Samuel McClellan

Its always busy but they work fast to get everyone out in a timely manner. Great customer service. No wonder everyone in town goes here.

GYSK

Great service, in and out in 25 minutes! they had my part in stock when no one else did and was very knowledgable in the device repair.

Daylan Lee

I took my s6 active in for repair for water damage,come to find out they broke my screen trying to get it off. Will never go back here

Taylor Wilkerson

Phenomenal experience. The tech offers me a beverage every time I walk in. Test him out and see if you can get a soda!

Megan Smith

The service and quality here is beyond anything Ive exp before. I highly recommend it to anyone.

Jennifer L

Really needing to get my screen fixed, but I cant get anyone to answer the phone.