HobbyTown USA

Category:	Hobby Store
Address:	4566 S Broadway Ave, Tyler, TX 75703, USA
Phone:	+1 903-509-3000
Site:	hobbytown.com
Rating:	3.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–6PM 1–5PM

Location

Photos 23

Reviews 19

shanna horn

If I could give a negative rating for the owners rudeness and lack of customer care I would! The owner is extremely rude and belittles his customers. I purchased a $1300 drone as a Christmas present (2 days before Christmas). I went to return the drone the day after Christmas and was met with an extremely rude owner. I was told that there are absolutely no returns of any kind. I was never told this during my purchase, otherwise I would have never made the purchase. I was told that it was clearly stated on my receipt their return policy, but as stated before, it is very misleading as I had already made the purchase before I found out about the return policy. If you are making any kind of gift purchase or any purchase at all I would stay clear of this establishment, otherwise you will be ripped off. I truly believe in supporting local business owners, but this is one business I would stay clear of!

Martin Hernandez

I went in on 7-2 to seek help on a racing drone I was having issues with. The sales person, who I assume was the owner was extremely rude. While trying to tell him what the issue was, he never really paid attention as he was more worried who was coming in and out the front door. Second, because I purchased the drone online and not in his store, he told me everything online is complete garbage and trash. "Very stupid to purchase online and I will not touch it because then you can get made at me for breaking something". Very unprofessional business. If this "knowledgeable" hobby town owner wanted to sell some parts and make a little money, belittling people is not the smart way to go. He is pushing people to buy online with his attitude and demeanor. Great way to put yourself out of business. Would rate 0 if I could. DO NOT SHOP HERE OR SEEK HELP HERE.

Owen Stephenson

I was really surprised at how good and nice there services is and how clean the store is. i have been in other RC stores and they are not very clean and there services is not that good or nice there people are very rude to there customers and dont care about the customers and always yell at them. i was got yelled at and they said i was too young to play with gas nitro RC trucks and i just left and told my family and friends not to go there because they will yell at you and tell that you that your too young or too old so thats when i came too hobby town in Tyler, TX and i never got yelled at and they never said i was too young or too old to play with gas nitro trucks so i stayed with them ever since. and they helped me pick out the style and size truck that suites me best.

Lindsey Dengler

We had a terrible and embarrassing visit there today. Will never go back. Worst part is the guy that runs the store is the one everyone is writing about on here. It could be such an amazing place but it definitely lost 4 dedicated customers today. The guy yelled at and belittled my husband all because he got embarrassed that he (the owner of the store) made a mistake in front of us and looked silly. It was actually confusing and weird that he was so angry and rude. We asked him not to treat us that way and to apologize to us. His response was to tell us to get out of his store. Good luck to all the other customers that may cross through their doorway.

Kim Kenney

This had to be the worst experience that I have ever had in my life as far as trying to buy anything. The owner is the rudest least helpful person that I have ever tried to deal with. He obviously has a problem with American people. After being talked to like a second class citizen I ended up walking out leaving all my supplies on the counter. He may be able to treat his employees like that, but he cant stay in business treating customers that way! I will never set foot in His store again as long as I live. I ended up ordering all my supplies from Amazon at one third the cost. A VERY UNSATISFIED CUSTOMER!!!

Matthew Miller

The people at Hobby Town USA in Tyler TX have far exceeded all of my expectations. They are friendly, knowledgeable, and always willing to help. even if they didnt have the best inventory around; the employees would make you want to come back.With everything from toys (rubber snakes, GI Joes, & Hotwheels) for my 3 year old (who they play with & occupy while I shop) to Electric and Nitro R/C vehicles including ground, air, and water for me; I cant imagine that they dont have SOMETHING that will catch your attention and that you will enjoy. YOU ARE NEVER TOO OLD TO PLAY WITH TOYS...

Whitney Ethridge

Apparently you arent allowed to play with the toys there. I was there with a group of my friends and we were playing with the toys. A man which I assume is the owner rudely said "you can put that down now" then asked "are you in high school or college?" Guessing that was our cue to leave we left with the rude man staring. And to answer his question it doesnt matter how old we are. I thought we were customers, but apparently not.

Seth Potts

Grear place with helpful people. I finely went in about 6 months ago and was pleasantly surprised. I have been helped by 5 different people since Ive been back (multiple times). All of them have been very helpful and pleasant. The place is on par with the stores in Dallas.

killa tha clown

Save your money and do a little research online and just buy the items online. For what I spent on one of their crappy drones, I could have assembled a pro race quad! Ive said I wouldnt go back in the past and I did, but not again!

Matt Thiessen

I have been in here dozens of times and purchased several products. Every time the staff has been extremely knowledgeable and very helpful. This place is a jewel, providing what you cant get from online retailers, smiling faces.

Dave Hall

Great store with lots of great product. The owner treated me like an old friend and was very helpful. Took lots of time educating me on what might be the right thing for me. Very satisfied and will shop again.

Elijah Danielson

Very nice, eager to answer all my questions. I didnt even go in there to buy anything. I just went there to talk to them about my RC car. And the other cars there.

Matt Geissal

Very knowledgeable and eager to answer my questions. Took the time to explain options and benefits of the different brands of Quads I was interested in.

Josh Shaw

Only hobby store in town, decent place though, wish they catered more to the up and coming Drone market.

BlitzKrieg Azteca

No ww2 1/35 tanks....!!! Theres something terribly wrong with that!

Kevin Scott

A place for people who dream of airsoft guns and rc planes.

Miao Wang

Everything is very good!

Harry Boyce

Great store.

Jamal Cuba

Love it