T-Mobile

Category:	Cell Phone Store
Address:	28523 Tomball Pkwy, Tomball, TX 77375, USA
Phone:	+1 281-516-3433
Site:	t-mobile.com
Rating:	3.4
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 14

Reviews 36

Edwin Sanchez

This T-Mobile has terrible service. The employees dont have correct knowledge of their own procedures. my phone was shut off as soon as I left the store they told me I HAD to go back to the store so they could turn it on. they told me the wrong amount of pay for my insurance so I paid more than what I was expecting AND my phone almost got shut off due to a $30 charge they didnt tell me I needed to pay to add onto my account that my fiance had already paid. Piss poor service. Id give you 0 stars if I knew how. not ever coming back. Ill do anything I can to do anything online or go to the most helpful store on 2920.

Michael McClaren

I really try to only go to this store when it is time for a phone. This is a corp store and so it seems that when there is something that needs to be addressed with an account or a line they can get it done. The last time that I was in they got me an old device swapped for a new one and I was on my way in about 30 minutes. I dinged 1 star for the up selling, if I do not want something please do not keep trying to sell it to me. I know this is a push from corporate but, no thank you means no thank you. Over all though the sales people are friendly and I get my phones and get on my way.

Jenn Conner

I have had the pleasure of dealing with Jermaine Cossey back in August of 2016 when I needed to replace my phone under warranty. Jermaine was very helpful in transferring my information from the old phone to my new one. Im so glad that I got his business card so that I would have a person to contact in further mobile phone issues. Jermaine has made sure that everything I brought up was dealt with. I truly appreciate someone taking the time to listen to my questions and then help me resolve the questions and/or problems. Thanks, Michelle

Addie Leyva

Worse thing I did was to in here get the promotion offer buy onrvget one free then find out rep did wrong on my account so I had to pay for extra phone then a line they added for free. But never received my rebate when I called for status say wait for 6 to 8 weeks I wait then they say its past dead line they are a joke ,never can get a hold of store manager my bille spiked up 150 and nothing they can do after 8 yrs with tmobile wow , so much for loyal customers

Tyler Ross

This store frequently has no idea what they are doing. Ive had my phone bill spike as much as $150 when I go in and it happens nearly every time. Oddly enough, I would recommend going to the kiosk in the Willowbrook Mall. Always tremendous service there. It also appears as though this location has horrible management,Ive never seen the same employees in there more than once leading me to believe their turnover rate is massive. DO NOT SHOP HERE

Jessica Sites

It was horrible. Walked in and didnt get greeted. Stood there for about 7 minutes and then got a "Well be with you shortly". Waited another 15 without any help and 2 people who walked in after us got helped pretty quickly. The employees didnt seem to care that about 5 people were waiting for someone to assist them and just continued on with their conversations. Horrible experience and I will never go again.

Aryn Chandler

The store had 3 people in it and I still waited an hour for service. They were on their phones and when I tried to get their attention so I could pay my phone bill and leave, they got mad. They also taxed on a lot of "extra fees" I had never heard of.

Christine B

Store was great! We were in and out quickly. Jermaine was awesome. He made sure my daughter had all of her info backed up and never seemed impatient. Will definitely choose this store again!

Cliff Lawler

Awful service and custodians of misinformation. Too many bad experiences with this place to write a quick review. Buy your phones or service from another TMobile location.

rhett hewitt

Until they have a staff turnover, this is a good store. Autumn is a top notch customer service agent. Way better experience than the Tomball location.

Pablo Rocha

The worst customer service Ive ever received in a T-Mobile store. I suggest to hire more professional and friendly staff.

Ted Huckaby

Staff is helpful but the location is so busy at times that youre going to wait for that help.

Craig S

Jermaine was great- helped tremendously and T-mobile has the best priced cell plans out there

angelica chambers

Jose did a great job answering all my questions and helping me start up my new phone! THANKS

Lori Cook

Hands down best visit. Thank you to the most handsome associate #jermainecossey #newlgv20

John Mcandrews

They have no idea what they are doing I had to show them how to do their procedure