Microsoft Store - The Shops at La Cantera

Category:	Computer Store
Address:	15900 La Cantera Pkwy #6560, San Antonio, TX 78256, USA
Phone:	+1 210-507-6650
Site:	microsoft.com
Rating:	3.5
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 62

Reviews 6

Emily Lynn McDurman

I went to buy the Asus VivoTab Note 8. Great tablet, I really did want to have and keep it for note taking in class and holding my textbooks. Unfortunately, publishers are not yet recognizing Windows 8 tablets as being a platform to place e-textbooks on. Meaning, through Amazon, etc., I could not download my textbooks and put them on this tablet, it only accepted certain devices such as iPads, PCs, Android tablets, and Macs. I have the Asus Vivobook which has Windows 8 and I could not download my textbook on my laptop, either. I also tried different PDF avenues with no luck because I could not find the correct edition of the book I needed. While I was in the store I asked about this to the Microsoft employee, he said I would be able to put textbooks on it. Through whatever miscommunication or just lack of knowledge on the subject, it didnt work. I wasnt mad because the employee was friendly and seemed very knowledgeable otherwise. I was very sad to return the tablet, but who knows how long it will take publishers to accept Windows 8 tablets as a platform for their books. I just didnt want to risk it. So when I returned to the store to return my item I brought my receipt and the package (all good condition - I literally had bought it barely 5 hours before). There was NO ISSUE in returning it, they put it back on my card, no issues. What the problem was, the young lady helping (who was very friendly and sympathetic and wanted to make sure the item was working), was interrupted by someone behind the counter. I dont know what I did to this lady but she talked down to me like I was an idiot. When I tried to explain that I really WANTED the tablet, but I wouldnt be able to fully USE it for what I needed she got extra defensive. She demanded I explain what happened - and then when I tried to explain she simply interrupted me with elitist remarks like, "Oh yeah there are ways to work around that. Yeah. Definitely ways to work around that." Then she threw some jargon at me that I didnt understand. I am not that tech savvy - when I tried to explain to her I just wanted a tablet I could buy my school books on she scoffed at me and put me down, "There ARE ways to work around that stuff you know." As soon as I got my receipt I high tailed it out of there. The girl originally helping me seemed embarrassed enough for the both of us. But I am definitely going to steer clear of that lady should I ever need to go in there again. She was just RUDE!

Joseph Shirkey

Noise! Animations everywhere! Uncomfortable, clunky, hard edged wooden stools! Be afraid! This is the second time I purposely walked into this store, both encounters will haunt me forever. I can never, and will never, tell and/or ask someone to walk into this store. Two years ago I purchased an XBOXONE from this location, because they where the only store offering an in-store replacement warranty (at the time). Good thing I purchased the extended in-store replacement warranty, because my XBOX ONE died today. unfortunately the store explained to me that the sales associate who sold me the extended in-store warranty did not explain the exchange process. During a warranty exchange, you must first have an "appointment"; thankfully there was an opening within the next 15-30 minutes. After the wait a "help desk" representative will then check to see if there are "replacement" systems in stock. Thats right, there are systems designated as "warranty replacement only". If there are no "replacement systems" available you are f u c k e d. You are given one of two options: 1. But a temporary system, that is refundable, until a "replacement system" becomes available; 2. Take your busted system home and wait for more "replacement systems " to arrive (the manager had no clue when said shipment would arrive). Now receiving a remanufactured system as a replacement is not that unusual, Apple and Best Buy does it and Ive had no problems with them; but when they dont have replacements unstick I was ALWAYS offered a new product as a replacement. Sadly we could not afford to purchase another system, and was forced to wait for another system to come in. Oddly Im not surprised, it is Microsoft, and aside from the Xbox theyre no more impressive then trot line of phones.

Rolf Smith

7 June 2017: I have been in the La Cantera store in San Antonio, Texas, for tech support three times in the last five weeks. Once I made an appointment and twice I was a walk-in. I live 60+ miles away, a good 1-hour trip. So any time I have to travel to San Antonio For any reason I go in with a list of questions and problems. The service has been absoluetly first-class each time - with Jesse, Andre or Vinny usually spending over an hour with me. Two weeks ago it took Vinny and I well over 90 minutes; on the last problem I could not get the password for my server to work. When I dropped in today, Andre had an opening, spent 30 minutes with me, solved two problems. Vinny then picked up where we had left off with the password problem 10 days ago and worked back and forth between me and another customer until it was resolved. NOTE: the Apple Store is 50 feet away across from M/S. I also have an iPad and a MacBookPro. The walk-in service that I have gotten from Vinny, Jesse, Andre and Javier is simply not available across the way at Apple, even if I could find an open appointment that worked for me.

April Hawthorne

I signed my daughter up for a camp here. We arrived 10 minutes late and they said there was no room available since there were already children from the waiting list cowding up the tables. Two kids to each tablet aleady! Sorry, but if you host a camp you need to make sure you have enough devices available. They suggested bringing your own, but apprently mine wasnt good enough to utilize(?!) (I was old from a previous camp). From my experience, there should be a disclosure that your space wil be filled if you do not arrive right on time on the first day AND individuals on waiting lists get a call if space is available, not accepted in order to crowd an event. Poor management and bad ehics. Wil not be returning. Turn around, there is an Apple store behind you! :)

Joseph Rodriguez

While I am a MAC person I decided to get a laptop for a very specific program that is PC only. My experience with the laptop was not good but bring it back was a great experience. I did purchase the warranty and after calling technical support and to no avail fixing the issue they set up an appt with the store. I purchased this over a year ago. The manager their took care of it and was very professional and friendly. Needless to say I will continue to go there for all our computing needs and not a box store. Microsoft is a leader in all they do. We all have our shortcomings but it is what you do to make it right that sets you apart.

Nate Miller

Guy was a jerk on the phone.. I just wanted to know how much an out of warranty exchange in my model is, and he wouldnt let me know unless I came to the store for a scheduled appointment. Ive had great experiences at the Microsoft store usually, and I think they rightfully have earned a good reputation at the stores in generally, but cmon... I dont need an appointment for an answer that they can look up fairly quickly, thats a waste of both our time, and I dont expect getting any pushback from them when I ask if itd be possible to just look it up, but in this case, oddly there was.